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InterContinental Boston

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Hotel Reviews for InterContinental Boston
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 2213 reviews
94%
Recommend This Property

Ratings Breakdown

2213reviews

  • 5 Stars
    1740
  • 4 Stars
    285
  • 3 Stars
    109
  • 2 Stars
    42
  • 1 Stars
    37

Great Stay at the Intercontinental Boston

By

09 December 2019

club

Arrived for a School Alumni event and the hotel was so festive and welcoming. the staff was amazing and the entire stay was over the top. We had a great time!

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Fire Alarm went off several times

By

07 December 2019

platinumelite

We have been staying at this hotel for many years as an annual getaway into Boston. The location is great- easy walk through the Greenway to North End and Haymarket. Just as easy to get to Chinatown and the Boston Common or the Seaport District. This year we noticed that the hotel is showing signs of aging and disrepair. Our bathroom sink drained VERY slowly, which we reported to the desk staff, asking that it be looked at while we would be out for several hours during the day. Maintenance showed up in the evening when we had retired for the day and we asked him to come back the next day. Also, upon arrival, we realized that the chaise lounge, which had always been a part of the room furnishings, had been taken away and no other seating had been put in its place. The carpet in the room was worn and fraying. On the second day of our stay our room had not been made up during the day and we had to wait in the lounge that evening, but they were quick to respond to our request for cleaning. The bedding and bed is very comfortable for sleeping, but on the final night of our stay the fire alarm went off several times.in the early morning hours. There were a couple of interrupted announcements over an intercom by staff, but no explanation of what was going on. Although we were instructed to remain in our rooms we didn't feel completely confident that the situation was under control.
That all being said, the staff is always very friendly and professional. The lobby is beautifully decorated and the lounge and bar are very nice. It might be time for new attention to be given to the rooms, however.

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Great place to stay

By

05 December 2019

club

One of the best hotels in Boston Great location great staff rooms are great we had one of the best experiences we will be back

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A memorable birthday experience!

By

04 December 2019

club

My newly 10yo and I spent the night to celebrate his birthday. Natasha at reception made it so special- we enjoyed our corner room and she graciously sent up a sumptuous happy birthday tray! The birthday boy was both excited and impressed; we were so grateful. Lovely lobby decorations as well!

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Thanksgiving Family Stay

By

04 December 2019

great hotel, attententice staff, room.accomodations were great we had 3 rooms matched up with a suite. staff putnus all in one locale. club was great and people made us feel at home. never waited for anything. only glitch was we will not eat at their restaurant. staff were not so nice when asking to see the place and look at the menu. NBD overpriced and we are at lovely suggestions by concierge staff. Tuscan kitchen was very tasty with very good service
Empire was hip Asian restaurant with yummy food.

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Great Birthday Weekend!

By

03 December 2019

platinumelite

I want to send a big THANK YOU to the Intercontinental Boston staff for making my birthday weekend so very special. I stayed there November 29th-December 1st 2019 and could not have been happier with the thoughtfulness, friendliness, and professionalism of the entire staff. I was welcomed very warmly upon arrival and provided with an exceptional room for my birthday weekend. As an ambassador member, I was given an upgrade to Club Intercontinental which added very nicely to making this weekend so special! The very thoughtful gift awaiting my arrival on my birthday was such a special treat to which no other hotel has compared! Thank you Intercontinental Boston, for always making me feel appreciated and welcomed! I have been an ambassador for several years now, and will continue to do so, in large part to my Intercontinental Boston experience!

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lounge closes early, opens late

By

01 December 2019

Room and overall experience fine. But the premier lounge was only open for a short time after I arrived in the evening and not at all for my relatively early departure. What was supposed to make this a great stay actively detracted instead.

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Great location

By

29 November 2019

This was my first stay at this property. I had a corner room with great views. The rooms are comfortable and well appointed. The bathrooms feel very luxurious and the added slippers and bathrobes are a nice touch. The staff are attentive without being intrusive. I returned late one evening and ordered a delicious bowl of chicken noodle soup with some amazing crusty bread. It was perfect for a cold rainy night. I had a very lovely stay and hope to return to Boston again.

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Great stay in Boston!

By

28 November 2019

club

Loved the club level- good breakfast and evening happy hour. Very friendly and helpful staff throughout the hotel. Room was comfortable and quiet. Pool area, and steam room were a highlight.

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Living

By

27 November 2019

Everything was okay except the room kept making noise all day all night. It must be the Air condition

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Another Excellent Stay!

By

26 November 2019

Can’t say enough about the staff at the Intercontinental Boston, they are wonderful! The hotel is beautiful and clean and it’s always a treat to be upgraded to a corner room (905). We’ve stayed here before and it’s such a great location, close to all the new restaurants, bars/breweries and shops in the Seaport. This will continue to be our go to for a night in the city and will absolutely recommend to friends/family for business or pleasure. If your not a member of their rewards club, I highly suggest joining, well worth it and they treat you like family.
Thank You again to Jeremy at the front desk and all the staff that made our stay so enjoyable, see you soon!

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Top notch city hotel

By

26 November 2019

club

Superb attention to the customer all around. Superior room quality. Nice location with many restaurants and tourist points in walking distance. Excellent bathrooms and high quality amenities. Club lounge’s comfort and F

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