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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
94%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1745 お客様レビュー
94%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1745お客様レビュー

  • 5 スター
    1130
  • 4 スター
    452
  • 3 スター
    81
  • 2 スター
    53
  • 1 スター
    29

Clean hotel with friendly staff

By

12月 04, 2021

Can not fault this hotel, rooms were very clean, value for money was very good and staff are happy to help with everything. The breakfast was good.

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Airport stop off

By

12月 02, 2021

club

Was perfect location and cheap to stay before our flight

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Great Service

By

11月 26, 2021

club

Very happy with my one night stay at The Holiday Inn Express, Luton Airport.
Staff friendly and polite
Room clean with a very comfortable bed
Dining room - clean with pleasant staff and the breakfast choice good

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Overnight stay for morning flight

By

11月 24, 2021

This hotel is perfect for an overnight stay before a early morning flight. Simply check in , sleep then get up and take a short stroll to the airport.

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Visiting family

By

11月 17, 2021

platinumelite

Very nice place, but rather pricey for one night. Would expect that though as it is London rates.
Great introductory stay as my daughter hasn't yet been on a plane.
Shall be back sometime.

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Good relaxing nights stay

By

11月 13, 2021

As a Gold member it took a while to get the room I had requested, which wasnt a good start. Once that was sorted, all was well.

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Perfect for the airport

By

11月 13, 2021

club

Very clean comfortable rooms.
The staff are pleasant and helpful.
Ideal for the airport.
Good free internet connection

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One of the best nights sleep in a hotel

By

11月 07, 2021

club

One of the best nights sleeps in a hotel ive had in years. Room clean tidy bed confortable hightly recoment a stay

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Graham Staffordshire

By

11月 02, 2021

Stayed at this hotel many times before Covid and it is excellent value for money.

Hotel totally Covid compliant, Staff very help. Rooms clean and free breakfast is very good.

Overall very good, with only compliant being that internet was continually going down.

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hotel stay for business

By

4月 26, 2021

Good staff and very helpful. Room and bed was comfortable. I could open window and air room which is not always the case in some hotels,this is important as with covid restriction meaning you have to eat in your room you can air the food smell away.

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A top quality IHG Hotel

By

4月 21, 2021

platinumelite

A quality stay here as always.

I can highly recommend this hotel.

Customer service is excellent here, a good effort is made on breakfast against the backdrop of the Pandemic.
Would recommend anyone to stay here.

A special mention for Josh/Jake who checked me in and helped on my decision making on the evening meal-nice to see young lads pleasant/ motivated & smiling doing their job.
Makes a change from some of the Hotels on arrival you are greeted with I don't want to be here!

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Impersonal service, bland rooms, food as a doggie takeaway

By

4月 21, 2021

club

I arrived late at midnight and the staff member who greeted me was was personable and efficient. However, air conditioning in the room could not be adjusted, so it was both cold (19.5C) and noisy throughout the night. Standby lights from the TV glared red and it was impossible to switch the TV off, as the plug was concealed. The room was very clean though.

The following morning had breakfast in a cardboard box to take away. By 9 15 there was no more juice etc.

Finally, the staff were as impersonal as they could possibly be and gave the impression that they were preoccupied with their own issues and talking to each other, not serving guests. Felt like I was disturbing them asking to make me a coffee.

The girl who gave directions to the shuttle bus could not do so clearly, had to be prompted as if I should have known myself. The instructions turned to be half correct.
In general, terribly impersonal service, even for a chain hotel, no smiles and issues in the room made for a very poor stay. P.S. i travel a lot, even in the last 2 yrs.


In general, terrible impersonal service, small rooms and

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