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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

3.9

based on 554 reviews
81%
Recommend This Property

Ratings Breakdown

554reviews

  • 5 Stars
    235
  • 4 Stars
    174
  • 3 Stars
    61
  • 2 Stars
    41
  • 1 Stars
    43

Cheap for London but for a reason

By

May 22, 2018

My first stay here and likely my last as it's probably my least favourite of the IHG properties in London to date.

The hotel is enormous and check-in staff are polite and efficient. I was recognised as a Platinum Elite member but was not offered a room upgrade despite rooms being available (I checked) - this cheapens the loyalty program in my opinion and encourages people to use other chains.

Public areas are nicely appointed.

The room though. Hands down the smallest room I've ever stayed in at an IHG property. A king-size bed crammed into a space only slightly larger than the bed itself meaning you literally had to walk sideways while brushing past the curtains to get into bed. Virtually no other floorspace in the entire room aside from that. Good job I'm not claustrophobic. At least the bed was comfortable.

The bathroom is so small that it's impossible to fully open the shower door without bashing it into the sink and you are practically sitting sideways on the toilet to fit your legs in.

Soundproofing between rooms is atrocious. You can hear everything going on in the rooms either side of you, and I mean everything.

Frankly, HI Express rooms are bigger.

I've only marked the overall experience as "fair" as ultimately, the room is a big factor in my decision and it really wasn't what I'd expect from an IHG property. I'm afraid I'll be using alternative IHG properties in the capital in the future.

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