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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1117 reviews
87%
Recommend This Property

Ratings Breakdown

1117reviews

  • 5 Stars
    634
  • 4 Stars
    283
  • 3 Stars
    84
  • 2 Stars
    59
  • 1 Stars
    57

4 stars with ripped sheets broken faucets never vacuumed floors

By

13 December 2017

In 20 + years of staying in to your group of hotels I never encounter such an out to date, dirty, untrained staff in my life your beds are horrible, filthy ripped sheets, towels looks like rags to wipe floors with, the food at restaurants is horrible the whole hotel looks like is left in decay. This place is in dire need of new management new face clean sheets bring back all the perks a 4 stars hotel use to have and for god sake put some drinks in the minibar and some water fix your tv remotes, bathroom faucets and clean those toilets what happened to the sterile band over toilet seat you guys used to have to prove it’s been sanitized. I am in shock and awe how can this hotel fell so fast so hard in everything I mean even the simple fact that my reservation had breakfast included an non speaking English lady decide to say that my roo 1018 has no free breakfast on my list I had to waste s half an hour to get my refund for something I should’ve not pay to begin with. You guys need to adddress everting from windows curtains beds towels bathroom carpet dust minibar hallways, elevators major reconstruction is needed and who is that short guy in grey suit at the front desk security looking at me an my girlfriend and making inappropriate comments derogatory and out of place in repulsive I will neve stay here no more I am 3 Michelin star Chef with lots of credentials around the world but this hotel has flunked badly

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