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Holiday Inn Express & Suites Port Arthur Central-Mall Area

3115 Central Mall Drive , Port Arthur, Texas 77642

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 484 reviews
94%
Recommend This Property

Ratings Breakdown

484reviews

  • 5 Stars
    349
  • 4 Stars
    88
  • 3 Stars
    24
  • 2 Stars
    12
  • 1 Stars
    11

Home Away From Home !

By

October 30, 2019

I have stayed at this location many times and like it very much. The staff is very friendly and helpful. And it looks great after the remodel.

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Bate and switch

By

October 29, 2019

club

I’ll reserve one room. At the last minute was given the option of a different room. Even though I made my reservation over a month before.

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Carl Henry stay

By

October 29, 2019

My wife and I enjoyed staying at this hotel very much the hotel was remodeled and looks very nice. My wife was very pleased with the service, room and food. I would recommend this hotel to my friends and relatives for sure. Thank you for a great stay at this wonderful hotel.

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Holiday Inn Express

By

October 26, 2019

club

Nicest hotel in the area and I've stayed at several of them. It was very clean and neat.

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Bad Service

By

October 17, 2019

club

I stayed here for a family event and got items stolen by the housekeeper. Do not leave any valuable or materials because they go through your luggage. Very disappointed in having my shoes, makeup, etc stolen from them.

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Business trip

By

October 11, 2019

club

Spacious, clean room. Bathroom was clean had basic amenities if needed. Bed very comfortable with a variety of pillows. Staff is there to help you with a fantastic attitude.

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Awesome service

By

October 07, 2019

I enjoy my stay here it’s a great place to relax and get some rest

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Enjoyable and easy to get along with people

By

October 05, 2019

I just enjoy the area and the hotel rooms and people are a plus

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Good

By

October 02, 2019

club

I usually don't have any issues at this hotel but this time there were a few that I'm sure with a little care can be remedied

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Always a nice stay

By

October 01, 2019

Newly renovated, there was a slight paint smell upon initial entry but it was faint and not noticeable after being in the room for a few minutes. Nicely spaced room, the swivel tv stand made it comfortable to sit on the couch and watch, the built in countertops under the tv were a perfect place to set my bags and other personal items instead of on the floor like most other hotels. The bed was up to par with all the other HIE I’ve stayed at in the past, very plush and comfortable. The bathroom is very spacious with a very large, well lit mirror with plenty of towels and other normal amenities. Overall very well pleased and well rested upon checkout.

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Terrible experience. Not honest Manager

By

September 25, 2019

I am not impressed by the way the manager runs this hotel. I was told by her three times that all I had to do to extend a stay was come down front. This is not true!! This statement should never be said to any customer because it is clearly not true. I told the manager that I had spoke with her about extending and she could not remember she asked me if I was sure I talked to her? The words out of her mouth were “well maybe they put you on hold and picked the phone back up and said they were the manager.” Are you kidding me? I will not be using this hotel ever again.

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Excellent stay

By

September 23, 2019

Staff was friendly and room was clean. I would recommend this hotel to anyone looking for a good night sleep.

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