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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
88%
推荐此酒店

整体体验

4.3

基于 1203 评论
88%
推荐此酒店

Ratings Breakdown

1203评论

  • 5 星级
    706
  • 4 星级
    289
  • 3 星级
    93
  • 2 星级
    73
  • 1 星级
    42

Good location

By

2020 十一月 19

club

Would recommend this place. Cute quite hotel right in the middle of big bears shopping and food

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Unfavorable Review

By

2020 十一月 17

This hotel and staff fell at the bottom of the scale of expectations from a frequent IHG member. I would not recommend the hotel and will not book at this location in the future. Amenities were non-existent. The staff was curt and unresponsive. The room was unkempt and dated. Thin walls and loud noise throughout my stay prevented a restful stay.

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Wonderful Anniversary Getaway!

By

2020 十一月 16

The staff at the lodge were all friendly and incredibly gracious. We truly enjoyed their hospitality and genuine friendliness. Particularly during COVID. Resort is well maintained and cleaned for safety in mind.

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Superb location and a great view, comfortable room

By

2020 十一月 12

club

We enjoyed a short getaway with the family in this lovely resort.
The room was clean and nice and spacious, had micro and fridge, the view was beautiful.

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Great staff

By

2020 十一月 12

platinumelite

Staff was super friendly and was diligent in maintaining premises clean and clear of snow and ice. Stay away from rooms near the stairs and exit as you may not be able to sleep unless extremely drunk. Over all experience was good.

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Good location

By

2020 十一月 11

platinumelite

Very good location. It just takes about 5-10 minutes to the Main Street.

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Bed cleanliness

By

2020 十一月 10

The sheets ,not only the top sheet but all, was covered in what appeared to be black dirt. I fully understand that thing happen. However, this was our first experience at this hotel and first thing we saw. Also the maintenance was called because the tv told us the batteries were dying in the remote and once he got there he proceeded to say the remote appears to be working. We informed him the tv recommend batteries be changed we did not say the remote was not working. The hotel staff never recontacted us after after the sheets were changed and the house keeper stated that their most senior staff memeber had cleaned our room. They did provided us with two drink voucher but after the bed dirtiness and the lack of acknowledgement we no longer could enjoy ourselves. It was very disappointing. Even at check out there was no acknowledgement.

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Great Room Size

By

2020 十一月 07

platinumelite

Our huge room have 3 toilets, bathtub showers and a jacuzzi; plus 2 microwaves, 2 refrigerators, coffee maker, big round eating table... We feel so comfortable as home, nothing else to complain.

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Dog friendly, great room

By

2020 十一月 04

Stayed here for a a 3 night weekend getaway and brought my dogs. Staff friendly, hotel location walking distance to The Village and the lake. Stayed in a king suite room. Very spacious and dogs loved it.

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Clean

By

2020 十一月 04

club

I loved the cleanliness and bathroom quality products. Slept great in very comfortable bed. Only complaint would be loud noisy neighbors in next room awakening me at 3am!!

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Our stay @ Holiday Inn Big Bear Village

By

2020 十一月 03

platinumelite

We had a wonderful stay at Holiday Inn at Big Bear Village. The hotel is located inside the Big Bear Village and walking distance to shops and restaurants.

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Great hotel experience in Big Bear Lake

By

2020 十一月 02

The hotel is in an excellent location in Big Bear Lake; close to shops, restaurants and recreation. The staff I encountered were welcoming and helpful. COVID-19 precautions are thoughtful and as unobtrusive as possible.

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