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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
79%
推荐此酒店

整体体验

4

基于 1742 评论
79%
推荐此酒店

Ratings Breakdown

1742评论

  • 5 星级
    834
  • 4 星级
    442
  • 3 星级
    205
  • 2 星级
    142
  • 1 星级
    119

Would have liked to have known that services such as making bed and changing bed linens and towels was being done by request only.

By

2022 五月 24

Front desk did not call room for 6:00 am wake-up as requested.

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First St Louis Trip

By

2022 五月 20

Hotel was clean and quite. No complaints. But if an issue with renting a car at the hotel (slight back-up) but worked out and nice to have the service on grounds. Recommend

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Front desk was very inviting

By

2022 五月 17

Over all I didn’t think it was a bad hotel. I’d stay there again

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Close this hotel until remodel is done

By

2022 五月 05

New locks system is needed and it became a joke. Room never cleaned , no extra garbage bags, I asked twice while not in the room all day but nevertheless never happened. Floor was so filthy after a week stay

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Affordable and Accessible

By

2022 五月 04

This hotel was very affordable. The room was clean and in good repair. Hotel staff were courteous and very attentive; housekeeping greeted us anytime we encountered them in the hallway. It was a nice touch to be treated so warmly by everyone on staff. We were within short driving distance to many area attractions. The ride share we used to get to Busch Stadium was able to locate and access the hotel easily. I would stay here again.

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Dirty Rooms

By

2022 三月 10

platinumelite

We were given a dirty room upon check-in (sheets balled up, trash everywhere). Went back down to desk, person working seemed upset with us after asking for a different room, needed evidence that it was dirty (I went back and snapped pics). Got to the new room... heavy weed smell (and it didn't even smell good!), party in the hallway, some kind of grit in the sheets. Shower head broken.

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Horrible Customer Service

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2022 三月 01

Room did not have hot water, went to front desk at 11:00pm and they said the maintenance man was on his way for another issue in another room. Was told that he would come to room. He never came to room as my wife was awake until 3am. Went to front desk again in the morning and they said he knocked on door the previous night. (which he did not). They also wrote down the wrong room number on their sheet. We left the hotel without showers and with the managers names and numbers. Called both of them and left messages for both to return my call. Neither manager took the time to call me back. they never offered to change rooms. Front Desk really seemed they didnt want to help.

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Room was nice

By

2021 十二月 30

We booked on line from the hotel's site, we have stayed here in the past. We almost ordered the breakfast meal as we did in the past but decided not to. Good thing they had closed the restaurant, but you could still pay for it?? The room heat did not work they had to move us. The website said has a hot tub that we did know about, it was broken and the pool was broken also, that they did not tell us about. Our future we will call ahead to a different place to make sure the web page is right and everything is working as stated....

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Nice hotel, great location.

By

2021 十二月 15

The hotel is in a great spot. Very convenient for Kirkwood, not far from STL. The hotel is in good shape. The on-site restaurant is nice and offers room service, but appeared to get very busy on weekends. Front desk staff was fantastic. Very helpful and accommodating.

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Fell Short of Past Years

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2021 十二月 11

We were not told that the staff did not clean or make-up room and that we were to put our trash in the hallway. Understand this is covid protocol but we should have been informed. We stay at Holiday Inn versus Holiday Inn Express because of on-site restaurant, especially for breakfast. Understand that pandemic has caused changes to include only a box breakfast. Hope at some point breakfast is brought back or we will need to find another hotel.

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Good service but there were bugs

By

2021 十二月 06

Good service but there were bed bugs in my room and I was rushed out of my room in the morning long before checkout

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Another great stay

By

2021 十二月 03

The staff here is exceptionally kind! I stay here often and they always do a great job!

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