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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
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整体体验

4.4

基于 804 评论
90%
推荐此酒店

Ratings Breakdown

804评论

  • 5 星级
    496
  • 4 星级
    196
  • 3 星级
    56
  • 2 星级
    33
  • 1 星级
    23

Spacious Suite

By

2022 五月 24

This suite had plenty of room. The bed and couch were both very comfy.

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A nice stay except for one staff member

By

2022 五月 04

2 nice large suites, Very comfortable. We were very disappointed by the desk agent who checked us in that evening and with whom we interacted the following morning at check out, and the fact that there was no manager to whom we could appeal for help. She seemed unhappy with her job and projected a bad attitude. Named, Nas, which must have been short for Nasty. As the sole desk agent, she begrudgingly checked us in as if we were disturbing her peace. When I asked what my Platinum amenities were here, she said ‘points.’ Had to ask for our complimentary water, and though we are six as she knew, she handed me 2. And one key per room, even though are still six, and you can’t board/call the elevator without a room key. Couple hours later, I asked for late checkout till 2pm for just one of our two rooms, as indicated is a benefit of platinum status. “No! I can’t do it. we’re sold out tomorrow.” [NOT TRUE: you can book tomorrow night on the web right now]. I asked for a manager, and Nas said, ‘he doesn’t work weekends.’ 'Can you call him (Matt),' I asked, and she said, ‘you can call him Monday.’ Who is your boss now I asked. “I have none on weekends.” I am going to write a bad review about your attitude, and she said, ‘I don’t care.’ Then, Mike came along, a hotel employee but not a reservation one, perhaps maintenance. Helpful, with great attitude, but he couldn’t convince her to yield the 2pm checkout. Mike apologized; Nas sat tight lipped.

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Not clean and public transit train runs most of the night.

By

2021 十二月 19

club

I usually stay at the Wyndham while traveling with my daughter to Roswell. However, for this trip they were booked so I tried this hotel. I wouldn't stay there again. The hotel rooms were dirty. Thank god I had cleaning supplies with me. Being a hotel associated with Roswell, I would have expected much better. Our first room reeked of cigarette smoke. We were moved to a new room, smelled better, but dirty. Soap scum ring around the bath tub, cigarette burns on the toilet seat, hairs on the toilet seat and bathroom floor. I was not impressed at all. I will definitely not stay here again. Also, the public transit train was just outside of our window. It ran I believe until midnight and started again early in the am....so if you're a cancer patient who needs rest DO NOT STAY HERE!!!!

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One night in Buffalo

By

2021 十二月 15

No one was at the front desk when I arrived. There were signs posted to wear masks and when the front desk receptionist finally showed up she didn't have a mask. I asked for an extra key and the receptionist just pulled a key from the draw and didn't program it. I asked if it would work and she said yes it would. The key did not work later that night after returning from a concert. I had to wake up my wife to get back in the room. Also none of the hand sanitizer dispensers were filled with solution on our floor. Prior to checkout I asked the cleaning staff for a garbage bag and instead of giving me a bag she said "isn't there one in your room?"

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Comfortable room and convenient location.

By

2021 十二月 08

Comfortable room and convenient location. Parking right near the hotel is scarce but hotel is right next to the Buffalo Metro Rail. The hotel is near Shea's theater, the Buffalo water front, Key Bank Center (Sabres) and and other downtown attractions.

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great room

By

2021 十二月 06

club

nice hotel, great location for food / bar areas. I would stay here again

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Dirty bathroom and terrible breakfast

By

2021 十一月 09

club

Staff was OK, breakfast was bad and the bathroom was dirty. Definitely will never stay here again.

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quick stop

By

2021 十一月 07

club

The hotel staff is very friendly and accommodating.

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Great service

By

2021 十一月 04

Had no issues with anything, good location, room was neat and cleanly, guest services were good. Did not take part in the breakfast so no response

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Downtown Buffalo hotel

By

2021 十月 27

club

Great location, great value, nice clean updated rooms.

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Great nights stay!

By

2021 十月 27

Quick trip to Buffalo, this was a great location and within walking distance of the arena and restaurants!

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Very clean and great location!

By

2021 十月 18

platinumelite

The stay at the holiday inn allowed us to be close to where we needed to be and get some much needed rest after a long flight. I would definitely stay here again.

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