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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 793 reviews
93%
Recommend This Property

Ratings Breakdown

793reviews

  • 5 Stars
    544
  • 4 Stars
    157
  • 3 Stars
    47
  • 2 Stars
    22
  • 1 Stars
    23

Friendly staff and good service

By

20 April 2017

Your check in - out service was excellent. We came in around 7PM and the night staff was really on top of their job. My only complaint was the heating and air system that continued to run throughout the night in room 409. I believe you need to update your system. Breakfast was fine and the staff was excellent in handling our request. When traveling with children, you need all the savings you can acquire. Overall if wasn't a bad stay. I did observe a young lady who seen to work magic with people checking in. It was after 10:30PM and she was working the desk by herself, on person needed a room and you were overbooked, one needed a ride, one needed additional supplies, others came to check in and she never lost her smile,. I think her name was .Jacqueline. She truly deserve a raise.

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NOT THE GREATEST HI EXPRESS

By

18 April 2017

platinumelite

I HAVE STAYED AT MANY HI EXPRESS LOCATIONS THAT ARE FAR BETTER THEN THIS HOTEL.

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Great stay

By

15 April 2017

All expected and delivered. Friendly staff, clean rooms and great sleep. Would recommend.

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check in / check out

By

14 April 2017

When we checked in the lady told me that we needed to be at the airport 2 hours before our flight at 6:30 am.
Well we got there and they were not even open until 5:00am. We had to sit inside the terminal with our luggage because we couldn't even check in. Nothing was open couldn't even buy a drink.
When we checked in the lady said the bill would be split in 3rd's for us when we checked out but that was not done. We did it on our own.

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Comfortable bed

By

13 April 2017

platinumelite

I enjoy Holiday inn express unfortunately, they were remodeling which was a bit overwhelming otherwise, the bed was comfy, service was good and shuttle was excellent.

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Great stay

By

11 April 2017

club

Comfortanle bed and quiet environment, clean rooms and hallways and good costumer service

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Cook

By

10 April 2017

club

Outstanding staff and over accommodations. Front desk went above and beyond to ensure our satisfaction.

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Nice room

By

08 April 2017

My fiancé accompanied me on this overnight short business. She immediately comments on the cleanliness of the room. We'd just come back from a island vacation and the "competitors " rooms had a stale order and cramped room by comparison!

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Extended stay

By

06 April 2017

club

The staff was great and the room was mostly fine. Had problems with the air conditioner at times. The hotel was under construction but that normally didn't cause any issues.

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Unpleasant odor

By

06 April 2017

platinumelite

I persuaded my coworker to book make reservations at an IHG hotel. The wanted to stay at another brand of hotels but I raved about how wonderful IHG was, mainly because I was trying to rack up rooms before the accelerate deal expired. We were greeted at the door by construction in the lobby. That was bearable. What was unbearable was the stench in the rooms. We all smelled the slight scent of passed gas in each room. I was so embarrassed because I had talked so highly of the IHG brand. My friends decided to endure the stench if we agreed that we would check out super early in the morning. The front desk provided excellent customer service but the facility left us wishing we had booked another hotel.

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Review of hotel

By

04 April 2017

club

I enjoy holiday Inn express, the staff was nice and friendly. Room was very clean..I love the pillows I received an awesome night rests.

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Nice place to stay

By

04 April 2017

platinumelite

very convenience to airport and very nice stay, we had hardly wait for our shuttle service at airport., after arriving to hotel our room key was ready to go. We really enjoy our stay.

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