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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
81%
Recomendar este hotel

Valoración general

4.1

en base a 337 opiniones
81%
Recomendar este hotel

Ratings Breakdown

337opiniones

  • 5 Estrellas
    174
  • 4 Estrellas
    85
  • 3 Estrellas
    36
  • 2 Estrellas
    23
  • 1 Estrellas
    19

A great airport hotel

By

November 15, 2016

club

My second stay, and I plan to return. Staff is wonderful, breakfast good, internet good, clean rooms and public areas. Reasonable price, especially when parking is needed. A nice area, with several restaurants in walking distance.
My only disappointment has concerned the airport shuttle, which was much too long a wait both times. I have been assured better results next time when I bring a group, and I am keeping my fingers crossed.

Publicado porHotelStaff
November 16, 2016
Dear Senior Senora, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and the amenities our property offers. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to improve out shuttle service wait time will continue so that we assure your group doesn't wait much. Please call us in advance if you prefer to let us know how many arrivals. Thank you again, and we look forward to seeing you on your next trip to Miami. Best Regards, Kenneth Cardona General Manager
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Good service hard work

By

November 10, 2016

The staff did a great work, but the conditions of the hotel in general needs upgrade. Paint alone will not do it.

Publicado porHotelStaff
November 10, 2016
Dear PFBCDDL, Thank you for your honest feedback, we are really pleased the staff met your expectations. We are working hard to improve the building however internally at the moment with renovation. We look forward to welcoming you again in the future Kindest regards, Kenneth Cardona General Manager
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ubicacion y servicios excelente

By

November 01, 2016

club

La ubicacion cerca de todos los lugares de interes en Miami, la conectividad cerca de las autopistas, las habitaciones amplias y confortables y el trato amable y cordial del personal, lo hacen un excelente hotel tanto sea para negocios y/o vacaciones. Lo recomiendo ampliamente.

Publicado porHotelStaff
November 02, 2016
Estimado lilybomboncito, Muchas gracias por su tiempo y dejarnos saber sobre su experiencia en el hotel, queremos decirle que esto ayuda mucho a que la lealdad de IHG crezca y de buenos reviews acerca de sus experiencia y den una sentido y percepción de lo que uno vive en su viaje. le agradecemos nuevamente por su honestidad y esperemos poderlo ver de nuevo por estos rumbos. Saludos, Kenneth Cardona Gerente General
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estadia

By

October 27, 2016

una estadia muy comoda en un lindo hotel y buen desayuno y la cama es la mejor y una habitacion muy linda y grande

Publicado porHotelStaff
October 31, 2016
maurock, Gracias por elegir nuestro hotel y por compartir sus comentarios sobre su estadia. Esperamos verte nuevamente en un futuro cercano. Saludos, Kenneth Cardona Gerente General
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Great service

By

October 24, 2016

club

Guest service was great. The bed was very comfortable and the breakfast was good. Front desk

Publicado porHotelStaff
October 25, 2016
Hello Vasquez Thank you for your comments from our staff. We are glad you enjoyed your stay with us. Our number one goal is to always make you experience the best. Our team will be happy to hear your positive comments. We look forward to you staying at our hotel in your next Miami visit. Thank you for your loyalty.
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Stay at HIE Doral Airport

By

October 24, 2016

Didn't sleep very well due to jetlag. Beds are fine.

Publicado porHotelStaff
October 25, 2016
Hello We are sorry to hear about your long flight. We hope your stay with us was great which we appreciate your comments on the beds being comfortable. We hope you choose to stay at our hotel during your next Miami visit.
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Excelente la atencion de todo el personal

By

October 23, 2016

club

Estadia de primera .Relacion precio servicio muy buena

Publicado porHotelStaff
October 25, 2016
Hola Fleikers Muchas gracias por sus comentarios. El equipo siempre hace lo mejor posible y comentarios asi es lo que lo hace acar mejor. Gracias de equipo de nosotros y los esperamos en su proxima visita a Miami.
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LA PISCINA CERRADA

By

October 15, 2016

LA PISCINA DEL HOTEL DURANTE TODA MI ESTADIA ESTUVO CERRADA .
ASI MISMO UN POCO COLAPSADO AL DESAYUNO POR MUCHA CANTIDAD DE PERSONAS QUE SE ENCONTRABAN ALOJADOS EN DICHO HOTEL.

Publicado porHotelStaff
October 18, 2016
Dr. Guillermo, Lamentamos mucho que no pudo disfrutar de nuestra piscina durante su estadia. Este mes hemos tenido la piscina cerrada por la renovacion. Esperamos que ya todo terminara el fin de mes. Disculpa nuevamente y te brindamos otra oportunidad para visitarnos. Saludos, Kenneth Cardona
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Bom custo benefício e próximo ao aeroporto

By

October 07, 2016

club

Fiquei uma noite assim que cheguei de viagem por um preço justo. No meu retorno eu iria ficar mais uma noite, mas a diária tinha subido 60% do valor (apenas 12 dias depois), o que me fez escolher outro hotel.
No geral o valor pago pela primeira diária foi bem justo para os serviços oferecidos.

Publicado porHotelStaff
October 10, 2016
Obrigado por seus comentários e por ser um Recompensas IHG membros. Nossa equipe sempre tentar ir acima e além para tornar a sua experiência no nosso hotel um grande. Estamos ansiosos para você voltar na sua próxima visita Miami, quando o nosso hotel completou a sua renovação.
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Horrible

By

October 05, 2016

This was my worst hotel stay ever i was contemplating on checking out and staying at another hotel even though they were remodeling the hotel it still wasnt up to par now the housekeeping supervisor katy or kathy i believe thats her name she was wonderful but every thing else was horrible i have a special needs daughter and she couldn't get comfortable in the room

Publicado porHotelStaff
October 06, 2016
Dear Nene2320, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We would love to obtain additional detail regarding your stay. We hope to hear from you soon and be of further assistance. Sincerely, Kenneth Cardona General Manager
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Not my usual experience

By

September 30, 2016

My complaints are only with the room itself.

The AC was not working well. Had it down to 66 degrees and the room still felt warm and humid.

The bed was not comfortable and would make really loud noises when sitting or moving around. The noise woke me up a few times when I would move in my sleep.

The water did not drain well in the shower/tub.

Publicado porHotelStaff
October 05, 2016
Dear Michael9872345, I thank you for taking the time to relate your experiences regarding your recent visit to our hotel, Holiday Inn Express Miami Airport -Doral area. I apologize for the malfunctioning air conditioner after our maintenance man thought he had repaired it. Although it would be an inconvenience to move rooms, our MOD would have taken the appropriate actions to make this right for you.I hope you consider the problem in your original room isolated, and give us another try on a future visit to Miami. Kind Regards, Kenneth Cardona General Manager
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Excellent as Usual

By

September 29, 2016

I have stayed at this hotel on numerous occasions for leisure and I use the hotel regularly. The hotel has undergone numerous renovations to the rooms as well as recent upgrade and renovation to the front hotel lobby and reception.

The staff are genuinely concerned about customer satisfaction and are working to deliver the service levels that the IHG chain is renowned for. While the hotel is close to downtown doral and the parking is difficult (narrowed spaces) the staff trys to make up for that in its service.

Overall I have found it to be one of my favorites when travelling to Doral.

Publicado porHotelStaff
October 05, 2016
Dear Jgonzalo413, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Miami Doral. Best Regards, Kenneth Cardona General Manager
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