40650 Village Drive
Big Bear Lake, California
92315
United States
Inchecken: 3p.m.
Uitchecken: 11a.m.
Incheckleeftijd: 21
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The Lodge at Big Bear Lake"/>
Gastbeoordelingen
Elke beoordeling en waardering die we krijgen, wordt gecontroleerd om ervoor te zorgen dat we alleen informatie tonen van gasten die echt in het hotel hebben overnacht.
84%
Dit hotel aanbevelen
Algemene ervaring 4,2
84%
Dit hotel aanbevelen
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Uitstekend personeel
ByChef 007
mei 12, 2025
Upon arriving at 9 pm the young lady behind the counter was very helpful. We went to the room and it was a little small so we asked for and upgrade and she spoke to he night shift manager and charged us accordingly and the room was wonderful.
Everyone we encountered on the staff was very helpful and pleasant. Even the cook came out and said hi during the breakfast.
The room was very clean and the bedding was amazing. I slept all thru the night.
My favorite place to stay in Big Bear
ByFirst Capital MortgageINC
mei 11, 2025
The location is perfect for me. I have stayed a few other places in BBL but only this one in recent years.
Air Conditioning!
DoorAndy
mei 05, 2025
Apparently the air conditioning on the second and third floors has not functioned properly since the wildfires which led to my 3rd floor room being almost unbearably warm. To be fair, it was stuck at about 75 degrees, which I'm sure is tolerable for some, but I'm a 65 degree hotel room sleeper, so it may not apply to everyone. Lol Otherwise a great stay. I was able to overlook the furnace of a room due to the overwhelming hospitality of the staff. They're doing great work, give them some bonuses!
Too many things (soda and ice machines) were marked with "OUT OF ORDER" signs
DoorBill
april 28, 2025
The hot water was DOA two mornings in a row! Front doors were ineffective at keeping the cold outside. One wouldn't close for hours. While the staff was generally attentive and responsive, it's obvious management was letting the property go downhill. Someone with authority needs to set the appropriate tone for facility maintenance.
Rude and unprofessional staff
ByShabaz
april 24, 2025
Unprofessional staff at reception didn’t answer your phone calls and not providing proper information about hotel and breakfast timing.
Lekker rustig
Doorfrequente reizigers
april 23, 2025
Perfect hotel for this time of year. Very quiet and nicely kept.
Wonderful staff; so helpful and friendly. Great location.
ByPaul P
april 22, 2025
Cannot rave enough about the service at The Lodge at Big Bear Lake. Recently had two rooms during Spring Break and brought extended family over New Year's week with five rooms and suites. Each time Deron and Stephanie have taken care of helping us with special requests and banquet rooms and so many other details to make us want to come back again and again. The hotel is right at the beginning of the village street where all of the finest restaurants and stores are located. And only a ten minute drive to ski slopes. Hotel has ample parking and a delightful restaurant on the premises with a full bar. Have stayed at different hotels in Big Bear and The Lodge at Big Bear I feel is the finest all around hotel in town. Thanks Deron and Stephanie- look forward to my next stay!
Pool closed
ByChris
april 18, 2025
This is the second time I've stayed at this property when the pool and hot tub were closed even though there was no mention of this on their website. Pretty disappointed in the grounds of this property. There is a very nice patio to enjoy the outdoors here but there was absolutely no furniture out until we had to ask and got the runaround several times before the pool furniture came out. I understand it was between seasons but those are easy problems to fix
Fire at hotel
ByJuger
maart 29, 2025
We have used this hotel for ten years. We loved the location. During this stay there was a fire in the hotel and the staff was laughing. No evacuation plan. Very unprofessional. We had to leave in middle of the night and still have not been reimbursed. Also we left AirPods in room and called front office about getting them back and they said they could not help us. This to seemed funny to them. They lost life long customers.
Harassing with review emails
ByStop spamming me
maart 23, 2025
You sent me 6 survey emails, at this point this is harassment. I already clicked unsubscribe and you keep sending them. One more email and I'm rating you one star on both google and yelp as well.
I buy 1 night for 2 bedrooms breakfast included. At the check in no one give us a voucher for breakfast just tell us to go directly to the restaurant.
ByMarpao
maart 20, 2025
I buy 1 night for 2 bedrooms breakfast included. At the check in no one give us a voucher for breakfast just tell us to go directly to the restaurant. Next morning at the restaurant they told us no breakfast without a voucher from the hotel, we went front desk and the person refuse to give them to us just saying there was no manager, that we need to wait for one after 10am, when there's no breakfast anymore, and that she cannot even call anyone. That she can't do nothing.
Wow this is IHG
ByJettypop
maart 11, 2025
Waited 30 mins twice to even have someone to talk to at the front desk no one answering phones asked several times for our room to be clean and 6 hrs later no one came so I asked again if they could help to just come take out the trash and bring us new towels . I shouldn’t have to beg for that . The room never got below 80 we were in tank tops and shorts our daughters were so uncomfortable and couldn’t sleep and we called down again no answer . The last day when I wanted to complain about everything she told me no one was available to help me .it was embarrassing and I had to wait for 45 mins in the lobby just to get that response. She gave me a card and told me to call the manager every time I called no one was there again!!! Just a really bad experience sad cause I try to stay loyal to IHG but won’t be staying at this property ever again . Also the toilet ran all night and the water smelled of sulfur the whole time .