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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
96%
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整体体验

4.6

基于 436 评论
96%
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Ratings Breakdown

436评论

  • 5 星级
    327
  • 4 星级
    75
  • 3 星级
    19
  • 2 星级
    7
  • 1 星级
    8

Nice sevice

By

2020 十一月 18

Very good service, nice room, clean, staff is healful.
Good stay

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浴室寛淌清潔

By

2020 十一月 14

房間整體來說,清潔、寬淌。餐廳食物一段,並不吸引。

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Great service and help on the first day of a National Lockdown

By

2020 十一月 10

With the stress of having to travel to Heathrow from Devon by public transport, and the uncertainty of our flight being cancelled the following day, it was a pleasure to be welcomed at the Holiday Inn on Bath Road. Our room and facilities were first class and the staff had pulled out all the stops to provide a take away menu in the evening and a very substantial breakfast to eat in our room. Everywhere was tip top clean and hygiene rules were implemented throughout. The help from reception regarding a free bus from the bus station to arrive and also the ordering of our taxi to the airport were all done willingly. We would recommend the hotel and will book again for our return to UK in March

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Welcoming staff

By

2020 十一月 09

Staff, room, food all good just one comment - please provide a dish for the soap :-)

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Mr

By

2020 十一月 08

We really enjoyed our stay. Scott and all the staff were excellent. We would highly recommend staying here.

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Excellent. Would definitely stay again next time

By

2020 十一月 07

lovely modern hotel.
lovely helpful and smiling staff - printed some documents for me.
great big rooms and bathrooms.
silent at night.
comfy beds.

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Good hotel in a good location

By

2020 十一月 06

platinumelite

Good hotel with nice friendly staff. Right next to the airport. Took covid 19 precautions seriously. The shuttle bus in the morning costs £6 per person and is quite slow, needing to stop at numerous other hotels. If there are two of you I'd definitely recommend a taxi.

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Practical and just above average

By

2020 十一月 05

Me and my wife spent one night at this hotel because of long connection at Heathrow. The room was modern and cozy, the food was ok, although the dinner is currently served only in a bar under somewhat improvised conditions, not too pleasant. Our main difficulty was with transport from/to the airport. Hotel's own shuttle is impractical as only once/hour. People are advised to take public bus 423, which circles around the airport, which is 3times/hour, but stops far away from the hotel. In fact, there is not even a safe way to cross the road at the airport when taking the bus towards the hotel. Not advisable if you have luggage/kids. At information desk at the airport, they suggested to book us a taxi, which was well overprized at 16pounds one-way for what is 10mins of drive..

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Best hotel I’ve stayed in for a long time and I travel a lot.

By

2020 十一月 02

Excellent facilities that were open to me at the time of my stay, good Corvid systems in place.

The room was spotless and roomy, the bed was very comfy and a fantastic sleep.

Very relaxed and profession staff, would highly recommend a stay here, we’ll worth the money.

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Overall experience was great but not restaurant

By

2020 十一月 01

club

The check in experience was really great, and the room was very comfortable too. Overall we enjoyed the stay apart from the breakfast.
We booked the breakfast for 8am and we sat down at table 53 few mins later. Table 53/54 was the only 2 tables from that section.

After we filled in the breakfast form for what we would like to order, we were waiting for 10 mins and no staff came to collect the order and we end up brought the order form to the staff at the bar. We ordered 1 x continental breakfast and 2 x full breakfasts.

After 25 mins waiting, the continental breakfast arrived. The female staff has apologised for the wait but she also mentioned that she wasnt the one who supposed to serve my table. I replied to her, there was no one ever came to my table after we sat down and as a customer we wont know who supposed to serve my table. After the staff walked away, then we realised there was no milk and spoon for the cereal. To be fair, the resturant was busy, so we didnt ask any staff until the same female staff deliver the full breakfasts to us and tell her there is no milk/spoon for the cereal.
Another 15 mins later, the full breakfasts arrived and we finally got the milk too.

As i said from above, the restaurant was busy but no matter continental or full breakfast, everything can be well prepared in advance. Every guests have to prebook the time slot for the breakfast, so that the manager should know how many guests they are expecting. Glad we were not rushing for the flight at LHR so that we can wait 50 mins for the breakfast.

Even though the breakfast experience was not very plesant but i might still recommend this hotel to my friend. The overall the front desk check in experience was fab and the room was big, quiet, clean and comfortable.

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Business stay

By

2020 十月 31

Great staff at this hotel, which is modern clean and comfortable

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Comfy staying

By

2020 十月 30

club

Great staff, high quality service, clean and professional treatment. Thanks guys

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