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Holiday Inn Express & Suites Sylva - Western Carolina Area

罗便臣道26鲁弗斯 , Sylva, 北卡罗莱纳州 28725

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
95%
推荐此酒店

整体体验

4.7

基于 1168 评论
95%
推荐此酒店

Ratings Breakdown

1168评论

  • 5 星级
    918
  • 4 星级
    159
  • 3 星级
    47
  • 2 星级
    29
  • 1 星级
    15

Marvelous staff, friendly

By

2020 十一月 25

Superb service in trying times (COVID),, they make me feel at home, as a part of a family, their family.

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Exceptional staff

By

2020 十一月 18

club

I ended up staying at this location due to an emergency surgery my husband ending up having on our vacation. The staff here went above and beyond to make me feel safe and secure meeting my every need. By far one of the cleanest hotels I've seen. I ended up staying at a Holiday Inn Express on our way back to Florida because of the staff at this location.

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Great Place to Stay

By

2020 十一月 18

platinumelite

I would highly recommend staying at this Holiday Inn in Sylva. The staff was great.

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Comfortable and Convenient Stay

By

2020 十一月 16

A very pleasant stay. The breakfast choices were limited, but I can't really blame the hotel for that in these CoronaVirus times. I appreciate they're making the effort to make guests safe.

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Good pit stop

By

2020 十一月 11

This hotel was a great location to spend the night on a weekend driving trip with my friends. Staff was friendly and courteous. Had plenty of well lit parking but it is located beside an RV/Camper junkyard which had quite the rotten sewage smell while we were there. Besides that, the room was clean and comfortable. No problem with the beds or quality of sleep here. Bathroom was clean and had fantastic water pressure. I know the whole pandemic situation has affected things but the breakfast selection was very lacking. Some prepackaged cereal and things would have been nice. There was a pancake machine, a few fruit, granola bar, and one flavor of poptart. During my checkout, I never saw anyone at the counter so I dropped my key cards in the basket and left.
Pleasant stay overall and I liked the low traffic area that was still within reasonable distance to Smoky Mt National Park and Fontana/Deals Gap.

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great service

By

2020 十一月 11

platinumelite

we checked in and was greeted by a great staff and everything just went real smooth

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Much room for improvement

By

2020 十一月 08

platinumelite

When we checked in, staff were kind. However, there was no offer to upgrade to mountain views and we are platinum IHG members. The hotel had many vacancies and there's no way all the mountain view rooms were occupied. When we got in our room, we found a cockroach crawling on the wall which we had to kill as well as some spiders. We also got a room for my in laws and they also had to kill a cockroach. That was disturbing to walk into. We did not have even a full roll of toilet paper. We booked for 2 nights. We had to borrow the last of the toilet paper from the in laws. The breakfast was horrible. They had poor fruit selection (not even bananas), bruised fruit, pop tarts, granola bars, and black coffee with NO CREAMER. I asked for creamer first morning, they said they were out. Second morning, NO CREAMER. Also there was a container of loose coffee stir sticks which made no sense for everyone to dig their hands in there to grab one when your whole point of not offering hot breakfast is to limit hand contact and prevent the spread of germs. I shared all of these concerns with the staff and nothing was done except I was thanked for sharing my feedback. This was an extremely disappointing stay. Would NOT recommend as service was POOR.

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Clean But Not Comfortable

By

2020 十一月 03

The hotel is very convenient to Western Carolina University. Hotel was very clean. Bed was terrible. Mattress was hard as a brick. Breakfast choices were extremely limited. Nothing hot at all. No cinnamon rolls, one kind

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Comfortable inside, unsightly views outside

By

2020 十一月 02

platinumelite

Although we were not out front of the hotel for any length of time, this property is adjacent to some type of junk/storage business for all kinds of vehicles.
The property is somewhat isolated from convenient options for dining out. We drove back into downtown Sylva and found a nice place for dinner.

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Mountain View

By

2020 十月 30

club

Loved the king size bed, breakfast was easy and not busy. Missed the hot breakfast but I’m sure it will be back some day. Staff st front desk were very. Ice and we were happy to have our temperatures taken.

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Not very good

By

2020 十月 29

Rooms need to be cleaned better. When we drove up the hotel had bad curb appeal. Night and check in staff not friendly.

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Great property and staff!

By

2020 十月 29

This hotel is located in the beautiful mountains. It is a great property with a great local staff. They take Covid-19 safety precautions and the room was clean and comfortable.

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