Rated 4.7 out of 5 by 187
Rated 5.0 out of 5.0 by Aaron2016 Nice hotel
The hotel is nice and clean. Had no issues during the 1 night me and my family stayed here. Good value and would recommend for anyone staying in the area.
June 29, 2016
Rated 5.0 out of 5.0 by ansnnero Great stay
The staff was very nice and welcoming. They give us a very nice accessible room.
June 27, 2016
Rated 5.0 out of 5.0 by Perky traveler frequent guest
This Holiday Inn Express is conveniently located to restaurants and shopping.The hotel is very nice and clean. The staff is wonderful! If you're traveling for work be sure to ask if they have a corporate discount for your company.
June 21, 2016
Rated 5.0 out of 5.0 by dk2256 Everything is perfect
The place is very clean, staffing is very nice, breakfast is very good and the overall stay was very comforting
June 3, 2016
Rated 5.0 out of 5.0 by tmarti02 Great place to stay
I stayed there on business trip. The front desk staff was very friendly. The room accommodations were excellent. I wish the A/C would have been able to keep the room as cool as I like it which is cooler than most. I would highly recommend this hotel.
June 2, 2016
Rated 3.0 out of 5.0 by Living on the road 2016 Staff is friendly but amenities are lacking care
This property is in a good location and new and clean. In general the desk staff is friendly and welcoming. The Amenities however are disappointing. The workout room is lacking free weights and a bench that I have come to expect for HIE properties. As it turned out it did not matter as the air conditioning in the workout room was not working for the entire 2 weeks of my stay. This is Texas...it was over 85 degrees in the workout room. I reported the issue and inquired about the status numerous times and was told they were waiting on a part. It was the same room AC unit as in the guest rooms so that seemed an unlikely reason but none the less it did not get repaired. I expressed my disappointment and was told the manager would contact me which did not happen.
I am a loyal IHG Spire member and one of the main reasons is the availability and consistency of the workout amenities. This should be taken as a higher priority for this property.
May 31, 2016
Rated 5.0 out of 5.0 by nhs1976 super stay
very pleasant experience was had by all...clean rooms with plenty of towels.....
May 11, 2016
Rated 5.0 out of 5.0 by Nee' Nee' Check in clerk very helpful and accomodating
Great place to stay in Port Arthur. This was our second stay at this hotel. When checking in the clerk, Leslie, was so accomodating to get my elderly mother into a handicapped accessible room AND on the first floor. Leslie was so sweet and kind.
May 10, 2016