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Holiday Inn Express & Suites Playa del Carmen

Avenida Constituyentes entre 10 y 15 nte. S/N Colonia Centro, Solidaridad, Playa del Carmen, Quintana Roo 77720

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 282 reviews
95%
Recommend This Property

Ratings Breakdown

282reviews

  • 5 Stars
    232
  • 4 Stars
    32
  • 3 Stars
    10
  • 2 Stars
    5
  • 1 Stars
    3

Good place

By

13 December 2019

club

It was a nice clean hotel with good breakfast choices, my only problem was that the bathroom fan didn’t work and I told someone from the staff but they didn’t fix it. Besides that everything was very good

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Great hotel

By

12 December 2019

platinumelite

Nice good location, close to shopping and night life

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Ideal para hotel de paso

By

11 December 2019

club

Queda muy bien ubicado en la ciudad con excelentes accesos, a la mejor zona de playa del carmen, habitación cómoda, amplia y la cama es enorme. El personal es parco pero hamable, el gimnasio poco dotado pero con una vista increíble y la alberca pequeña pero agradable, en general una buena opción.

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Secure Parking/Great Breakfast/Spacious room

By

10 December 2019

PRO:

Secure Parking Garage (for free); They do have an underground secured parking lot. You need to drive around the building to find the entrance or you can ask the front desk for direction. You will be able to to see it when you get there. Ring the bell and the door will be opened. It is a semi valet parking: you do drop the key and they will help you re-position the car since it is a quite packed parking lot.

The breakfast does have more assortment than normal HIE in the US. They have more hot food than just scrambled eggs and sausage,.

The room is very spacious. We have 3 adults and two kids in one of the 2 double room. They have a sofa bed that is more sturdy and firm than HIE in the US,

The WiFi is working well.

We primarily go to Xcaret Parks and therefore we did not explore the surround areas for food options. Driving to Xcaret is very smooth and easy,

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Ótimo custo-beneficio

By

10 December 2019

club

Quarto espaçoso e silencioso. Cama ótima. Localização excelente. Café da manhã excelente. Gostamos muito da opção de serviços de lava e seca. A piscina é bonita e tudo limpo. Academia boa. Poderia melhorar o atendimento telefônico.

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El trabajo disfrutando de comodidades

By

09 December 2019

club

Fue la primera vez que visite el hotel holiday inn express en playa del carmen, y me dejo un buena experiencia, tanto en comodidad y estancia, como en ubicación, la atención del personal es de primera.

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Staff is exceptionally kind and accommodating

By

09 December 2019

platinumelite

My only problem with checking in was the police came to clamp my car but the doorman was wonderful in letting me know and taking care of the car in the garage.
Vanessa was exceedingly kind and accommodating as was the front desk staff and helped me print a page I needed for a meeting and a late check-out. Your staff is truly Yucatecan amable. Thank you very much

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Buena experiencia

By

08 December 2019

club

Muy recomendable para la familia, las habbitaciones son muy amplias y comodas, la atencion fue de primera, te hacen sentir comodo

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Amazing service!

By

05 December 2019

The staff did an incredible job and went above and beyond to ensure that I felt at home. They were all the friendliest and welcoming staff I have ever met.

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Excelente, comodidad, calidad, precio

By

04 December 2019

club

Excelente hotel, muy limpio, comodo y a un precio excelente.

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Tres bon service

By

01 December 2019

Nous avons bien aime l,hotel et nous sommes rester 42 jours

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Great location and Price in Playa Del Carmen

By

01 December 2019

club

The staff was very pleasant and helpful, the price was a very good value, the room was large and the hotel had secure parking.

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