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Esperienza complessiva 3,9
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Great location
ByCharl
dicembre 05, 2019
Great location hotel
Small bathroom but clean
Room did smell of smoke which we advised the staff of
Comfy bed
Room size
ByRabb
dicembre 03, 2019
Disappointed with late check in and size of room with miniscule bathroom.
Clean comfortable room
BySimon
dicembre 03, 2019
Good service, easy to book, no problems with the room. Reasonable price for London.
Good Hotel
ByTaffy
dicembre 02, 2019
Have stayed at this Holiday on two occasions this year and the first experience was basically faultless and that's why we returned. However this will probably be the last time as we felt standards had dropped slightly especially in the restaurant.
While the location, setting, cleanliness with friendly helpful staff are excellent, our second visit was let down by almost cold food during our evening thanks giving dinner that we were really looking forward to.
Under cooked vegetables basically rock hard, gravy left in Bowl off the heat and just warm along with Potatoes and other vegetables also just
warm. A real disappointment.
Staff were informed and the Chef did look at the Baine Marie although we were not sure whether anything was done to correct this.
Nevertheless we enjoyed London once again.
Holiday Inn High street Kensington
ByYemisi
novembre 27, 2019
Very nice stay. Front desk helpful and knowledgeable. Room service very polite and quick
Just keep returning
ByBill
novembre 26, 2019
Our favourite place to stay in central London, conveniently situated just off Kensington High St. The tube station is close by, and all the major attractions are easily accessed.
Kensington High St offers good shopping and numerous eateries are also close by.
The staff are friendly and helpful, and the rooms are always clean and comfortable. Just what is required for a stay in central London. We will be back.
Another fantastic stay at my favourite hotel in London
ByMike404Bristol
novembre 24, 2019
Another great stay, this hotel couldn’t be more perfect.
Unfortunately this time the team were able to offer me an upgrade at at, as per last time either but I will keep my fingers crossed for the 3rd of December which will be my last of many stays at my favourite hotel of 2019.
Fingers crossed and looking forward to more business in 2020
I love this hotel especially the customer service and location
Wonderful Stay
ByLebuck
novembre 21, 2019
This was a wonderful hotel, steps from High Street, the staff was friendly and knowledgeable, food was good, my room was excellent. Checking in was quick and the front desk staff was very kind.
My stay
ByPrem7
novembre 21, 2019
My stay at this hotel was excellent! Everything from the valet parking to the appearance of the hotel! Was excellent!
Be careful when booking standard rooms
ByRed 21
novembre 21, 2019
Having had a good stay previously I thought booking this hotel would be a great choice for a weekend in London.
Sadly, on booking a standard room with a king sized bed I was rudely "awakened" to my error.
I had not paid attention to the room size of 17-19 square metres that is clearly stated .... in my opinion too small for a couple particularly due to the size of the bed.
Unable to fully open the wardrobe, getting round the bed was a tricky squeeze.
If you like cruises then the bathroom my bring back pleasant memories!
A sliding door, I assume a standard one simply wouldn't open, and a shower screen that can fold into the bath - necessary, in my opinion, as my shoulders on facing the sink were against the wall and the bath screen.
For a one night stay perhaps tolerable for a longer stay this may inspire you to stay out as long as possible to see the sights of London.
The staff are most courteous, the hotel well appointed and located but sadly our weekend was ruined .... if only I had realised that this room would not suit us.
So forewarned is forearmed and if you can accept this I am sure the hotel would be a super choice.
Mix experience - stressful reservation team & some Star Staffs
ByJU2020
novembre 18, 2019
Had really bad experience with impolite & unfriendly reservation staff over phone, before arrival. However my experience was improved due to some incredible staffs namely Andrea (Door man) Always a delight to see him. Perhaps not necessarily at this particular visit (because they weren’t working that shift) but I have had good reception from pasquale and the lovely Saviana, and manager Adam.
Poor Management team
ByJU2020
novembre 18, 2019
This hotel does not value loyal clients. Expect to get worse treatment from Francesco, AJ and Christain the more regular you are. Plus they’ve lost some of their best staffs.