I always stay here when I come up here for business. It's always clean and the staff are always friendly. It's also conveniently close to where I need to go and I plan on staying here everytime I come. Would definitely recommend to anyone looking for a place to stay in this area.
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Excellent service, good breakfast
ByJayAre
2021 十二月 14
The breakfast was great, the customer service was great as well. Super helpful, polite and friendly.
One room the bed might not have been made, or made very hastily and the conditioner bottle was empty but other than that excellent experience.
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Disappointing stay
ByDisappointed
2021 十二月 09
Having been a loyal HIE member for years, this was the WORST stay I’ve experienced at a HIE. Poor customer service. Electrical outage for approximately 2 hours with staff ignoring guests (but visiting and laughing together) and not giving any kind of update of what was happening or how it was being corrected.
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Holiday in Blue ash ohio
ByWayne618
2021 十二月 08
Staff is very helpful to an extent. Rooms are very clean.
Not enough handicapped accessible bathrooms. Guests are noisy.
Wouldn't stay here again.
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Never again
ByCsteph212
2021 十二月 05
Mold on bathroom ceiling, looks like they were in the process of fixing it. Curtain were all wrinkled. Smell when entering the room. No USB outlets. Microwave and fridge stand falling apart.
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Great location.
Bygore92
2021 十二月 01
Staff was were friendly. My sons enjoyed the pool greatly.
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Comfortable bed and good service
ByMonica
2021 十一月 30
Room was nice and clean! Easy to check in and staff was nice! Breakfast could’ve started earlier than 6:30am but it was ok! It would be nice for people who have to leave earlier! Still a great experience though!
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I would not stay here
BySarah
2021 十一月 22
The staff was nice. Brandy and her team were nice to deal with however, I had 2 terrible nights with hardly any sleep. My room the first night was right next to a truck distribution company that has trucks coming in through the night...so super loud....I felt that I was riding in the trucks with them. Then the staff was nice enough to move me to another room.....however that room had a heating unit in it that ever time it cycles on is so loud it would wake anyone up in that room that is trying to sleep. It needs a whole new unit. Again, the staff was great!!!!! I am not a light sleeper.....this just was not acceptable to get a good night sleep.
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Great spot to stay
ByJason007
2021 十一月 14
If your planning your next personal or business stay in Cincinnati. I would recommend staying on the outskirts in Blue Ash. Comfortable beds, adequate space to relax or do work from your room. The only downfall I found was the elliptical needs to be updated.
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Clean room
BySlick
2021 十一月 14
Facility was clean and quiet. Room was well stocked with towels. Bathtub drain was in need of being unclogged. Bed and sheets were clean.
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Good location / poor service / poor condition
ByCindy123
2021 十一月 11
Upon on our arrival the desk staff could not locate our reservation, after putting in our confirmation number several times she finally said she had it, but under a different rate. I showed her my printed reservation with the correct rate. Our room heater unit did not work. She said the hotel was over booked so we could not change rooms. We had no heat and it was 30 degrees outside. Pillow cases and bedding were totally wrinkled, not sure if they were cleaned. Mold on ceiling in the bathroom. Breakfast food was next to nothing, tables dirty, floor very dirty, sticky and full of food particles. Hotel stank like weed. Throw up was on the floor in the hallway. Hotel staff / housekeeping was all standing / sitting in the breakfast area looking at their phones instead of working. Staff was not doing their jobs..
Will not stay there again or recommend it.
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Definitely wouldn't stay here again
Byav15
2021 十一月 09
Although this hotel had relatively good reviews, we found our stay disappointing. The hotel was dirty (the elevator smelled and was full of mud and leaves and the carpets were very stained). There were barely any breakfast options. One staff member told us we should have come earlier for more selection (we arrived about 7:45 - breakfast started at 6:30), and the empty containers were full of crumbs. Pros: It's in a good location, and our room was relatively clean (although the furniture and mirrors were smudgy). Overall, I'm grateful we only stayed here for one night.
Clean and Great Staff
ByHunterF10
2021 十二月 18
I always stay here when I come up here for business. It's always clean and the staff are always friendly. It's also conveniently close to where I need to go and I plan on staying here everytime I come. Would definitely recommend to anyone looking for a place to stay in this area.
Excellent service, good breakfast
ByJayAre
2021 十二月 14
The breakfast was great, the customer service was great as well. Super helpful, polite and friendly.
One room the bed might not have been made, or made very hastily and the conditioner bottle was empty but other than that excellent experience.
Disappointing stay
ByDisappointed
2021 十二月 09
Having been a loyal HIE member for years, this was the WORST stay I’ve experienced at a HIE. Poor customer service. Electrical outage for approximately 2 hours with staff ignoring guests (but visiting and laughing together) and not giving any kind of update of what was happening or how it was being corrected.
Holiday in Blue ash ohio
ByWayne618
2021 十二月 08
Staff is very helpful to an extent. Rooms are very clean.
Not enough handicapped accessible bathrooms. Guests are noisy.
Wouldn't stay here again.
Never again
ByCsteph212
2021 十二月 05
Mold on bathroom ceiling, looks like they were in the process of fixing it. Curtain were all wrinkled. Smell when entering the room. No USB outlets. Microwave and fridge stand falling apart.
Great location.
Bygore92
2021 十二月 01
Staff was were friendly. My sons enjoyed the pool greatly.
Comfortable bed and good service
ByMonica
2021 十一月 30
Room was nice and clean! Easy to check in and staff was nice! Breakfast could’ve started earlier than 6:30am but it was ok! It would be nice for people who have to leave earlier! Still a great experience though!
I would not stay here
BySarah
2021 十一月 22
The staff was nice. Brandy and her team were nice to deal with however, I had 2 terrible nights with hardly any sleep. My room the first night was right next to a truck distribution company that has trucks coming in through the night...so super loud....I felt that I was riding in the trucks with them. Then the staff was nice enough to move me to another room.....however that room had a heating unit in it that ever time it cycles on is so loud it would wake anyone up in that room that is trying to sleep. It needs a whole new unit. Again, the staff was great!!!!! I am not a light sleeper.....this just was not acceptable to get a good night sleep.
Great spot to stay
ByJason007
2021 十一月 14
If your planning your next personal or business stay in Cincinnati. I would recommend staying on the outskirts in Blue Ash. Comfortable beds, adequate space to relax or do work from your room. The only downfall I found was the elliptical needs to be updated.
Clean room
BySlick
2021 十一月 14
Facility was clean and quiet. Room was well stocked with towels. Bathtub drain was in need of being unclogged. Bed and sheets were clean.
Good location / poor service / poor condition
ByCindy123
2021 十一月 11
Upon on our arrival the desk staff could not locate our reservation, after putting in our confirmation number several times she finally said she had it, but under a different rate. I showed her my printed reservation with the correct rate. Our room heater unit did not work. She said the hotel was over booked so we could not change rooms. We had no heat and it was 30 degrees outside. Pillow cases and bedding were totally wrinkled, not sure if they were cleaned. Mold on ceiling in the bathroom. Breakfast food was next to nothing, tables dirty, floor very dirty, sticky and full of food particles. Hotel stank like weed. Throw up was on the floor in the hallway. Hotel staff / housekeeping was all standing / sitting in the breakfast area looking at their phones instead of working. Staff was not doing their jobs..
Will not stay there again or recommend it.
Definitely wouldn't stay here again
Byav15
2021 十一月 09
Although this hotel had relatively good reviews, we found our stay disappointing. The hotel was dirty (the elevator smelled and was full of mud and leaves and the carpets were very stained). There were barely any breakfast options. One staff member told us we should have come earlier for more selection (we arrived about 7:45 - breakfast started at 6:30), and the empty containers were full of crumbs. Pros: It's in a good location, and our room was relatively clean (although the furniture and mirrors were smudgy). Overall, I'm grateful we only stayed here for one night.