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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 1590 reviews
94%
Recommend This Property

Ratings Breakdown

1590reviews

  • 5 Stars
    873
  • 4 Stars
    565
  • 3 Stars
    99
  • 2 Stars
    26
  • 1 Stars
    27

We are family

By

09 December 2019

Greeetings!

My family and I had an excellent stay at Holiday Inn Orchard Road.

Thank you for taking good care of us. We value the unique personal service of your staff.

Worth mentioning are Mam Michelle, Mam Kiyo, Sir Amir and you Mam Tida. All of you are very accommodating and always service with a smile.

I would like to commend the waitresses attending to our breakfast. They are all very efficient and courteous.

Annually we are at Singapore during Black Friday and Cyber Monday. Last year we stayed at Holiday Inn Orchard City Center.

We will definitely stay with you next year where we treated family.

May God bless you more and Very Merry Christmas to you and your family!!!

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Value for Money

By

06 December 2019

club

I traveled with a group and somehow we stayed in different hotels. I was very happy with my choice of hotel. My main consideration was really to book in an IHG Hotel because I am already part of their program. Though there are a lot of brands to choose the real reason why I chose Holiday Inn Express is because of my past experience. I enjoyed my stay then; it was with hope that I would also have a nice experience in this new property I booked in.

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Great place to stay

By

06 December 2019

platinumelite

Excellent hotel and great staff. I will stay there next time again. The centre of Orchard is around the corner and the huge brand new Apple store is next door.

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Simple, practical yet convenience

By

04 December 2019

club

Recommended for short stay for leisure. Location is perfect , just next to all best sides of orchard road, but not noisy. Room is small but all inside is practically convenience. Not for long stay, not for more than 2 persons in a room

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It is like your second home at Singapore

By

04 December 2019

club

The rates are reasonable. Room quality (including comfortable beddings) is great.
Location - near all malls, hospitals, tram. Convenient.
Staff members are courteous. Helpful.
Food is good.

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comfortable

By

04 December 2019

club

Very good choice of location with good access to subway trains

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Great first time experience!

By

28 November 2019

club

I love this place and fully recommend it! Room is clean, price is excellent compared to others and location in the area, excellent and friendly staff. Will book here again next time I come to Singapore.

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clean and friendly.

By

28 November 2019

Best location. friendly and helpful staff in all departments. Very clean environment both lobby and rooms.

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nice hotel

By

27 November 2019

club

i would recommend holiday inn express for those who is looking for a budget hotel but not sacrificing having comfortable stay.

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Guest experience was underwhelming

By

27 November 2019

club

Booked 2 rooms for a staycation to celebrate a birthday. Was told that rooms will be ready for check-in at 2pm the day before, but when we were there around 2:30pm to check-in, we were told that one of the rooms was not ready because the guest before us paid for late check-out.

By no means was it my fault that the room was not ready, but it speaks volume that we were actually told that by the front desk staff. It made me feel like I am not a valued guest although I also paid for the room. It was such a horrible experience and we had to cancel our lunch plans all because the room was not ready. It reflects poor planning and rooms management on the hotel part.

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Good

By

26 November 2019

platinumelite

good, stay comfortable, the mattress material is a bit soft

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good location

By

26 November 2019

very good location, close to MRT, orchard road. Breakfast was almost the same everyday, a little disappointed in variety, but usual for most hotels. Staff is excellent from front desk, security, housekeeping, and breakfast staff. All very attentive

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