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Holiday Inn Express & Suites Mesquite

21850 I-635 , Mesquite, Texas 75149

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
76%
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整體經驗

4

根據 992 評論
76%
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Ratings Breakdown

992評論

  • 5 星級
    532
  • 4 星級
    197
  • 3 星級
    80
  • 2 星級
    84
  • 1 星級
    99

Exemplary Service!

By

26 June 2022

First of all, I have traveled for business frequently during my work career. I want to mention the young lady who worked at the check in desk. I believe her name is "Luz". When she realized they had overbooked my reservation for the last night of our stay, she immediately told us about it. She then worked tirelessly to find a solution, even calling me a couple of times during the week to give me an update on her progress. In the end, she was able to keep us in the same room for the last night of our planned visit to Mesquite, and we didn't have to scramble to find another place to stay for just one night. Luz deserves an extra pat on the back for her efforts. If all hotel clerks worked as hard as she does to make the travel experience better, travel in general would be much more enjoyable.
As I told the manager on the last day of our stay, you need need to give Luz a pay raise!!
Thanks,
Steve G

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Great staffing. Comfortable beds. Breakfast and inside pool. Ver quiet

By

18 June 2022

I enjoyed my stay the entire time. Staffing very nice everytime I walked through. The location was quiet. Breakfast had different choices of juice. I really like the set and cleanliness of the hotel. Friendly environment

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Great service

By

08 June 2022

We were traveling for business and had to both extend out stay and have a late check out. The staff was more than accommodating and helpful with this. My traveling companion had already checked out of their room when we found out that we were going to have to stay several days more. The staff did not bat an eye, they just made it happen when they needed to check back in.

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Professional staff poor construction of building

By

17 May 2022

Staff was friendly but the construction of the building was poor. Being next to the highway it was very loud. The bathroom was very small to the point the door had to be scaped across the toilet to open. Shower handles were loose making the water pressure low. If you can get past that then it was okay.

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Three days stay

By

13 May 2022

club

We were at this site for 3 days.
When we came in, we were greeted graciously and politely by Reem Abu Saleh. She explained when & where the breakfast was, offered us a drink when we came in and overall professional. She is a good asset to your hotel.
Lots of electrical outlets for phones and electronics of all kinds. This surprised me by how up to date the room was.
The only thing that was not good was the street traffic noise. That made it difficult to sleep. I know there is nothing they can do with that.

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Conveniently Located

By

03 May 2022

I arrived. I was promptly greeted. The receptionist gave me my room key, told me where and what time breakfast was. She also showed me to elevator. I went to my room and it was nice and clean. A sanitized card was on the night stand the bathroom was clean with toiletries.

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GREAT AND RIGHT ON TIME!!

By

03 May 2022

I REQUESTED A DOUBLE QUEEN WITH EXTRA SPACE FOR MY DAUGHTERS 11TH BIRTHDAY SLEEPOVER. THE EXTRA SPACE WAS AMAZING, I WAS ABLE TO DECORATE THE SPACE TO MY LIKING AND THE GIRLS ENDED UP SLEEPING IN THE PULLOUT BED IN THE EXTRA SPACE INSTEAD OF THE QUEEN BEDS.... OVERALL THEY HAD AN AMAZING TIME!!!

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Bad odor and dirty room.

By

03 May 2022

When I checked in the hotel had a bad odor. When I got up to my room I noticed the the flooring was coming up in spots and the carpet was stained. The tv in my room was so old that the picture was pixilated. I went down to the pool and there where around twelve 16 year old's jumping off the handicap accessible chair using it as a diving board and roughhousing. So I left because I could not enjoy my time there. Later that night I realized these same teenagers were staying on my floor all in ONE ROOM. I gathered, from the balloons and decorations, they were celebrating a birthday. They celebrated until about 2:00 am, IN THE HALLWAY. I would not stay here again.

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Excellent

By

13 April 2022

Excellent service as always from check in through check out!

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Clean and comfortable

By

29 March 2022

club

The room was very comfortable and clean. We enjoyed the breakfast buffet choices. My kids enjoyed the interior pool.

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Outstanding staff at this location!

By

27 March 2022

platinumelite

Both of the young ladies working the night we were here are FANTASTIC!! Can't say enough nice things to say about them in how helpful they were with everything.
Only ONE problem and that was in the bathroom. The toilet is so close to the door that when you close it, the seat drags across the edge of the door. Someone was a tad off on measurements in this room.
We will be back, this is a nice location.

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Great hotel

By

26 January 2022

Staff very friendly and pool was relaxing breakfast was very good room was very clean

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