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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 618 reviews
92%
Recommend This Property

Ratings Breakdown

618reviews

  • 5 Stars
    407
  • 4 Stars
    132
  • 3 Stars
    42
  • 2 Stars
    19
  • 1 Stars
    18

Great Stay In Maple Grove

By

May 26, 2017

I continue to stay at this great hotel whenever I am in the Minneapolis area. I am never disappointed. Dani and Stephanie at the front desk are super friendly and are very helpful in taking care of the guests. I would like to let management know that the mattress in my room was one of the most comfortable I have ever slept on.This is coming from someone that spends 25 to 30 weeks a year on the road. (Sigh). With some packages, they even give you a $15.00 coupon to use for breakfast at the hotel. One reminder folks, the tip for the great ladies in the restaurant is NOT included with the coupon. Please take care of them.

One issue I have had is the satellite reception on the TV's can be hit or miss sometimes in clear weather. This can be a pain, but not enough to drop this review from five stars.

Other then than that, over all you can't go wrong by staying here.

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No Sleep!

By

May 26, 2017

This hotel was full of unruly kids running up and down the halls, lobby and elevators until 11:30 pm

I know it is lack of parenting, but the staff stood by and allowed it to transpire....even after bringing it to their attention.

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Friendly staff

By

May 24, 2017

club

The staff was always friendly and willing to help.

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Lies

By

May 24, 2017

They booked my hotel and lied about the whole thing told me the water park needed no wristbands and I had my 3 year old birthday party and they only gave me 5 bands and only let me purchase 2 more for $20.00 I had 15 kids and 6 adults I made sure I called ahead of time to make sure this would not happen and it did I will never come back again

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everything I expected.

By

May 24, 2017

great experience and would return for a visit again.

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Pool Staff

By

May 22, 2017

We recently enjoyed a stay at your Maple Grove location during a spring hockey tournament. During the stay, my young daughter lost her sapphire earring in the pool area which made her upset. The pool staff looked out for the earring during the remainder of the evening and even allowed me to look for the earring after the pool had closed for the evening. The manager and staff went above and beyond by staying and swimming the pool and looking in all of the areas where the earring may have gone with flashlights. After 45min of searching, the earring was found! We can't thank the pool staff enough for the effort they put in after the pool area had closed (and I'm sure their shifts were over) for staying and helping to locate the lost item. My daughter was extremely happy and grateful when she awoke the next morning with her earring located. Thank you once again to the pool area management and staff!!

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Great Stay

By

May 22, 2017

I was in Minnesota for business and booked my stay at Holiday Inn

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Great service

By

May 20, 2017

club

The staff was very accommodating during our 2-day meeting. I loved the meeting rooms, food and guest rooms. I look forward to my next stay!

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single night

By

May 19, 2017

platinumelite

stayed for one evening and found the hot tub and pool area very relaxing. the food was excellent as well. staff was very attentive.

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Exceeded expectations

By

May 15, 2017

The stay was exactly what you want in a hotel. Easy to access, easy to check in. Great rooms and great breakfast! Staff were excellent.

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Rude Staff

By

May 03, 2017

club

Don't go to the bar, you will be disappointed at the end of the night.

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Great Place to Stay

By

May 03, 2017

Clean, friendly staff and great pool for kids. Lounge was great, breakfast was also great. Close to a lot of stores and restaurants.

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