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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
89%
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整體經驗

4.4

根據 800 評論
89%
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Ratings Breakdown

800評論

  • 5 星級
    504
  • 4 星級
    182
  • 3 星級
    51
  • 2 星級
    38
  • 1 星級
    25

Nice room, great staff.

By

8月 05, 2020

The room and staff were great but I don't understand why all the comforts were off limits. The breakfast take out bags were not at all satisfying.

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Not very happy

By

7月 28, 2020

To start off with seems like the room was not vacuumed and the bathroom was not as clean as usually is then when I was leaving I had finished my job in the area a day early and the gentleman that checked me out which he said he was the general manager charged me a cancel penalty for checking out a day early for the full rate . Which was very upsetting due to I have been a priority member since 2000 and have stayed at holiday Inn all over the world and have never had this and have left early from this same hotel and never been charged for leaving early. The excuse he said was they held the room for me for that many days so I had to pay for it. The hotel was not sold out and has not been since all this pandemic I have called the customer relations on this hotel and very upset and waiting for a call back. I will have reservations on booking here again and suggest other customer should be carful when booking here I have never seen anything in any of the holiday inn disclaimers or penalty that say anything about checking out early and being charged.

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Does not honor room reservation

By

7月 28, 2020

club

Reserved a suite with pullout sofa. In the reservation stated we had six people. Was given a regular room instead and was told that all the suites were gone even though hardly anyone was at the hotel.

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Disappointed

By

7月 14, 2020

I have always relied on HIE to supply me with a home away from home. Not the case. Clerk was not friendly. Chair was ripped. Kids and their parents yelling in the hallway (I realize hotel has limited control over this, but added to disappointment)I had boasted to my room quest prior to arrival how wonderful HIE is. I was so embarrassed.
Not my typical experiences. Also, no breakfast but pool was packed with people.

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Travel during COVID

By

6月 26, 2020

club

Great hotel! Friendly staff. Comfortable rooms! With COVID, breakfast was a pickup in bags. We didn’t care for the breakfast because of that reason. I fully believe it would have been a great breakfast had the restrictions not been in place.

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Garbage Cans not cleaned

By

6月 19, 2020

The hotel was quiet and the bed was awesome but when I got to my room the garbage can had not been emptied from the person before me. In the times that we live in I would have thought that extra care would have been taken to ensure that the rooms were cleaned and wiped down between stays. When I checked out I mentioned it and the individual who checked me out just shrugged their shoulders as if oh well.

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Vaca

By

6月 16, 2020

platinumelite

Great time. Great place I travel down there for work multiple times a year. We went on vacation this time. Had a wonderful time. Great place to stay.

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IHG - Blue Ash OH

By

6月 09, 2020

I had a two queen bed with pull out sofa. The sofa bed was extremely uncomfortable for my son to sleep on. Overall, the room seemed very dated and although the bathroom was clean the tub was like an apricot color so it was difficult to determine if the tub was clean or not. We only stayed one night but that is all that our trip required.

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Normal Visit

By

4月 26, 2020

The experience was uneventful with great customer service. I nice environment while traveling.

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Blue Ash Encounter

By

3月 10, 2020

Great room , great location, great staff. Will stay again and highly recommend.

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Awesome experience

By

3月 01, 2020

club

Everything looks fantastic! The staff at the facility and the breakfast was absolutely amazing!

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Friendly Staff

By

2月 26, 2020

Staff was friendly, breakfast was fresh, beds were comfortable.

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