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Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv

3411 Elvis Presley Boulevard , Memphis, Tennessee 38116

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement

Impression générale

4,4

en fonction de 1055 avis
86%
Recommander cet établissement

Ratings Breakdown

1055avis

  • 5 Étoiles
    732
  • 4 Étoiles
    147
  • 3 Étoiles
    60
  • 2 Étoiles
    65
  • 1 Étoiles
    51

PASSING THROUGH

By

novembre 29, 2021

THE ROOM SEEMED CLEAN APON ARRIVAL. THE CARPET WAS STAINED AND SEEMED OLD. WHEN I WENT TO MAKE THE COFFEE IN THE MORNING THE POD FROM A PAST GUEST WAS STILL IN THE COFFE MAKER. THE REASON THAT I ALWAYS STAY AT THIS HOLIDAY IN IS THE SECURE PARKING. IT IS FENCED IN AND YOU NEED A ROOM KEY TO ENTER. I ALWAYS STAY HERE WHEN PASSING THROUGH MEMPHIS.

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VERY thin walls but beautiful hotel

By

novembre 25, 2021

club

The elevator smelled bad, the a/c and heat didn’t exactly work correctly, the walls are VERY thin and the kitchen staff was a little picky and rude. REGARDLESS, the hotel is beautiful, rest of the staff was kind and I felt very safe and respected

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Filthy room

By

novembre 23, 2021

club

This is NOT my first time staying at a Holiday Inn Express hotel so I was very appalled with how filthy my room was. I just signed up for the points but after that stay, I don't think I ever want to stay at another Holiday Inn.
Oh and the mattress on the pull out bed was absolutely HORRIBLE

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terrible carpet

By

novembre 22, 2021

The carpeting in the room was old and dirty. It needs to be remodeled.

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Great stay!

By

novembre 21, 2021

club

We loved our stay. The staff was extremely friendly and made us feel very welcomed. The shuttle service to Graceland was a bonus and was great. We will definitely stay here again.

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Perfect

By

novembre 21, 2021

The hotel staff was amazing, kind and helpful. We stayed in 4 different hotels IHG holiday inns on our vacation this one though beds were perfect like a cloud. The staff makes you feel like family best stay I’ve had in a hotel

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It was fine

By

novembre 20, 2021

club

One minor issue which I thought staff could have handled better but overall a good stay

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Service

By

novembre 18, 2021

club

The staff on site were excellent and very attentive upon our arrival.
The elevator and hallways smelled badly.
The toilet tissue dispenser was not usable as was very far away.
We arrived late in the evening so I'm sure there had been ample time for the cleaning crew to have been through all the rooms.
The bed sheet was on top of the comforter and the pillow case was extremely wrinkled and just thrown at the end of the bed. Had it not been so late in the evening we would have opted to find another place to stay for the night. But we were just passing through and we're not familiar with the area.
We will not be staying at this establishment again and will consider finding other accommodations other than Holiday Inn Express. Unfortunately we have loved staying with Holiday Inn Express in the past and we have usually been very pleased with the accommodations.

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Clean and comfortable room

By

novembre 18, 2021

platinumelite

The staff was very friendly and knowledgeable. We had a clean comfortable room. The beds were comfortable and the bathroom was clean. The common areas were clean too. We will definitely be going back to stay again. I would recommend this hotel.
I booked it for the shuttle service to the airport but found out it only runs certain hours. Please be advised you will have to pay for a Lyft if it is not during the hours of operation. Other than that it was a great stay.

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Dishonest and dirty

By

novembre 18, 2021

First impression was prior to checking in, called early to insure adjoining rooms. No one answered the phone. I sent an email. No one responded. I called again and spoke to Joshua. He said they would make sure I had adjoining rooms and to call back later to confirm, which I did.

When we arrived the place smelled like sewage. I asked to confirm adjoining rooms and they gave me the room keys. The rooms were across the hall. I went back down to the desk and explained that I had a 4 year old and 6 month old and I could not be in two different places at one time so we needed adjoining rooms and also told them I called earlier to verify this. She told me my credit card was declined, that is why I couldn't have adjoining rooms. I told her that was impossible because I can get on line and clearly see no charge was declined and that is when she changed her story. Then she said it was because I booked through a 3rd party. I asked why didn't they tell me that on the phone and we could have gone somewhere else? She had no logical response. I looked online and there was no charge to cancel the reservation, so I did. I told her we would be forced to go somewhere else where I could be roomed with both grandchildren and she told me they would charge me anyway. I already cancelled the reservation at that point and was not going to argue with her so I left.

Sure enough, they charged my credit card which I am now disputing.

This was the worst hotel experience I've ever had, from beginning to end, and will never stay at a Holiday Inn Express again.

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Nice hotel

By

novembre 18, 2021

Staff was very friendly and attentive. A little stingy on the towels, but an overall nice stay.

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Terrible experience

By

novembre 17, 2021

club

My experience was terrible. Our room was never cleaned. I had a bad cold during my stay and really needed the one very small garbage can emptied and that never happened. Literally, garbage was on the bathroom floor. I asked 4X for my room to be cleaned. I was there for 4 days.

Additionally, our flight was at 7:00am on a Monday so I needed to be at the airport by 6:00am. I was informed that you would supply a Lyft. I called the night prior and they told me to call in the morning. Considering the cleaning response, I was quite concerned. And, I was not surprised by the outcome. I called 3X in the morning 4:30, 5:00 and 5:15am. No answer any of these times. I supplied my own transportation with Uber and made my flight, but was quite stressed.

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