 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Very nice service
ByJsmity
22 June 2022
Wonderful service. Stayed for the 2 nights following my wedding and they were very easy to work with. We were given free parking and some free drinks. The hotel or service is not something that’s super unique or to be blown away by, but they did an ex lent job at providing an easy and welcoming stay at their hotel which is exactly what I wanted. Nothing was complicated and the service was very nice. They also had a great breakfast that accommodated for everyone that went. For overall prices of hotels and what I was looking at, the HIE is a great choice to not over paying and have a nice stay for whoever you are going!
great deal
Byoriabinski
21 June 2022
nice place for chilling and work travel. wery good atmosphere. reccomend it!
Poorly Managed/Maintained
ByJump78
13 June 2022
when you emailed asking to provide room preferences, early arrival and not near elevator were our preferences requested . our room was located near the elevator, and ice machine. We came straight from airport because of airsick child. Lady at front desk told us to check back after 11 and we were her top priority since our granddaughter got sick on the flight here. Waited on site for two hours for early check-in, at 11:30 same desk lady then told us she has no idea when a room would be ready. We left to meet relatives where granddaughter could rest. We came back at 4 pm (an hour after normal check-in time) and room still wasn't ready.
We rented suite for 5 people for 4 nights, yet only four bath towels provided, daily. Only four drinking cups, pull out sofa has no mattress pad, no pillow in closet for pullout bed either. Everyday we had to go get our fifth towel from front desk and asked every time to ask housekeeping to provide the fifth towel.
Delays waiting on elevator because one of them was out-of-order all four days.
Hot tub out-of-order three days
Went to use the washer and dryer that was on the check in info sheet and they were out of order all four days.
A/C. Has loud gurgling sound occasionally and they locked out the fan ON control so you can't keep temperature and white noise constant.
They gave us a late check out for 12:30, but housekeeping walked in the room at 11:07. We expected a better quality stay based on past IHG experiences. This place just has management issues.
Comfortable Bed and Good breakfast
ByAC2022
12 June 2022
The lobby seems bright, spacious, and clean. The beds are comfortable, and breakfast is good. However, the shower is weak, the TV won't turn off and only one elevator was working during our stay.
Mixed feeling about this hotel
Bybfhu
05 June 2022
I have mixed feeling about this hotel. The room was clean. And the breakfast service was good. But 1 out of the 2 elevators were out of service completely during our 5-night stay at this hotel. This made it so painful to wait for the elevator in this 5-story hotel. Everyone who waited for the elevator was unhappy with this. The laundry room was also out-of-service. So we could not do our laundry in the hotel.
Thin walls and floor
ByMikeFromMN
01 June 2022
Walls and floors are thin in this hotel. We could hear the screaming children in the adjacent rooms and the floor below, and the room above us was populated by people who walked on their heels and sounded like a herd of elephants.
Very poor AT&T cell reception in the room and the lobby.
ByFromArizona
31 May 2022
Bad cell reception. The breakfast had enough choices.
Would not stay again.
ByNonplussed34
30 May 2022
Expected better for San Diego. Bed was hard as a rock, water drained slowly in sink, elevators take 15 minutes (and card doesn't work for the stairs), the internet sucks, and parking costs $20 per night but the spaces are extremely limited and narrow. You have to let the passenger out and then park, it's that bad. The icing on the cake was being put in an adjoining room, and it sounded as if the people next to us were sitting in OUR room. We could hear their entire conversation and they weren't being loud at all. There's absolutely no insulation between the walls. We wanted to be intimate but ended up just waiting until we got home. Never again.
Good location
ByJack Olero
26 May 2022
They are located in one of best place in San Diego. Hotel is almost near to everything you would love to visit in one day. It is easy to find because of closeness to freeway I5. Good restaurants are 5 minutes drive from the hotel.
I will never stay at this hotel again
Byfindlaw
23 May 2022
The website booking said I had free parking but the hotel refused to honor it. This is a classic bait and switch. The bathroom sink took 5 minutes to drain. The hotel staff was unresponsive when we complained. The food at breakfast tasted rubbery. I will not stay her again
Very nice hotel and friendly staff!
ByKaitlynS
23 May 2022
Thank you for a great stay we came on a business trip and the hotel is as very clean food was great and had nice amenities!
Great location, clean rooms and good breakfast
ByEdwin63
17 May 2022
The hotel location is great. Very close to old town and other tourist sites.