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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
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整體經驗

4.3

根據 815 評論
90%
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Ratings Breakdown

815評論

  • 5 星級
    522
  • 4 星級
    168
  • 3 星級
    44
  • 2 星級
    45
  • 1 星級
    36

Bad customer service

By

11月 19, 2020

Paid for handicap room at arrival was told they had no handicapped rooms available at all, has to believe parking lot not full at all. My mother is extremely handicapped could not get up on bed to high my husband and I had to lift her up, during night she had to use restroom which wheelchair did not fit I struggled finally able to sit her on toilet could not able to get her in bed. From then on she has to sleep in wheelchair. Front desk person insisted she told us we could cancel without penalty at time of arrival which was very late, she did not give us that option, just said they would give us another room. At that later if time with an 85 year mother in wheelchair the experience was horrible.

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Not to Holiday Inn Standards

By

11月 13, 2020

At check in I was never greeted as an IHG Member, When traveling for pleasurer we always use my wife credit card as mine is used for business, The rep at the front desk informed me that because I was using my wife's personal credit card that they would have to put the room in her name therefore I wouldn't be able to use points for my stay and I wouldn't receive points for the stay. So I used my credit card that I usually use for business. I have been a IHG member for nearly 20 years h=and never been told this.

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Excellent staff

By

11月 11, 2020

The staff is so polite and very accommodating they remember who i am as i frequent this location and they always help me out with whateber i may need. The rooms are clean and i like the water pressure of the showers

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Great staff, definitely staying again.

By

11月 11, 2020

Very happy with why recent stay and will definitely book future events with this hotel.

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Satisfied

By

11月 10, 2020

I am so glad I chose this place to stay because I’ve had some terrible experiences and I have a now one year old and I’m homeless it’s hard trying to find a place to live with just welfare and no job but I loved this place it was clean and I didn’t want to leave my baby everytime we stayed he loved it he would always dig his face on the pillows and just lay there like he’s relaxed lol thank you for making it so comfortable

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Cleaning

By

11月 09, 2020

club

My room was not clean during this pandemic. Also paid for my room to have everything and had to ask for towels and other items multiple of times

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Comfort sleep at holiday

By

10月 28, 2020

Comfertable stay st the holiday inn. Staff is friendly and attentive to every need. Will most definitely stay here again. Thank you for the home warming stay.

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Great Holiday Inn in Palmdale, CA

By

10月 24, 2020

platinumelite

I highly recommend this great hotel in Palmdale, CA! Manager Alyssa is fantastic and the entire staff is professional, friendly and efficient.

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Holiday inn Palmdale

By

10月 23, 2020

club

The holiday inn Palmdale is my new home away from home while I work a project in the area for the next 6 months to a year . The room quality was good , had a view of the pool , but heard doors all night opening and closing. The staff is super friendly from the front desk to the maids and maintenance team . My only issue was no breakfast offered due to Covid and $3 ice cream cones at the snack area ... kinda pricy ! But over all a great affordable hotel in the area .

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Breakfast

By

10月 22, 2020

During the pandemic they should atleast have a cold breakfast or voucher for local restaurant. Part of the reason we pay so much for the room is to have breakfast in the morning.

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Perfect Getaway

By

10月 21, 2020

club

Everything was perfect and just the place I needed for a much needed getaway.

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Excellent

By

10月 21, 2020

club

Excellent Guest service, Room was nice with a Beautiful view.

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