 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Close to the border
ByHarzulu
14 May 2022
Very poor customer service, breakfast is very poor, rooms smell weird, tv channels availability are very poor, keys do not work properly, not room service unless us requested, coffee was good, not abailability of bread variety.
Clean , Comfortable
ByGilberto62
09 May 2022
Gloria was great when checking us in. Great customer service, happy to assist us. Rooms were great clean and fresh! Room smelled clean! Bathroom was great, beds were so comfortable got a great night's rest!
Bed comfortably was ok
ByRayLee176
09 May 2022
I like the room bit I didn't love it. The breakfast could have had more non pork meat choices and the check in was a bit of a hassle
Not up to IHG Standards
ByRick
09 May 2022
Price value, cleanliness, comfort and food was not up to IHG standards.
comfortable bed and quiet room
ByMikey
09 May 2022
we slept great. unfortunately there was no hot water in the shower in the morning. Staff was great. check-in was easy and quick. hotel was close to the airport.
Old looking but the rooms are nice and big
ByScar5750
06 May 2022
I liked the stay the food is very basic, the one thing I did not like was that the bathroom, the toilet seems that it had not been cleaned with a brush deep enough as you can see the filth around the bottom waterflow.
Ok stay
ByTerry661
06 May 2022
Room was clean and neat. TV was mostly in Spanish. The elevator was out had to take stairs to the second floor. Breakfast was burnt sausage and the eggs where burnt. Staff where friendly.
First hotel since COVID
ByToras50
04 May 2022
The overall experience was a good and pleasant one. This was not the best Holiday Inn Express that I’ve stayed in but it was adequate provided the low price and geographic location. The staff was very friendly as the staffs at holiday inn express usually are. This hotel did not have a couple of amenities that previous stays at other Holiday Inn Express locations have provided. Good value for the buck but I rate this a four-star instead of the usual five stars that I rate at previous Holiday Inn Express stays.
Poor customer service, unprofessional managers and poor cleaning procedures for the facility
ByRangerprato
28 April 2022
I have visited several Holiday Inn hotels in the last 2 years and this particular one has displayed the lowest experience of all. Poor customer service, rude/unprofessional manager on shift, questioning the reason of my visit, dirty room and garbage left in my room. Very disappointed of the whole experience.
needs work
Byt2cfree
28 April 2022
Room had 2 bath & 1 face towels (no wash cloths),
TV had no cable news channels (CNN,CNBC,MSNBC or Fox News).
Breakfast: only hot item was scrambled eggs (no meat items), cold cereal, sweet rolls, milk and coffee, no yogurt.
Not the best
ByKaren
12 April 2022
This experience was not the best one that we have had with holiday inn. Unfortunately the location was not great for my my personal liking. It's an industrial area which in my opinion is not great for a family setting. When we arrived to our room it smelled really bad like wet old clothes. The bathroom was dirty and the sheets looked like they had not been changed. It was bad, but I went down to the front desk and the lady quickly searched for another room to move us to. The second room was cleaner and did not smell but the toilet was clogged and we had to use a plunger every time we flushed the toilet which was no fun. Also the sheets that were given to us for the extra sofa bed had stains on it.
Demasiado sucio
ByJOSE.A.
25 March 2022
Lo único bueno del hotel es la cercanía con el CBX y el cruce con Tijuana. La habitación estaba muy sucia, y olía mal. Las almohadas y ropa de cama estaban sucias e incompletas. Las amenities incompletas, e incluso había un jabón abierto usado en la regadera. El piso del baño pegajoso. La alfombra del cuarto muy sucia y manchada.