 Guest Reviews
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79%
Recommend This Property
Overall Experience 4
79%
Recommend This Property
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Open Gallery
Bad service at the reception , staff really not educated for such job !!!
ByDan's
16 February 2022
staff was not welcoming, no acknowledgment of my status, no automatic upgrade, welcome points released at the end of the stay .
Obligation to invoice and pay separatly the hotel .transportation limousine services
the worst experience I had with IHG hotel
poor experience
ByAbu Saif
11 February 2022
staff was not welcoming, no acknowledgment of platinum elite status, no automatic upgrade, no welcome points.
Best hotel in Riyadh
BySamo
06 February 2022
Al Qasr Holiday Inn is the best hotel in Riyadh. I enjoy my stay every time I when stay there! I appreciate Mr. Mahmoud and all the front desk staff as they’re always helpful and friendly.
Good Location, spacious rooms but service not so much.
ByNick69
06 December 2021
The location is good and the executive suite we stayed in was good for our 2 weeks stay. Spacious working space in the room as well. Staff were not that welcoming to us with an exception of one Filipino staff in housekeeping and one waiter in the restaurant (Omar). The house keeping team sometimes comes as late as 10.30 pm so its something the we personally don't prefer as it cuts into our rest time. Hopefully things will change.
Not bad
Byaimutrif
06 December 2021
I didn't like the whole experience but the room was comfortable and clean.
Great hotel
ByMohamed Al Sayed
03 December 2021
I want single out Mr. Mahmoud Alghobashi for his hospitality and welcoming during my stay , big thanks to him and making my stay fantastic
Thanks to all front office team
I am recommending the hotel for all my friends because you are feeling that you are at your home ....
Thanks to all the team
Tired hotel
ByChuck
18 November 2021
Look elsewhere, the hotel needs a major refurbishment, it's falling apart, literally
Relaxing stay
ByJoms
09 November 2021
We enjoyed our stay in this establishment. The staff are great and very approachable. Just want to have a pool also for the family. We enjoyed the quality of food they served. Overall, it's cool and fun.
Good experience!
BySakura Tan
04 November 2021
Love the bed though the wash room was kinda small for 3 person!
Good location but more toward 2-3 stars
ByMohab ElSawaf
31 October 2021
Good location and nice hotel but need a lot of renovations
Holidan In AlQasr not as before
ByBeeboo
30 October 2021
staff specially receptionist is totally not professional and poor quality of service for the guest.
Not recommended
ByIbrahim
30 October 2021
The worst experience for me in an IHG hotel for more than over 20 hotel that I visited
I woke up in the morning on a cigarette smell coming from the other room maybe through the AC
The guest in the room next to me was coughing all night and I could hear him all night long
Calling the reception for more than 15 minutes with no answer.
Room service food quality is beyond bad quality
The furniture in the hotel in literally more than 20 years old
No electricity plugs next to the bed to charge your stuff
The hotel can’t be rated as a 5 stars barely can get 2*