![]() Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
![]() 91%
Recommend This Property
Overall Experience 4.4
91%
Recommend This Property
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No es lo que era antes
ByLuis
24 November 2020
La alberca no abria la puerta con la llave y me dijeron que no habia nadie de Mantenimiento para arreglar... :(
La alfombra de mi cuarto esta MUY SUCIA!!!
El desayuno ya no es lo que debe de ser.... una bolsa con 1 yogurth pequno, 1 ceral pequeno y 1/5 de leche para nada es lo que espero yo al desayunar...
Clean and quiet
ByAle_82
11 November 2020
We loved staying at the Holiday Inn Express. The room was very clean and the staff was nice. The room was in the first floor and despite the fact that it was next to the parking lot, it was very quiet. We would definitely stay again.
Is Room Cleaning by Request Only?
ByChuymex21
07 November 2020
So we stayed 5 days in this hotel and, out of those, the room was only cleaned once and only after we requested it. Same goes for new towels and toiletries. Plus, on our last morning there and even though check out was not until 1100, the cleaning staff came by at 0900 asking if we were leaving and if they could start cleaning. We were clearly not fully packed and ready so we told them no. Kind of late to try to be proactive on the cleaning department.
Also, the day we checked in, there was a cleaning lady in our room by herself but with no cleaning materials or anything besides her cell phone in hand. She said she heard us trying to get in and that she was just finishing some cleaning...but there was no cleaning materials anywhere...no cart out on the hallway nor any cleaning materials In her hands and she was not wearing any gloves either...very weird.
Not clean
ByCagiggles
04 November 2020
We stayed in the suite that had a couch pull out bed, and wow was it nasty and dirty they did not clean that room. once we pull out sheet from the bed it was dirt. i cant believe they would do this especially with Covid-19. and the room smell was just eww. whom ever said they clean that room did not clean it.
GOOD STAY
ByGustavo
03 November 2020
I was at the hotel for one night and waiting for a person arriving the next morning in the Xpress Crossing from the Tijuana airport. Everything was perfect considering the pandemia.
Above and beyond experience
ByBusiness lady traveling
25 October 2020
This hotel is really taking precautions with the covid 19 guidelines to keep all guests safe, I really like that they posted a sign to let everyone know to wear your mask at all times or service would be refused. Also the hotel was kept up so clean they also provide hand sanitizer all over the place to keep your hand sanitized.
Great hotel
ByLyssa
21 October 2020
Amazing , will stay again. The room was so clean! Everything was so comfortable. The hotel was great.
Great stay great staff
ByPatti
19 October 2020
Highly recommend this Holiday Inn Express. The rooms are very clean and comfortable, great black out shades. The staff goes out of their way to see that I was safe and comfortable. Anytime I come to this area I stay here.
Clean And Affordable
ByPro Major
18 October 2020
Enjoyed my trip. Breakfast was ok. Rooms were really clean
Great Customer Service
ByKariFlips
16 October 2020
I was staying at the Otay Mesa location and wanted to have a co-worker come and eat dinner and watch the football game in my room with me. There was no guest parking and to park your car at the hotel there is a daily fee. The front desk clerk was so kind and allowed for my friend to park his car and stay for a few hours without having to pay anything or fear that his car would be towed.
Good service and stay
ByAlBNen
08 October 2020
This was a very lovely place to stay and I would recommend it to anyone.
Fully relaxed
ByMayestrorosas
07 October 2020
Although true hotel was somewhat out of sight, the location was central to different dining experiences and points of interest. The room was very clean and comfortable. I highly recommend this place! We will for sure be staying here in the future.