由於沒有動作,您的作業階段將會於5 0 後到期。 保持登入
您的作業階段已經過期。請 登入 您的個人資料
房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
88%
推薦此物業

整體經驗

4.3

根據 1554 評論
88%
推薦此物業

Ratings Breakdown

1554評論

  • 5 星級
    940
  • 4 星級
    352
  • 3 星級
    128
  • 2 星級
    77
  • 1 星級
    57

Need to train Staff on Hospitality

By

7月 15, 2021

Other than Brian in the Bar, the rest of your staff was focused on their own comfort and communication. They were not attentive enough to even pay attention to what a customer was saying or needing . The young lady that attended the breakfast area was absolutely awful. Only one front desk person (young lady with long blond hair) was pleasant and the other was busy doing what she felt that was needed rather than listening to my request to add snacks to my bill and then her body language spoke that it was a bother to charge me separately. really needs to learn common courtesies.

I am a business travel and prior to covid I stay at your hotel every 6-8 wks. The personal attitude change really took me by surprise. Than goodness you have Brian the Bartender to make up for the others unpleasantness.

閱讀較多
閱讀較少

DONT WASTE YOUR TIME OR MONEY

By

7月 13, 2021

club

If your black they don’t want you staying here with children and they make sure you know it. Didn’t know they treated people like this I’ll be pulling out my share accounts as well.

閱讀較多
閱讀較少

Stay somewhere else in the area

By

7月 02, 2021

club

Too many issues to type again! Dirty, Noisy, Don't listen!
Too many hotels in the area to stay here!

閱讀較多
閱讀較少

Holiday Inn Maple Grove

By

6月 30, 2021

club

Disappointed with staff, room was not clean, no indication of any COVID restrictions or precautions, remodeling was very disruptive to guest experience.

閱讀較多
閱讀較少

Great location

By

6月 30, 2021

club

Hotel Was located very conveniently around lots of stores and restaurants. The water park was better than I anticipated. Front desk staff were friendly and continually checking in to see how our stay was. They are in the process of remodeling therefore there was no lobby or bar or restaurant on site.

閱讀較多
閱讀較少

Clean Rooms

By

6月 29, 2021

club

I was impressed with the accommodating staff, especially since renovations were being done. I thought rooms and hallways were kept clean. I liked that I was able to have room cleaned or not,

閱讀較多
閱讀較少

Great hotel and great price

By

6月 24, 2021

club

Stayed here for several days and had a very good experience. Everything was clean and the pool was great. Would definitely stay here again.

閱讀較多
閱讀較少

Breakfast Not Standard

By

6月 23, 2021

club

I so use to having complimentary breakfast at HI and any other hotel I stay throughout a given year that I don't check ehen making reservaton the hotel has complimentary breakfast. Should have checked with this hotel.

Room 132. Took this room because extra 3rd bed because twin size. Beware of size and comfort. Tried to sleep on it for a night but moved to other bed.

Pandemic NOT over. Varients around. All staff should have been wearing mask even though immunized with 1 doze or fully immunized. Lead by example.

閱讀較多
閱讀較少

Dirty

By

6月 22, 2021

The room was just not clean! The carpets were stained and dingy. The couch had stains, the sheets were dingy not nice and white like most IHG properties, and there was mold in the shower

閱讀較多
閱讀較少

Clean..

By

6月 21, 2021

club

Had trouble with air conditioning clicking on and off and waking me up

閱讀較多
閱讀較少

Great experience

By

6月 18, 2021

club

Really nice clean rooms and pool area staff was nice and friendly

閱讀較多
閱讀較少

Back Again

By

6月 17, 2021

The staff at this hotel is incredible. They bend over backwards to assist you in any way. I visit here at least once a month and they always remember me. The remodel is starting to take shape and looks great. I will be back again in a couple of weeks. It's nice to finally see everyone's smiles. See you soon!

閱讀較多
閱讀較少