Holiday Inn Express Baltimore-Bwi Airport West

I'm so glad you enjoyed your stay with us and our amenities, despite the rough feeling towels! I'll be sure to double check with our housekeeping team to make sure all bathroom accessories are up to par. Thank you for your generous rating and for staying with us!

Dear Steven8w3g, As unfortunate as it was that you were forced to layover in Baltimore, we are so thrilled it was our hotel you chose to stay in. We thank you for your review and hope to see you in the future when you actually choose to visit the area!

Dear GripDog, Your review mirrors many that show how hard we work to provide you with great amenities, a clean environment and great staff to help you during your stay. We appreciate the 5 star review and hope that you come back to visit us soon!

Dear Clarence0221, I'm so sorry that the shuttle service was not up to your standards. We try our best to accommodate all of our guests using the shuttle in a timely fashion. At times, the shuttle can get very busy between the many different areas we drive our guests to. Again I do apologize for your shuttle experience and if given the chance, hope to make up for this in the future.

Dear GratefulGuest2016, We too are grateful. Grateful that you could spend your unexpected layover, with us. Our airport can be very busy and we get the craziest weather, so it is fortunate that we were able to be here for you during such a stressful situation. We hope that if you find yourself in our area on purpose, that you choose us to stay with in the future. Thank you for your generous rating!

Dear Bigpoppa12, We are ecstatic that you enjoyed your stay with us! We are also thankful and appreciative of the fact that you consider our hotel's location perfect! With the largest outlet mall and first Maryland Casino just down the street, our close proximity to both the inner harbor and D.C., it's hard to argue against that sentiment! We thank you so much for your high marks and hope to have you back to visit soon!

Dear Crab Donkey, We thank you for staying with us and viewing our property as a good one. We try to make all of our guests happy, and smoking guests appreciate that we have a place outside the hotel that they can smoke since inside the property, we are completely non-smoking. We apologize if the location of the smoking area outside offended you and hope that it doesn't deter you from coming back to stay with us again. Thank you for your review.

We here at the Holiday Inn Express BWi are so thrilled to know that we played a positive part in making your vacation a great one. A lot of us wish we could've joined you on your trip! But seriously we are so happy that you were so pleased with us and hope to see you return on your next visit. Thank you for choosing us.

Dear 21cindy, We are so thrilled that you would recommend our hotel and services to others. Your stay with us was very much appreciated and we would love to have you back again to stay. Our park and fly options are the best and our guest love the convenience! Thanks for your generous review rating!

Dear Linda557, All of us here at the hotel enjoy our jobs. We love to serve our guests and provide them with the best in service and accommodations. I'm so glad that you found our staff so pleasant and helpful. That's what we want our guests to experience whether for a short stay like yours, or a longer one. I hope that you will be able to visit us again in the future.

Dear Sbh00, We are always happy to see you when you come to our hotel. We always want you to feel like this is your home away from home. Your loyalty is more than appreciated and we will always continue to provide you with our best service. Thank you for your review and for always choosing our hotel for your accommodation needs.

Dear Lenanj, We are so thrilled to hear that you and your family enjoyed your stay here with us at the hotel. Whether at our beautiful pool or in the room, our property is made so that our guests can have a great time here. Thanks again for the generous 5 star review.