Rated 4.3 out of 5 by 193
Rated 5.0 out of 5.0 by Sayso great service
This hotel provides excellent all around service. The staff is very helpful and accommodating. The guest rooms are clean and well equipped and the breakfast is super.
July 23, 2015
Rated 5.0 out of 5.0 by GOOBE EMPLOYEES WERE HELPFUL AND PLEASANT
EVERYONE WORKING AT THE HOTEL FROM THE DESK EMPLOYEES TO THE OTHER SERVICE EMPLOYEES WERE VERY POLITE AND WITH A SMILE
July 23, 2015
Rated 1.0 out of 5.0 by TiAmO723 Customer Service is very disappointing
I left my personal blanket at this hotel. 4 hours after I checked out I realized this so I called back, front desk people was not very friendly. They ask for my phone number said they would call me back. That blanket means a lot to me so I ask can he call me back soon. He kept saying "we will give you a call back ok". The attitude was very bad. I felt like they treat me like this because I couldn't speak perfect English.
Next day they didn't call me back. I called them again. Another representative answered the phone, said she is not aware of what happened. Ok she again asked my phone number said she would call me back tomorrow when house keeping is at work.
The next day I still didn't hear anything. I assume at least you should call me back even if you couldn't find it.
It was July 4 weekend and I have to drove all the way back to the hotel. When I got there they ask me to come back tomorrow to talk to house keeping staff. I just couldn't understand why they can't find it in the past three days and I have to come back to talk to house keeping myself? You could just tell me you couldn't find it.
July 12, 2015