Rated 4.2 out of 5 by 642
Rated 1.0 out of 5.0 by dennisw will not choose again
Old facility, poor service, bad cleanliness. The building was dated, decoration even was not good as normal holiday inn express. Front desk staff complained when only two customers were waiting to check in, but she's not so busy. And there were different hairs in the bed sheet, no idea if they cleaned the bed. The only advantage of this hotel is the location, very near to metro station.
June 22, 2016
Rated 2.0 out of 5.0 by jenna0295 Poor Value and had a lot of problems with the room
Our bedroom TV didn't work, we paid way too much for the room and did not get our money's worth. Some of the front desk staff was snotty and I was ignored by the valet. Did not receive the customer service that I was expecting from a Holiday Inn.
June 21, 2016
Rated 4.0 out of 5.0 by lauracol Good hotel in a strange location
Overall, the hotel room and service from the staff were very good. The room was clean and comfortable and the front-desk staff were very friendly and fun.
Only two things threw me off about the experience--one was that the breakfast restaurant was laid out in an unclear and confusing way. We wanted to grab something small to go rather than order off a menu and the waitress didn't seem to understand at first. Additionally, their "pantry" items--where you essentially fill a to-go box--although tasty, didn't really seem designed to be taken away. There weren't plastic utensils available to just take, we had to ask the waitress and be handed one on our way out. It was just sort of poorly laid out, and you'd think enough people would want a quick to-go breakfast that it would be set up more conveniently.
The other thing that I found strange was the location. Although it technically is a walkable section of downtown Chicago, it didn't FEEL very walkable. The hotel is surrounded by highway on one side and a huge parking lot on another, making it feel like it's not in the city at all but rather near a highway exit. At first I found walking into downtown from the hotel to be intimidating and confusing due to this sort of unfriendly location.
June 15, 2016