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Holiday Inn Express & Suites St Louis Airport

10000 Natural Bridge Road , St. Louis, Missouri 63134

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,6

en fonction de 1453 avis
92%
Recommander cet établissement

Ratings Breakdown

1453avis

  • 5 Étoiles
    1086
  • 4 Étoiles
    220
  • 3 Étoiles
    69
  • 2 Étoiles
    45
  • 1 Étoiles
    33

Elevator not working

By

mai 12, 2022

I made 3 trips to and from the 4th floor to bring my things to my car and the A/C was not working either. I have stayed at this located at least 5 times this year. I was only offered 5000 reward points for my inconvenience

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Close to Airport

By

mai 06, 2022

Super convenient for parking and air travel. ..................
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Great service

By

mai 04, 2022

Great service and so clean. The staff at front desk were so very nice! Very appreciative for the service!

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Great Room and clean overall hotel environment. Housekeeping is excellent and the staff is very attentive. This was a great choice for a layover.

By

mai 03, 2022

Just an awesome overall experience with a great breakfast and a very attentive hotel staff. Housekeeping worked hard to ensure that the rooms are clean and well stocked with soap and shampoo and towels. Just a great experience.

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Underwhelmed

By

mai 02, 2022

Got in late on a Monday night and wanted to relax and watch some TV...TV didn't work. Local channels, the apps on the TV didn't work because there was no internet connection. Called front desk, she had no idea how to get it to work. I know they were installing new smart TV's but one would think you'd test it out to see it it actually worked before moving on to the next room. Overall, not the quality of other Holiday Inn Express hotels I've stayed in. Ice machine on my floor didn't work, had to go downstairs to get ice.

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Decent stay but a little over priced

By

avril 30, 2022

club

The hotel front desk staff was very nice. The breakfast was good as well. I liked that they had free parking and spots always available. Convenuebt location near the highway and airport. The room was ok. There were signs that the room could have been cleaned better. Random debris on the floor, hair on the shower walls and I found a pill in the shower door. I also asked that the room be cleaned while I was out and upon my return my room had not been touched by anyone. I had to go to the front desk to get clean linen and towels since the housekeeper never came.

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Only stay here if you have an early flight

By

avril 19, 2022

This was not my favorite Holiday Inn Express. It seems like this location may be experiencing understaffing issues. I checked in later in the evening and received a king suite. Upon entering the room just smelled funky- like it was partly from food of a previous guest and the bathroom. There was also a boxed TV on the floor. I called the front desk and they said that room must not have been ready, and they set me up in a new room. This room was a smaller king bed. The carpet had a ton of wear and stains and the sheets were also stained. it was so late and I was so tired, i just did my best to ignore the stain on the sheets. The room just felt worn down, old, and like it could never feel spotless. If that's not an issue for you, this location is extremely close to the airport rental car facilities and STL airport. It made my 6AM flight easier to get to.

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Airport Shuttle isn’t 24 hrs

By

avril 12, 2022

club

Very disappointed in the shuttle service and the customer service my husband and I received when inquiring about this service. We picked this hotel solely because of its close proximity to the airport and was under the impression that the shuttle service was 24 hrs. It took us to the airport at 5 am no problem. But when we landed and called for a shuttle at 4pm we were told, the service didn’t start until 5pm and we would have to wait. Who wants to do that after traveling all day?

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Quick Overnight

By

janvier 05, 2022

club

Uppon arrival the staff greeted me promptly. There was a funky smell even in my room. I asked for air freshener. After about an hour unpacking I turned on the t.v. but the volume would not work. Had to pack up an move room. While it seemed I was upgraded it seems that room also had a broken phone an a few drawers wouldn't work properly an room was missing microwave..at this point I just reported it an let it go.

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Stay Away

By

janvier 04, 2022

First I wasn't greeted at all by the front desk lady. She didn't seem to care that I was a paying customer, worried more about playing with a fellow worker there. She didn't recognize I was a Spire Elite member when I could have picked out any hotel in the chain. Oh, it gets better. She got me all checked in but to the wrong room, a room that wasn't even on that floor. Walked my 2 kids, and an infant to a room that wasn't on the floor, this goes back to the beginning when I was explaining she really wasn't concerned that I was a paying customer. Had to go back down to the front desk to get that taken care of. Once in the room, the comforter was dirty and the room wasn't vacuumed. I mean come on, were are in the worst pandemic ever and this hotel couldn't do a clean comforter. That is just crazy to me. Had to call down and get a new one. Overall expereince here was horrible but this is the reason why I have been staying away from IHG.

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great time

By

décembre 23, 2021

club

The few concerns we had were met and dealt with immediately. The room was comfortable, clean, well equipped and suited our needs. I was worried about airport noise but honestly, we had none whatsoever! I will definitely be back next time I'm in the area.

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Great value

By

décembre 18, 2021

Clean room, very quiet, convenient location. I would stay here again.

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