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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
79%
のお客様がこのホテルをおすすめしています。

総合評価

4

XXに基づく 1493 お客様レビュー
79%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1493お客様レビュー

  • 5 スター
    686
  • 4 スター
    408
  • 3 スター
    163
  • 2 スター
    119
  • 1 スター
    117

Overall good stay

By

11月 25, 2021

club

There was room for improvement however the staff were friendly and pleasant. I found myself waiting for staff alot for example check in, to be seated at breakfast, to get key for my vehicle.

Over all minor complaints but do plan to stay again.

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Weird water noise and lots of hallway chatter

By

11月 23, 2021

I was in room 8005. There was a black pipe just outside on the rooftop. I’m not sure if that was where the water noise was coming from, but it was quite in the washroom. There were also a number of groups talking fairly loudly late at night as they walked to their rooms so I don’t recommend being near the elevator like we were.
I gave up and slept with my noise cancelling headphones as I didn’t have ear plugs.
I had picked the hotel specifically so my son and I could use the hot tub and it was under repair. This was nothing they can control but definitely disappointing so we skipped that extra cost facility altogether.
There was also no recognition of being an IGH rewards club member, a first for me.

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Awful bed

By

11月 23, 2021

Slept dreadfully. Bed was awful, mattress collapsed in middle. Would not recommend.

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Poor end to end experience

By

11月 21, 2021

Check-in organisation poor
Trying to make surcharge when not required
Room Tiny and unable to move in it
Surcharge at Pool when jacuzzi not working
Service charge in bar even when going to order own drinks at bar
Drinks spilled on arrival to table

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Wonderful location in the heart of Kensington, great value for money

By

11月 19, 2021

club

I stayed in the hotel for 2 nights with 2 family members for a birthday celebration. We had a great experience. The hotel is located just off Kensington High Street - it gives one the opportunity to stay in a very expensive part of London at an affordable price. The hotel was very clean and the staff are extremely welcoming and attentive. The only disappointment was the size of one of the double rooms - we paid a
small amount extra for a ‘superior double’ for my mother as a birthday treat, however there was no difference between it and the basic double room. The basic double room was in fact more spacious! Also, we were disappointed that the hotel bar stopped serving at 23:00, as we had planned to enjoy a drink at the hotel after our meal out. These
issues however would not hugely effect my opinion of the hotel and I
would highly recommended it.

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A Relaxing stay

By

11月 17, 2021

club

Exceptionally clean room, friendly helpful staff and an overall great experience. Check in and out was a breeze, food was really good and the leisure facilities were a bonus too. All in all, a much needed relaxing break.

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Excellent stop over

By

11月 16, 2021

Brilliant hotel in excellent location. Great value and clean tidy hotel. Nice lobby. Very friendly staff. Perfect for 1 night work stay.

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Sahil

By

11月 15, 2021

club

Staff member not friendly at all and very bad experience in this hotel.

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Unexpectedly good !

By

11月 14, 2021

This hotel in central London exceeded expectations with very friendly and helpful staff .
Our room was very clean and quiet,
All rather unexpected having read some of the reviews !

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Not a good stay

By

11月 14, 2021

club

Not a good stay, would not recommend this hotel as a great disappointment. Over priced with what we got.

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Not a 4 star hotel

By

11月 14, 2021

club

Staff were friendly and service was good.
We bought the secret Groupon 4 star deal, but it hasn't lived up to a 4 star.
We were supposed to get a king sized room. It was tiny! I came with my friend and we could hardly move in the room. The bathrooms door was really hard to open and close.
Breakfast was really poor. No Earl Grey tea! Also the hot food wasn't tasty or cooked well. It was just really avarage. Not 4 stay in the slightest. The tea and coffee were made out of a machine.

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Holiday Inn Kensington

By

11月 14, 2021

Brilliant Hotel with Brilliant Staff, made especially welcome by Stef on reception

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