Kim greeted me at 6:00 pm as I walked in and I gave her my name, I had a reservation and full profile. I was not greeted as a rewards member. I was not thanked for being a Diamond member. I was not thanked for also being an Ambassador member. I was not asked about welcome points or offered a water or snack.
I was given a second floor room, I promptly asked for my preference of a top floor room and without even trying to accommodate my request, Kim told me that she could not change my room. She dismissed me without even pointing the way to the elevator. There was nobody else waiting in the lobby, she didn't seem too busy to try to accommodate my request for a top floor or to acknowledge my rewards status.
Internet logon page would not load on any browser or any device. I could not log in. I stay at IHG every week, I know how to log in the page is down. No internet for me.
The room was clean and satisfactory. There is no sleep timer on the TV. It would be nice to have a sleep timer. Hotel bill was slipped under the door in the morning, I like that.
Perhaps the new IHG Rewards structure is different than it used to be. So sad.
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Great staff!!
BySteelworker65
3月 09, 2022
I was only staying one night and checked out. While in the parking lot, I made some calls and realized I needed to stay another night. The desk staff was so helpful and even turned me back around into my original room. All hours, the staff was friendly, asked continually about how my stay was and took my feedback with a smile. I needed a copy of my bill when I got home and the staffer was very quick to call back and email it for me. The room was clean and the bed very comfortable. Thank you for making my business stay enjoyable and comfortable.
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pottsville, PA
ByJennifer
12月 17, 2021
Friendly staff, CLEAN and decorations for the holidays were a PLUS!
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Not great
ByBrian
12月 16, 2021
This hotel has some things to figure out. No service (towels, or any room updates). Temperature does not work, Hallways and rooms both 80 degrees and unbearable for sleeping.
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Buffet breakfast service
ByMelba
12月 15, 2021
The breakfast bar was not restocked timely. There was 15 minute when the hot food bar was out of 2 or more items. The hot bar attendant was less than pleasant when we attempted to ask her about refilling the hot bar.
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Good stay
ByShawn27
12月 14, 2021
Quiet, clean, comfortable stay! Rooms were really nice and appeared fairly new
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Would come again
Bykymb25
12月 13, 2021
Just wished the person putting breakfast together had a mask on.
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Nice Stay
BySCDave
12月 06, 2021
Clean, comfortably appointed rooms. Staff was friendly and knowledgeable. Good breakfast choices. Nice location, convenient to HWY 422.
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Customer service
ByAmbe
12月 04, 2021
The hotel was very clean ,the staffs helped me very well .u love the customer service
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Mixed reviews
ByMaggie
11月 30, 2021
Room was visibly dusty but bed and bath were clean and bed was very comfortable.
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A great place to stay near Pottstown, Royersford or Collegeville
ByLisa
11月 29, 2021
This hotel rooms were clean. We worked out in the fitness center. The staff was friendly. Check-in was easy.
Overall a good experience.
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Who needs anything more?
ByKate
11月 28, 2021
1. Larger than usual room
2. Very comfortable bed
3. Comfortable, practical, useful furnishings
4. Convenient outlets for all elec devices
5. Little details about the bathroom showed the designers really thought about guest’s needs and comfort: for example, you could turn on and regulate the shower without getting wet! Hot abd cold were clearly labeled. Shower curtain was weighted with magnets and their was a very strong “grab” bar. Additionally, permanent soap, etc., dispensers were attached to the end of the shower so one didn’t have to reach through the running shower for access .
Not The Best
ByNextgenScott
5月 15, 2022
Kim greeted me at 6:00 pm as I walked in and I gave her my name, I had a reservation and full profile. I was not greeted as a rewards member. I was not thanked for being a Diamond member. I was not thanked for also being an Ambassador member. I was not asked about welcome points or offered a water or snack.
I was given a second floor room, I promptly asked for my preference of a top floor room and without even trying to accommodate my request, Kim told me that she could not change my room. She dismissed me without even pointing the way to the elevator. There was nobody else waiting in the lobby, she didn't seem too busy to try to accommodate my request for a top floor or to acknowledge my rewards status.
Internet logon page would not load on any browser or any device. I could not log in. I stay at IHG every week, I know how to log in the page is down. No internet for me.
The room was clean and satisfactory.
There is no sleep timer on the TV. It would be nice to have a sleep timer. Hotel bill was slipped under the door in the morning, I like that.
Perhaps the new IHG Rewards structure is different than it used to be. So sad.
Great staff!!
BySteelworker65
3月 09, 2022
I was only staying one night and checked out. While in the parking lot, I made some calls and realized I needed to stay another night. The desk staff was so helpful and even turned me back around into my original room. All hours, the staff was friendly, asked continually about how my stay was and took my feedback with a smile. I needed a copy of my bill when I got home and the staffer was very quick to call back and email it for me. The room was clean and the bed very comfortable. Thank you for making my business stay enjoyable and comfortable.
pottsville, PA
ByJennifer
12月 17, 2021
Friendly staff, CLEAN and decorations for the holidays were a PLUS!
Not great
ByBrian
12月 16, 2021
This hotel has some things to figure out. No service (towels, or any room updates). Temperature does not work, Hallways and rooms both 80 degrees and unbearable for sleeping.
Buffet breakfast service
ByMelba
12月 15, 2021
The breakfast bar was not restocked timely. There was 15 minute when the hot food bar was out of 2 or more items. The hot bar attendant was less than pleasant when we attempted to ask her about refilling the hot bar.
Good stay
ByShawn27
12月 14, 2021
Quiet, clean, comfortable stay! Rooms were really nice and appeared fairly new
Would come again
Bykymb25
12月 13, 2021
Just wished the person putting breakfast together had a mask on.
Nice Stay
BySCDave
12月 06, 2021
Clean, comfortably appointed rooms. Staff was friendly and knowledgeable. Good breakfast choices. Nice location, convenient to HWY 422.
Customer service
ByAmbe
12月 04, 2021
The hotel was very clean ,the staffs helped me very well .u love the customer service
Mixed reviews
ByMaggie
11月 30, 2021
Room was visibly dusty but bed and bath were clean and bed was very comfortable.
A great place to stay near Pottstown, Royersford or Collegeville
ByLisa
11月 29, 2021
This hotel rooms were clean. We worked out in the fitness center. The staff was friendly. Check-in was easy.
Overall a good experience.
Who needs anything more?
ByKate
11月 28, 2021
1. Larger than usual room
2. Very comfortable bed
3. Comfortable, practical, useful furnishings
4. Convenient outlets for all elec devices
5. Little details about the bathroom showed the designers really thought about guest’s needs and comfort: for example, you could turn on and regulate the shower without getting wet! Hot abd cold were clearly labeled. Shower curtain was weighted with magnets and their was a very strong “grab” bar. Additionally, permanent soap, etc., dispensers were attached to the end of the shower so one didn’t have to reach through the running shower for access .