 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.4
93%
Recommend This Property
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Excellent and convenient
Bytrafficlikeme
August 09, 2016
Convenient and comfortable, this hotel is one of the best in Makati especially their unbeatable location.
Great Place to Stay
ByGerry1018
August 09, 2016
The room is clean, bed is comfortable. Staff's are friendly and service is very good. Will be considering to stay again here in my next visit. The food is great as well, pastry is delicious. Except for the fruit (sometimes not sweet), overall everything is good.
My third stay is a charm
ByRocroc62
August 09, 2016
After a second stay disaster I was assured all the issues I encounter will be address. And oh boy how this place address the issues. I was overwhelmed by the attention and service I received from the outstanding staff of this place. All issues I encounter from last stay was all forgotten, the manager and crews step up and really show what customer service is all about. From check in to check out and from employees I encounter are very nice like my first stay here in 2014. The only negative I encounter which did not change from the first and second is the Restaurant crews. The staff in this department need more training specially in communication and follow up. This is the reason I do not book with breakfast when making a reservation in this place. I told the MOD about this issue and I will see if this will be address in my next stay. Overall I enjoyed my stay and will stay here again...GOOD JOB FRANC AND STAFF!!!!
Business and Leisure = hotel accomodation
ByEdisan
August 06, 2016
Just like any rated hotels local or international service varied from satisfactory to poor and yet your hotel could be along the the best... be innovative, creative ...... keep up the good work. See on september
Stays review
ByELTSING
August 02, 2016
Pleasant front desk staff at lobby level. Thanks Jerald and Dawn for their wonderful customer services
Great food and beverage service
ByFloridachef
August 02, 2016
The culinary team and the hotel food and beverage operations team produce a consistent and quality product. Winnie in the OZ bar does a excellent job creating unique custom cocktails upon request that are delicious. Her guest service skills are top notch.
family- friendly hotel
ByTigerny
August 01, 2016
good...near shopping mall and business center....I will recommend to my friends.........
comfortable room, nice bath, great food and ambiance
Byalbert16
July 29, 2016
it was a very good experience. It was not as expensive as other hotels with the same quality. We were well rested and ate very well. The price is very competitive given that the amenities, room, food, place, ambiance and service will compete with most high-end hotels. And the hotel is very very child friendly. My 3 year old daughter enjoyed staying in the room so much she wants to go back again.
my stay 15 July - 23 July
By
July 27, 2016
I've been a regular of Holiday Inn and Suites Makati because I consider the hotel my home away from my home. I don't feel that I'm treated as a guest but instead as a member of their family. I feel safe there. I never experience the same treatment from the other hotels around the same area.
I suggest that you increase the scoring points. I think for some survey questions Holiday Inn and suites Makati can score more than 10 points.
Staff Were Great
Byreynard18
July 26, 2016
i stayed for 1 night in this hotel staff were great from bellman to front desk and housekeeping people. I will surely comeback to this place.
Holiday Inn Visit
Byjet-setter2016
July 25, 2016
Convenient location, clean, comfortable room, with good food and good service.
適切な案内
Byokajisan
July 25, 2016
こちらの状態により．適切なアドバイスをくれた．ショッピングセンターへの直接接続なので，雨が降っても行動ができて便利．