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Rated 4.5 out of 5 by 355 reviewers.
Rated 5.0 out of 5.0 by They really understand hospitality In an era when many hotels have forgotten they are in the hospitality industry, Hotel Indigo at the Galleria gets it right. From the time I called for reservations, extending to the front desk experience and throughout my stay, I was treated professionally and with a personal interaction that showed respect for my preferences and needs. At Hotel Indigo, I did not find 5-star room rates further inflated by additional ("resort") fees. What I DID find included well-presented free amenities such as fast wi-fi, weekday newspaper, good TV channels, room refrigerator, great restaurants nearby, comfortable setting, a working business center and a well-equipped fitness center. Most of all, I found a well-trained professional staff who seemed to truly enjoy working there and being able to make guests comfortable. During my stay, Houston suffered massive flash floods, but the property remained safe and comfortable. Even though some of the staff had been unable to leave to go home and were surely tired and concerned for their own homes, everything ran smoothly. They had calm answers and help for stranded guests, and went out of their way to make it seem like just another day with excellent service. Call it a gem, call it a find, call it a treasure. I would be happy to call it all those things on this trip, and any in the future. May 29, 2015
Rated 5.0 out of 5.0 by Sooooo fun! I hosted a bridal shower for my niece here and stayed in the hotel. The rooms were very comfortable and roomy enough for three women. The whole staff from the front desk to sales to servers were exceptional. Everyone I dealt with was beyond helpful and friendly. The funky design of the hotel was so fun and colorful. I loved it!!! I will be back! May 28, 2015
Rated 5.0 out of 5.0 by Kia was the most helpful! We loved our stay at Hotel Indigo. I am a super light sleeper but our bed was so comfortable; I slept great during our stay. Also, we had a problem using the business center and Kia was the only staff person up front. She juggled incoming patrons plus our needs for the business center and made sure we got what we needed. She was the best demonstration of customer service and we really appreciated her allowing us a later check-out time! May 27, 2015
Rated 3.0 out of 5.0 by Excellant Parking-nice staff Rooms need a microwave. The mattresses are too hard. Each room would benefit from a recliner. Need to provide a free breakfast for the guests. May 25, 2015
Rated 5.0 out of 5.0 by Comfortable From check in through departure, I felt the Hospitality Promise from every member of the team. The property has a SUPER location (but the entrance is easy to miss). The Internet service in the lobby areas works very well, but the wireless in my room on the 6th floor didn't work with reliability. But I wouldn't let that keep me from staying at this property again. May 22, 2015
Rated 5.0 out of 5.0 by Great Hotel This is my favorite hotel. I stay every time I come to Houston. Very peaceful hotel, staff is very friendly and very helpful. I requested a microwave and they brought one to my room. May 20, 2015
Rated 5.0 out of 5.0 by Convenient location, reasonable rate Glad I chose to stay here; much to offer nearby, See you again on my next business trip to Houston May 19, 2015
Rated 3.0 out of 5.0 by 位置很好 地段非常好,紧靠the Galleria、房间大、内部装修好。前台经常不在,但一般听到声音会马上从房间中出来打招呼。整体还是不错的。 May 14, 2015
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