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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 368 reviews
94%
Recommend This Property

Ratings Breakdown

368reviews

  • 5 Stars
    288
  • 4 Stars
    60
  • 3 Stars
    11
  • 2 Stars
    4
  • 1 Stars
    5

CHECK OUT SOCIO GOLD

By

26 March 2017

Como socio gold tengo oportunidad de salir después de la hora establecida, y sin embargo estuvieron presionando para que saliera antes por medio de llamadas a mi habitación y tocando la puerta en varias ocasiones, esto es realmente molesto.

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Excelente lugar en ralacion costo beneficio

By

26 March 2017

club

Habitaciones básicas pero muy cómodas, los desayunos son a muy ricos y la atención del personal es muy buena

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As good as always!

By

25 March 2017

club

Had to travel to Merida to get out of Mexico due to snow storm in NY area. Booked last minute and as usual, all was perfect, which is why is the only place I stay here while in Merida!

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exelent staff

By

23 March 2017

platinumelite

amazing customer service and istalations, the people at the restairant and front desk were amazing. cesar and blanca.
and restaurante david.

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Desayuno caliente

By

22 March 2017

club

Las opciones de desayuno fueron buenas y calientes, sería bueno que aumentaran las opciones dulces como hot cakes o wafles.

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Excelente atención

By

19 March 2017

club

El personal es muy cortés y siempre atendió mis necesidades. Excelente ubicación, ampliamente recomendable

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Excelentes habitaciones y la atención al cliente de manera puntual

By

16 March 2017

club

El hotel está ubicado en un excelente lugar y sobretodo cerca de los pricipales centros de trabajo y negocios de la Ciudad.

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Excelente Servicio

By

15 March 2017

El hotel muy confortable, las personas de recepción muy amables, las de comedor no tanto pero tampoco son groseras.

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Getting Much better

By

15 March 2017

HIEX had a change of staff at the end of 2016 that caused a bit of hiccup in the regular service during training, but our recent stay things are getting back to the standard of excellent service.
*One of the interesting things for non Spanish speakers is that many of the movie channels have an option for English, not offered at any other hotel in town. Makes relaxing a little better.

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Excelente servicio

By

12 March 2017

club

Un lugar agradable y cómodo, con personal muy amable

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Habitacion comoda

By

07 March 2017

Para ser un hotel con denominación express te brinda excelente confort y un a atención de primera, me gusta la iluminación y distribución de la habitación. La ubicación es excelente.

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Very convenient

By

05 March 2017

club

Nice new hotel at a convenient location in North Merida.
Friendly staff, very good breakfast selections,and nice pool for the heat of the afternoon.
Good parking area in front and also would be a short walk to catch a city bus if necessary. The hotel provides a shuttle service which I did not use since I had a rental car.

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