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Holiday Inn Express & Suites Malone

3351 State Route 11 , Malone, New York 12953

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98%
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Pengalaman Secara Keseluruhan

4,8

berdasarkan 1021 ulasan
98%
Rekomendasikan Properti Ini

Ratings Breakdown

1021ulasan

  • 5 Bintang
    855
  • 4 Bintang
    137
  • 3 Bintang
    15
  • 2 Bintang
    10
  • 1 Bintang
    4

Comfortable bed, bad front desk service by night staff

By

Januari 05, 2021

club

This time around - some of our stay has left a bad taste in my mouth:
a) You leave a card on the desk in the room claiming "clean means clean" and that is your promise, and that you are "committed to high levels of cleanliness". That was not fully met as there were dead flies lying around on the window sill. Since COVID started, I would expect cleaners to be even more thorough. I have pictures to prove.

b) Pool rules - Only 2 families MAX, with a MAX of 10 persons are allowed at the pool area at any given time. First night we were there, LeAnn (sp?) who worked the night shift, turned us away because there was already a family at the pool, and advised to try again the next day and for us to reserve our 1 hour slot. This we understood as you trying to take measures to keeping people safe. Next day - we reserved our slot for 9:00PM. Upon returning to the hotel from TItus, my husband called LeAnn and advised we will be down shortly. To which she responded that she had already let another family (family of 3) in to the pool area. He questioned why she would have made that decision when the night before she told us we needed to make a reservation for a time slot. We had 2 families, total of 8, which would put us at a capacity of 11 persons. Granted it's 1 person over the max but we were told that you guys would not be mixing families together. LeAnn didn't have a good enough response, got defensive and started to retaliate. Her threatened response was "I can do whatever I want, I will close the pool down now if I want to". To which my husband responded, "I'm confused. You applied the rules, we are just trying to follow. But yet you're not following the rules. Close the pool, I don't care but you can't tell guests one thing one day, and another the next". Leann needs to further her education in customer service. And guess what? We had to share the pool - which was something this hotel was trying to avoid.

c) Pool needs to be cleaned regularly, and chlorinated. At one point, it smelled like a fish tank by the hot tub... plus the tub was greenish.

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Great rooms

By

Desember 22, 2020

Thanks for the stay, clean rooms, reasonable prices

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Reliable Clean Well ran Hotel

By

Desember 13, 2020

Covid risks taken seriously and the crew upkeeps the rooms dramatically clean... Coffee roast is too mild for my taste ( Columbian bean preference )... restrictions only allow for grab and go style breakfast.... You will wake refreshed tho. Goodnight of sleep every time !

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Wonderful stay

By

Desember 07, 2020

club

From the hospitality to the room, wonderful! staff is great, hotel is great

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comfotable Environment

By

November 23, 2020

club

The woman who checked my in was proficient and welcoming

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Good but wouldn’t come back.

By

November 20, 2020

club

Hotel was fine, staff was okay, not at deck often. The fan in the bathroom was obnoxiously loud and auto came on with the light. Overall okay stay, wouldn’t come back if I didn’t have to.

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Very Vanilla Hotel

By

November 16, 2020

club

Hotel was clean and quiet. The staff were scarce and the guest services person seemed less than enthusiastic about being there. Not a bad experience but there is nothing about this hotel that would et it apart from the average hotel.

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Great Hotel, Clean

By

November 12, 2020

club

This is a very nice location, clean rooms and great pool area. Amanda at the reception desk was very welcoming and professional.

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Excellent stay very relaxing

By

November 03, 2020

A very good time. Room was very good and the staff was friendly and very helpful.

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The Best

By

Oktober 30, 2020

In Malone it doesn't get better than this! Service is always friendly, rooms are always clean and stocked. Coffee is good and the view from the back is nice.

Most nice days you can count on a great sunset!

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visit

By

Oktober 21, 2020

My only problem was i arrived at 7pm and the sign by the street was not on yet so I past by the driveway and had to turn around in traffic to go back

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The staff at this hotel are amazing.

By

Oktober 13, 2020

The staff makes all the difference. They showed such compassion for my handicapped mother and for that I cannot thank them enough. We have stayed at this hotel one weekend every year for the last few years and the service is always amazing.

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