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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1134 reviews
87%
Recommend This Property

Ratings Breakdown

1134reviews

  • 5 Stars
    577
  • 4 Stars
    365
  • 3 Stars
    93
  • 2 Stars
    61
  • 1 Stars
    38

I love this hotel

By

23 June 2017

I travel every week, and every time I travel to this area, I use this hotel. It's very clean.

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Hotel left me at the airport for an hour

By

22 June 2017

This hotel's staff left me at the airport for over an hour waiting for their shuttle service. I had to call 3 times to finally get a shuttle dispatched. The excuse was "shift change" but that doesn't explain the hour wait (it's 5 minutes away) and the multiple promises of a shuttle being enroute when it never was.

For a hotel that is situated close to the airport the shuttle is a major selling point. If you can't get this right there's no reason for me to pay extra to be close to the airport.

To top it off, the manager spoke to me the next morning and apologized and for what it's worth they promised me 5k points in compensation. However, it's been two weeks and no points have been posted.

I am not expecting them to ever be posted considering the quality of the staff working at this location. I will not be staying here again.

If you are flying in late and are hoping to have a quick ride to the hotel so you can get some sleep, book elsewhere.

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Remodel Experience

By

21 June 2017

Staff very likable, hotel hall way and room had a bad odor either from the old decor or remodel and the beds a little too firm for me....and rates are a bit high for having to deal with a hotel in the middle of a remodel.

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Comfortable and great location!

By

20 June 2017

club

Hotel is in a great location to many sights and attractions!

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Terrible

By

19 June 2017

club

Do not stay at this hotel, it is so depressing. The breakfast is the worst I have ever come across. The only saving grace was the bus driver who was great and really helpful in dropping me off at the car rental place the following morning.

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Great Staff

By

18 June 2017

club

The staff were pleasant and very helpful.
Hotel was overpriced for the standard it was. Outdated fittings and furniture. Proximity to airport and staff only positives.

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HI Express LAX

By

16 June 2017

club

First - the staff in this hotel were lovely. Very friendly, helpful and approachable.

The only problem I had with this hotel was the breakfast. The food itself was okay. The way it was served - not so much. Plastic cutlery, plastic plates, food wrapped in plastic, plastic cups. This amount of waste will be the reason I don't go back to this particular hotel.

On site food options nonexistent.

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breakfast

By

15 June 2017

club

We were initially told at check in that our booking did not include breakfast.Later another staff member informed us that breakfast was included.
The breakfast was more than adequate for our needs with cereal/yoghurt/scrambled eggs/sausage/toast /tea coffee etc.The menu availability was much better than others we obtained whilst on tour of east coast of USA.

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servicio excelente

By

13 June 2017

club

el hotel esta en remodelaciones por lo cual no es muy bonito, pero la atención del personal es sobresaliente.

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Great trip to/from Airport

By

10 June 2017

club

Arrived late at night and left early and the driver was very friendly and courteous.

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方便

By

09 June 2017

platinumelite

酒店是为了赶早班飞机的时候选择住的,酒店整体很不错,就是周边环境有点乱,流浪汉较多,对于第一次来的人会造成心理负担。有一点非常好,酒店旁边就是7-eleven。赞

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It was good, shuttle to airport worked well

By

09 June 2017

club

Had to pay way too much to stay here. But cause it had free parking, shuttle to airport, free breakfast, seemed like the choice to make. It was comfy and clean.

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