Rated 4.0 out of 5 by 223
Rated 4.0 out of 5.0 by SarahDob Good hotel, friendly service, poor vegetables!
Hotel pleasant, clean and comfortable, good facilities and good value. The service was friendly and helpful, but we had mixed experience with the food: breakfast mostly pretty good, but aspects of dinner poor (e.g. very soggy veg). However, the good outweighs the bad - will definitely use again.
27 March 2015
Rated 1.0 out of 5.0 by AJMCL Poor service.
No recognition of Platinum status - No upgrade, Bonus points or drink offered!
Food - Meal served was poor - Wilted and brown lettuce on salad.
Breakfast - Service was poor, slow or non existent. The 2 elderly ladies were rushed off there feet. I was asked if I wanted tea or coffee and never received it. In end I got my own. Poor selection at breakfast as I had to request on 3 mornings for additional cereals to be replenished and for more milk!
Room - Cleanliness was very poor in the bathroom! Bodily hairs in sink and bath and on floor!
Generally a poor stay and considering I visit IHG hotels a 100+ times a year the fact I writing this tells of my displeasure!
26 March 2015
Rated 5.0 out of 5.0 by Hotel_Inspector A very good night
My room was clean and comfortable. The staff were friendly and helpful. The location is only about 20 mins from Luton airport.
26 March 2015