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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
87%
推荐此酒店

整体体验

4.3

基于 1527 评论
87%
推荐此酒店

Ratings Breakdown

1527评论

  • 5 星级
    891
  • 4 星级
    360
  • 3 星级
    127
  • 2 星级
    93
  • 1 星级
    56

Needs a bit of maintenance

By

2022 五月 23

Nice location, had problems with the shower which caused the floor to be flooded. Had to sit in the room with the family while a man had to come in and fix it. Offered us breakfast but breakfast area was closed. Ducks and duck poop in the pool. I felt bad for the make a wish kids who would’ve liked to go in the pool. Other than that good location and friendly service.

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Amazing staff and great location

By

2022 五月 16

This is at least my 10th time here at this resort and every time it has always impressed. Thee front desk staff we well out of their way to ensure everything was perfect about our stay. This hotel is in an amazing location with the village being in all waking distance. As I write this review, I wish I was back sitting on the peaceful balcony enjoying a mimosa. Will see you guys soon.

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Excellent Value and Location

By

2022 五月 16

Great value, great location. Better to book here than a cabin.

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Great ambiance but hard beds

By

2022 五月 12

Great hotel- arguably the best one in the area. Great location near the village. The beds are really hard- great if you like that. Minimal electric outlets if you need to charge devices- impossible to charge and use medical devices- have to coordinate and share. I would recommend hotel, but it has some obstacles to overcome. Still the nicest in Big Bear

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Good to Great

By

2022 五月 03

Centrally located property with exceptional staff. Restaurant is top shelf and the cleanliness was exceptional. Compared to other IHG properties, it was a MISS! Mattress was unsuitable; not premium quality. Great fireplace in room, yet no bath gel as well as having only one chair for sitting. 3 Stars!

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Okay

By

2022 五月 01

It was okay, I did not have hot water when I showered in the morning

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Worst Bed Ever

By

2022 四月 30

club

When arriving for our stay, I was greeted by a clerk. Received our keys and was told we were on the 2nd floor. I asked the location of the elevator and was told to follow down some stairs in the lobby. I said that both my wife and myself, were handicapped and could not descend the stairs. I was confused that the nice looking lobby had no access to the elevator. ADA should be notified. I was instructed to drive to the very back of the hotel for handicap parking and access to a elevator. I had to go quite a distance to find a luggage dolly. We proceeded up to the second floor. As we exited the elevator, we were greeted to a very long and nice looking corridor. Room #208 was at least 50 yards away. For people with walking disabilities, this was not a pleasant stroll!! Our room was close to the lobby’s elevator!
We entered our room and were thrilled with the cleanliness and size. We unloaded our suitcases and my wife used the restroom. She yelled out with a thumping sound. The toilet was so low and there were no assist bars anywhere! This toilet was a basic 14” tall bowl. All toilets are now recommended for disabled people is 17.5”!! I had to help my wife off the toilet. I thought I had asked for a handicapped room. I found out later that if you request a handicapped room online and ask for a king size bed, the bed size negates the handicap request. This hotel only has queen beds for handicapped persons. Booking a room online is not user friendly for those asking for handicapped access.
The king size bed, was the hardest, lumpiest, and most uncomfortable bed we have ever had the displeasure of attempting to sleep on.
This was our 35th anniversary and I was embarrassed to my wife that I had chosen this Holiday Inn. We have just moved to Big Bear Lake and will not recommend this hotel to our out of town guests.

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Good mountain resort

By

2022 三月 29

club

As a mountain resort this hotel is really comfortable and is well kept. The location is great and the price was more than fair. I will book this hotel again on my next trip to Big Bear Lake.

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Great room, very relaxing

By

2021 十二月 15

platinumelite

The jacuzzi tub and fireplace in the executive suite provided a relaxing environment for a much needed getaway.

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Big Hotel little amenities

By

2021 十二月 13

A friend and I spent the night. There was no help with the bags even if we had to carry our luggage down a flight of stairs., In the morning there was cereal but no milk, this went for coffee too. I was told I could go buy some at the restaurant next door. I would not waste my money again staying here. It was expensive and basically it was just a place to sleep. The food was bad in the restaurant and we both ended up sick. A question are asked about the staff offering amenities, we we not offered or told about any. A man came to our door at exactly 11 to tell us we needed to leave now, check out time. This was a birthday celebration, my friend and I have the same . Such a total disappointment.

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Great hotel

By

2021 十二月 13

We really enjoyed staying here. The room was very clean, the staff was friendly. The beds were comfy and it was quiet.

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Great rooms

By

2021 十二月 11

platinumelite

big room with fireplace, great visit. Would do it again may latter in winter when the slopes are full of snow.

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