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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 2059 reviews
94%
Recommend This Property

Ratings Breakdown

2059reviews

  • 5 Stars
    1366
  • 4 Stars
    484
  • 3 Stars
    118
  • 2 Stars
    51
  • 1 Stars
    40

Hotel

By

11 December 2019

Room is relatively small, small bathroom and poor sound isolation. As a spire member, i am not upgraded to a premium room but only deluxe at level 6....I check in together with my business partner, he is just a club member and upgraded to 12 floor...poor recognition for IHG member,

Breakfast spread is also not as good as expected, others IHG hotel in Manila is much better although rooms design is dated.

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Good Hotel in the heart of Makati

By

10 December 2019

If you have nothing to do out of Makati everyday, it can be a great choice specially because it's in heart of Makati right on the same Glorietta Mall. Landmark and SM shopping and food courts just minutes away. Stayed there four times; not many "WOW" factors but served to my expectation. The view were not that great overlooking the rooftop of the glorietta mall. But, if you are not expecting green and a great city landscape- well may not be the right one. but I can talk only from my 12 story experience.

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床很舒適,周邊商場多

By

09 December 2019

club

床很舒適,進到住宿樓層時很安靜。而周邊商場多,適合想逛街,想吃東西,想買紀念品等需求,在這裡都可以很方便的找到想要的。

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美味しい朝食と屋外プール

By

09 December 2019

club

グロリエッタに直結していて買い物はしやすかった!
チェックインの時にもう少しホテルの説明があってもよかった。エレベーターの使い方が難しくて何度も上がり下がりしてしまった。
プールは屋外で気持ちがいいので20時に閉めないでもう少し開けてて欲しいとおもう。

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Great Room very noisy communal areas!

By

07 December 2019

club

Christmas in full swing - staying guests are regularly moved around the communal areas to accommodate loud parties! Not relaxing at all, but a great breakfast and the staff very friendly and helpful.

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Overall Experience

By

05 December 2019

We've been holidaying in the Philippines since late '90s and have been hopping from one (1) hotel to another.
We decided to try all the hotels in Makati that are around Glorietta six (6) years ago and we finally decided that Holiday Inn Makati is the one for us.
From the moment we stepped out of our transport we felt that it is "a home away from home". The welcome that we get from the security, concierge and receiving staff takes away the tiredness from our trip.
Check-ins are handled in a pleasant and orderly manner. Our room is prepared like our bedroom at home, it is as if we are in our own bedroom.
Dining is a fantastic experience. The chefs take care of my wile's gluten free diet. They know us by name.
Housekeeping staff are great and security makes us feel very very safe indeed.
It is a home away from our Donvale Australia home.

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总体还不错。

By

04 December 2019

club

房间内有些异味,其他都还不错,特别是早餐和班车服务。
服务人员热情大方,服务周到。

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Excellent hotel in a great location!

By

03 December 2019

Having stayed at this property over ten times in the last seven years I highly recommend it. Great staff from hotel management all the way to housekeeping! I shall return!

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Room condition and Housekeeping service

By

02 December 2019

club

Outstanding job by Elmo keeping our room clean and comfortable. He is friendly and honest. I didn't have to worry keeping our personal belongings just laying around. Out of all places I've stayed during my trip, this property has the most comfortable bed and clean room. Just what I needed to get well rested daily.

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ホスピタリティ

By

01 December 2019

滞在中、ホテル外で購入したワインを飲みたかったがオープナーが見当たらなかった。ルームサービスに持ってきていただいたが、こちらの拙い英語にも関わらず丁寧に対応いただいた。

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Poor service quality

By

01 December 2019

During the check-in, request not to provide the far end room from elevator, but being provided with the last room of the floor (the most furthest). Front desk then called me in the room and offered to change room near to elevator on the next day. I am happily agree. I packed back my stuff into my luggage in hope to give convenient to hotel staff for my change room. Back from office to hotel at night. Check for my room key but being informed the room near the elevator has been released to other guest as i not signed the agree change room form. I never being informed of this requirement on the day change room being offered. Hotel front desk said they called my room at 10am but i have been left to office. Question is why call during office hour which we should be able to expect business tripp guest require to go office in morning. Registered for the breakfast and was brought to a unoccupied table. After i came back from food area, my seat being taken and hotel staff asked me to take other seat. Second day breakfast, order lemon hot water, but no water being served when near complete our breakfast.

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Food is great!

By

26 November 2019

platinumelite

Good breakfast selection. Menu changes slightly on daily basis so I had something new to try for the day.

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