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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 398 reviews
82%
Recommend This Property

Ratings Breakdown

398reviews

  • 5 Stars
    217
  • 4 Stars
    100
  • 3 Stars
    31
  • 2 Stars
    22
  • 1 Stars
    28

Good experience

By

14 August 2017

club

Everything was kept clean and tidy and the staff could not be more helpful.
The temperature in the gym was too high...some of the A/C units did not fully work, however, the equipment is well maintained.
Overall food and beverage good value for money.

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not satisfactory

By

05 August 2017

i used to be treated much better
i don't see the value of IHG membership anymore
I may consider other membership of other hotels in future
I may travel more frequent in future but not through IHG card

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Cleanliness, comfort and speed of service

By

05 August 2017

platinumelite

There was a nut on the floor for 3 days and no one cleaned it.
The alarm was beeping in my room and no one came to fix it and they didn't even fix it the 2nd day.
Room service didn't bring me water and i called them like 10 times.
Always there are missing items from the food menu, always out of 2 or 3 salads or out of beef...
They don't fill the mini bar and they only filled it after I was angry.
The kettle was dirty (attached photo) which I showed to the manager.
I invited tge manager and the maintenance as well as the housekeeping and described the problem.
The worst thing is that no one even cared to get in touch with me after that.

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Amazing

By

30 July 2017

club

I really enjoyed staying at the hotel since I'm moving to new city.

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great staff service

By

28 July 2017

platinumelite

very pleasant staff specially at the reception makes you comfortable all the times

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Great staff and great service.

By

23 July 2017

The staff , Food , Room and service ....etc are great

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Riyahd Holiday Inn

By

24 June 2017

club

Pleasant, relaxing stay, good food and annuities..

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good service but bad food

By

18 June 2017

staff are very friendly and had fast checking in and checkout. I had suhour / Breakfast during Ramadan, food seemed to be leftovers from Iftar with very bad selection and no breakfast variety. very disappointing food selection and quality.

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Business Trip

By

10 June 2017

Love this hotel
Love the excellent service and warm greetings

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Service

By

05 June 2017

club

Good friendly staff. Comfortable bed. Internet speed a little be slow and can be improved. Only one restaurant and this could be difficult to have breakfast and dinner in the same place.

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Good Hotel

By

03 June 2017

platinumelite

Stay at the hotel was good and without any issues. Staff is very friendly, attentive and always willing to help and offer guidance.
Rooms are spacious and clean, however not very bright or airy as windows are small.
Food buffet is excellent and offers a variety of cuisines each night.
Location of the Hotel is also good, closer to major business activities in the city.

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There bad smell in room

By

27 May 2017

club

1-There bad smell in room,
2- My payment method was company invoice but they ask credit card details and hold some amount, still no confirmation about release of this amount.

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