Rated 4.4 out of 5 by 858
Rated 1.0 out of 5.0 by LGL1 Convenient place next to all the shopping mall and restaurant
I had a terrible experience, Nov. 14, 2015. I checked in to the hotel and no question ask by the poor quality service by the front desk man name Marco, quietly he finish the paperwork and ask me for my credit card which i hand in immediately, no question ask he swipe my card and charge me 48,000.00 pesos and suddenly It click in my mind, why did he charge me 48,000.00, what is that for? Then I ask, what is that for? he said that is the payment of my two rooms I booked in, To my surprise by then I am angry, saying I did not booked two rooms and my booking is already paid, all I thought is he is just swiping my card for my incidental during my stay, then another lady came in and to my surprised he checked me in to a letter I made 3mos. ago inquiring the price of the hotel for 3nights, instead. How negligent and incompetent this man..I am a Spire Elite Member, there should be a qualified/knowledgeable/experienced staff who will deal with bookings upon check-in. After so much discussion from one manager to another manager who seem equally not knowing what happened to my credit card, I went back to Australia and had to go to my bank and to trace back where is my 48,000.00 pesos gone.. Very frustrating and angry customer.. I hope it is wise to be vigilant and pay attention next time..
November 20, 2015
Rated 5.0 out of 5.0 by Jake D. Overnight Transit
We were transiting through Manila and needed a place for an overnight stay. Our normal stay was the Intercontinental Hotel. We decided to give the Holiday a try and we were not disappointed. It's a new hotel adjacent to the Glorietta Mall. You can walk into the mall without getting our of the hotel. Shopping and restaurants all within the same complex. This is the place we will stay on our next travel to Manila.
November 20, 2015
Rated 4.0 out of 5.0 by Ken-chan ちょっとしたサービス
November 18, 2015