しばらく操作がなかったため、後50秒でセッションがタイムアウトとなります。 ログイン状態を保持
セッションが時間切れとなりました。改めて サインイン サインインしてください。
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1654 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1654お客様レビュー

  • 5 スター
    1056
  • 4 スター
    354
  • 3 スター
    123
  • 2 スター
    69
  • 1 スター
    52

Beautiful property and wonderful staff

By

9月 21, 2021

We came here for a weekend It was absolutely beautiful The housekeeping staff does a wonderful job of keeping just so nice and clean. Kristi at the front desk was exceptional and I cannot say enough about her excellent customer service! The pool was clean and wonderful the restaurants food was very good and the wait staff was amazing as well. If you are looking for a beautiful place to unwind it is absolutely the Grand Haven Holiday inn! The view of the sunset at the marina is just breathtaking.

続きを表示
短く表示

Very comfy beds, quiet room

By

9月 20, 2021

club

Great welcoming staff, pleasant room with very comfortable beds

続きを表示
短く表示

super friendly sttaff

By

9月 16, 2021

club

Tiki bar staff was a lot of fun. Entire hotel staff were extremely nice. Family friend hotel. Rooms are a little pricey but overall our stay was great.

続きを表示
短く表示

Wedding Weekend Stay

By

9月 15, 2021

club

I was in town for a wedding, and the stay at this Holiday Inn was the ideal location. The staff was attentive and friendly from the moment I checked in. The room was well appointed and clean. Overall a very pleasant experience

続きを表示
短く表示

Room needs more attention/ Breakfast buffet/Billing

By

9月 14, 2021

club

We paid the extra to have the balcony on the waterside but before we could even open the sliders to go out we had to get rid of a lot of spiderwebs and spiders. Then we had to do the same once we were on the balcony to sit down and enjoy the beautiful view.

The faucet in the bathroom barely reached the sink so everytime you washed your hands or rinsed something out you had water running all over the counter. The back of the bathroom door had toothpaste all over it. How housekeeping missed that is unacceptable.

The breakfast buffet was not stocked and what was left was cold. The pastries were very hard like they had been left out for days. They had fresh cut up fruit but people were dropping the serving spoon in the middle of the bowl. With COVID you would think they would have someone watching the buffet.

When we checked out our bill was correct but later when looking at our bank statement they charged us more and then they charged our card again. Called to find out what was going on and all they kept saying was that it was correct. I'm still trying to get it straighten out. They double charged us, so keep an eye on you bank statement after you leave.

続きを表示
短く表示

Nice stay

By

9月 13, 2021

club

My kids really enjoyed the outdoor pool, which is hard to come by in the Grand Haven area

続きを表示
短く表示

Overpriced

By

9月 13, 2021

Nice room but breakfast was a joke and entertainment ended way to early.

続きを表示
短く表示

Parking lot room

By

9月 12, 2021

platinumelite

We were given room #101, located in the main hallways to the pool on the first floor, right next door to the staff laundry facility. In the evening kids and adults ran up and down the hallways yelling on their way to the pool. In the early morning, the staff slammed the heavy laundry room door every 30 seconds. These room on this floor should not be for guests, but used as staff facilities. The parking lot was 10 feet from the foot of my bed, you couldn't open the curtains bc parking lot people were walking right outside the window. Put some film on the glass so one can at last open the curtains and have a little privacy. We spoke to Kristi at the front desk who said, what would you like me to do? Really??? Never again!

続きを表示
短く表示

I would avoid this place next time

By

9月 10, 2021

Upon arrival for 3 PM check-in they made us wait 45 minutes and then gave us a partially cleaned room. Food particles on the carpet, urine stains on the bottom of the toilet, disgustingly dirty vent in the bathroom as well as disgustingly dusty headboards on the beads.
To top it all off the rate was doubled in the typical rate due to the holiday weekend.
When we notified the front desk about the condition of the room they stated that they would send cleaning service to the room but we waited 45 minutes and nobody showed up. Two thumbs down on this place

続きを表示
短く表示

Great location, disappointing hotel

By

9月 09, 2021

club

Just what the title says. Very expensive for the hotel stay. Room was musty, we only had 2 towels - no hand towels or face towels - and one was dirty with some kind of black substance on it. Check in was an hour and a half late. Overall really disappointed, did not expect this from holiday inn, I will think twice before booking with them again.

続きを表示
短く表示

Dated Old Holiday inn.

By

9月 07, 2021

Great location and out door activities but they really need to update this tired hotel

続きを表示
短く表示

Great hotel in great location

By

9月 04, 2021

Had a wonderful stay with excellent service. From the front desk to the catered meals it was an awesome venue for our business team!

続きを表示
短く表示