 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.4
93%
Recommend This Property
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Comfortable sleeping and staff were exceptional
ByDaddy Patty
17 November 2020
It was a great stay overall. We had very good reception from day one. It is worth mentioning that we first arrived at the Hotel by mistake. We were booked on another holiday inn Express. The staff were however so warm and very professional to such an extend we ended up canceling the original booking and the took up accommodation with yourselves.
Outstanding staff
BySharron
16 November 2020
We work away a lot and the holiday inn staff are usually great, this hotel was outstanding. Everyone was so helpful and friendly. In this really difficult time it’s reassuring to have such happy faces. Francesca (hope I caught the name correctly) deserves a special mention as she really went above and beyond to make sure we were happy and comfortable. Will definitely be back.
Bristol Stay
ByIan from Kent
13 November 2020
Wanted a room with a bath tub included as I am a spire member plus there is no upgrade at all for those members, plus the bonus points did not get added to my account for the double points scheme
Good value
ByMark
08 November 2020
Great staff,
Good size room
Clean
Comfy bed
Fresh linen.
Good clean shower.
Ticked all the boxes ...
COVID BREKKY !!!! NOT THE HOTELS FAULT....
Grab and go...
Good Stay
ByMaria R
04 November 2020
I’ve stayed in Bristol before but first time in Holiday Inn Express. I found the hotel clean and employees helpful. Our room was cleaned each day and free breakfast was great. I will definitely be back.
Safe and comfortable
Byadamwoking
31 October 2020
Hotel was very careful and had all safety measures in place. Breakfast was in-room on one day, but in lounge the other days. Bacon or sausage rolls, cereal, but restricted choice for obvious reason. Car park usually full in the evening but always found a space. Room was safe, clean, comfortable and well-provided for. Some public areas were not always cleaned (stairs not hoovered for 5 days). Excellent value for money. Easy walk to Filton station, trains to Bristol, Bath and beyond. Local retail parks and supermarkets within walking distance for dinner options and fetching supplies.
Hotel under lockdown
ByTimold
30 October 2020
The hotel is clean and the staff are very efficient
The only problem was that the restaurant did not have half the items on the menu so we had to go out to eat one night
The staff were very sorry but could not provide the items on the menu or expect them to be back tomorrow
Overall a great experience
ByMr Patel
30 October 2020
A good hotel to relax after a hard day at work and have a good night satay.
another excellent stay
ByJkBar1955
29 October 2020
Everything obviously still affected by Covid, but again hotel was clean and well organised. Room cleanliness excellent, staff helpful. Breakfast didn't feel crowded and everyone queued in an orderly fashion. Only minor moan was running out of veggie options for breakfast!
We will be back- convenient situation and easy access.
Uncomfortable sleep
ByGgsp
29 October 2020
Tried to tell the reception staff that the pillow and mattress was uncomfortable, they were very stuck up and didnt want to know. My 2 young children were poorly the nxt morning with runny noses and and shivering due to no heating working in our room, only the AC would come on. Was told someone would attend to have a look but nobody bothered to come.
Always have good sleep and service been using them for 4 years
ByRobert 138
29 October 2020
Have been using them for 4 years Always good service and a good sleep also very good showers we stayed in the new wing .this time
Clean room but that's as good as it got
ByKat23
28 October 2020
Nice easy check in, nice clean room but we had a disabled room which we didn't need or want, it was further away from where we thought we were staying, the shower was cold. They did give us another room to shower in which was 2 floors up but the door wouldn't close as it was coming off its hinges.
We were told that breakfast would be a grab bag with a choice of a sausage or bacon bap in. We were fine with that but they were cold and the bacon was tiny in the bun. Not pleasant at all.