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Rated 4.4 out of 5 by 1028 reviewers.
Rated 4.0 out of 5.0 by Overall good stay but needs more attentive staff I am from the US and this is the second year in a row I stayed at this hotel. It was clean and the rooms comfortable as expected, however, it was much more crowded than usual and the room rates appeared to have increase (possible because the Intercontinental hotel nearby had closed). Upon check-in the receptionist acknowledged my platinum status, however, I was never offered any room upgrade or executive floor like I was offered on my last stay. The complimentary drink coupons given could not be used for cocktails as I later found out to my disappointment. I was given a room on a lower floor directly across from a large construction site that offered little privacy or quiet; however, after the hotel manager intervened I was given a similar room on a higher floor. At breakfast I asked the staff for a glass of lowfat milk but was told I could find it somewhere on the serving line and she did not help - never had this problem at the Intercontinental. In room breakfast late on last day and had to hurry to airport. Front lobby staff friendly enough but missing that extra touch to make my stay great. Thank you also to the business center staff, they were helpful to me. May 22, 2016
Rated 5.0 out of 5.0 by Excelente atención departe del personal Un hotel muy bonito, limpio, bien ubicado dentro del área comercial de Makati. Lo mejor para mi fue la excelente atención, servicio y amabilidad departe del personal en general y la limpieza del hotel. May 20, 2016
Rated 5.0 out of 5.0 by Relaxing Staycation After the national elections we opted to have an overnight stay in Holiday Inn. We like its location, where we were able to dine, watch a movie, ate buffet breakfast. My only comment is that we were not given newspaper in our room in the morning of May 10. Of course, it was the elections the day before and we wanted to read the latest news. Although we were monitoring the news from the room TV. I only got to read the newspaper in the buffet at Flavors. May 20, 2016
Rated 4.0 out of 5.0 by Service As usual the service and staff were very good. I stayed at the excutive level and the staff were very attentive. May 19, 2016
Rated 4.0 out of 5.0 by Great service We had a lovely stay at Holiday Inn Hotel and Suites in May. It has a great location, right in the centre of Makati. The hotel was surrounded by a variety of restaurants and shops. Ayala Museum is just a stroll away. A safe place to stay. Thank you for the great service of the staff (concierge, front desk and business centre). They were all helpful and friendly. May 18, 2016
Rated 4.0 out of 5.0 by Easy access to all, comfortable bed and had a great service! Kids really enjoyed the pool, comfy bed and bathroom. When you go out the hotel, Glorietta, Greenbelt, SM and Landmark is very near, lots of restaurants, no problem for transportation wherever you go. May 18, 2016
Rated 4.0 out of 5.0 by Great room for the family A great family vacation getaway! Breakfast selection is also very good. May 18, 2016
Rated 4.0 out of 5.0 by stay at Holiday Inn A good hotel overall. Good customer service provided by reception, dining and House keeping. Need to improve on the quality of internet. May 15, 2016
  • 2016-05-25 T20:13:20.479-05:00
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