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Holiday Inn Express Warwick - Stratford-upon-Avon

Stratford Road Warwickshire, Warwick, CV34 6TW

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
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整體經驗

4.3

根據 2076 評論
90%
推薦此物業

Ratings Breakdown

2076評論

  • 5 星級
    1151
  • 4 星級
    639
  • 3 星級
    144
  • 2 星級
    81
  • 1 星級
    61

A VAST IMPROVEMENT

By

4月 23, 2022

My stay here last year was not satisfactory. The staff in the restaurant were below par and treated guests as a necessary nuisance, half the menu was unavailable, but there was no hint at check-in that there was a problem with supplies in the restaurant. In brief, it was my worse stay at any Holiday Inn, my hostel of choice. This time was completely different. There was a handwritten note of welcome upon arrival. I was impressed and let the management know that I was, It was good to see so many families with children - a great location. Also good to see that here constructive criticism is heeded.

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Excellent stay

By

4月 20, 2022

club

We really enjoyed our stay.friendly staff comfortable room and quiet

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Great stop over point

By

4月 06, 2022

club

Really convenient location just off the M40 and yet only a couple of miles into Warwick with a good selection of restaurants and bars.

Parking was easy and right outside the hotel. The room was up to the usual Holiday Inn standard and included a good selection of breakfast food which was included in the room rate

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Small bed and rude check in staff member

By

3月 07, 2022

club

We arrived at the hotel for a weekend in Warwick.

Upon arrive we were checked in and was not advised about the need to book a time for breakfast. Upon overhearing the couple next to us being told we went back and queried this and then was told that we were just about to be told this (as we were heading to our room this clearly was not the case).

The room itself was basic but fine. Clean and tidy, although the bed was the smallest double I've ever stayed in. Had a poor nights sleep.

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Not the best customer experience

By

12月 22, 2021

club

We have stayed at this hotel many times and recommended to friend but this time was not good. On arrival our daughter went ahead to check in. The reception was off and told her we were too many for the room and would have to pay an additional £79. We had stayed numerous times in a family room no problems. She replied it would be cheaper to book another room. So she checked with her manager then agreed that would be £75. At this point me and my husband arrive and the manager had checked our booking for the room that had the correct amount of people booked. The young girl instead of offering an apology said in a loud voice how did you book for that price. ( we’d booked direct with IHG) We stood their totally embarrassed. Then she said she would allow the booking like it was some big gesture and would the second floor be ok. So so upset and disappointed with the welcome we received. The room was as expected and we slept well. Breakfast was excellent as always.

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Visit to see great grand children

By

12月 17, 2021

Have stayed at this hotel a few times it is only a couple miles from the home of one of grandson plus our two great grand children.

We had a good value booking ( We used our points ) to allow us to see the children before Christmas.

The hotel is in an ideal position for Warwick , Strafford on Avon, Leamington Spar etc.

Will be back again soon.

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Good Location for Christmas Markets

By

12月 16, 2021

club

Good Location for Christmas Markets and for eating out. Problem with Hot water in upper 2nd floor rooms -told the maintenance would sort it-stayed two nights.
Room okay and comfortable for the hotel

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2 Night visit to Stratford Christmas market

By

12月 15, 2021

club

This place isn’t the best Express we have stayed in. It needs a TLC all round. The breakfast cook/chef is in need of training on sausage cooking.

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Must Try Harder

By

12月 15, 2021

Car parking difficult due to new McDonald's. Only half spaces available now.
Breakfast is crowded and the food is poor quality.
Only pizza available at dinner time.

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Pleasant and relaxing stay

By

12月 15, 2021

club

Stayed at the Holiday Inn Express Stratford many times, but not for a couple of years, so was really pleased standards were the same and was not disappointed. Our only concern was McDonalds in the car park, but to be fair, we didn’t hear any noise from there day or night. We’d recommended here to others in our party and was worried it had changed over the years. They also enjoyed their stay and have said they would return to stay in the future. The staff were polite and helpful, hotel and rooms are kept clean and comfortable. Definitely stay in the future, great location for visiting Warwick and Stratford upon Avon.

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Shambles!!

By

12月 13, 2021

club

Arrived at 11am, booked car in, told receptionist we would be out all day. Arrived at 7pm to book in for 2 x twin rooms, booked months ago. No twin rooms available, would we share a double? NO. They then found 1 twin room. We dragged our luggage etc to this room, not made up! Back to reception. Meanwhile the 2 people booked for the other room still had no room. After being ignored we were eventually offered a complimentary drink each. This was a good job as we had to wait until 8.25pm before we were allocated a room! Numerous people complaining about various issues!! The staff were unable to cope. It was a nightmare not the relaxing time we expected after a long day out!!

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Clean and quiet

By

12月 12, 2021

club

We used this hotel as it was near to the NEC and on route home. It was great for our purpose.
The hotel reception was helpful.
Plenty of choice for breakfast.
Hotel bar looked good, although we did not use it.
It was quiet despite closeness to motorway.
Very close to Warwick.

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