 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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No Extra Attention
Byplay fan
23 June 2017
Even though my husband and I have stayed in the KC metro area quite often at IHG hotels, this was our first stay at the Intercontinental Hotel. We were not acknowledged as IHG members, let alone Platinum Elite members upon check in. Perhaps the "perks" of IHG membership are just not acknowledged at this particular hotel, but since we have been use to such things as drink coupons, member acknowledgment, breakfast coupons (or breakfast room), hospitality room, etc. we were shocked at the difference in these things compared to Crown Plaza or Aladdin Holiday Inn in the KC downtown area. The room was nice, but no microwave. The TV was wonderful and the bed was exceptionally nice and comfy. In future stays, we will choose Crown Plaza or Aladdin Holiday Inn where we are acknowledged and pampered a bit more as being IHG members. If you are not an IHG member and want a nice hotel (also quite expensive) to stay, this would be a good choice.
Attentive staff and gorgeous room!
BySoutherntransplant
19 June 2017
From check in to check out, our brief stay was top notch! Thank you for helping to make our time in KC perfect.
Good stay
ByAlan
19 June 2017
Ok for business. Comfortable but extras like parking and drinks expensive
No recognition of rewards membership
Bytommy 1947
16 June 2017
Did not ask about rewards membership at check in; and, as a result, probably was given an inferior room location with a view over the parking garage. Otherwise the room was okay.
Possibly my favorite hotel in the US
Bydiana407
11 June 2017
This hotel is like an oasis in the city. When you are out at the pool, you would never know you are in the middle of downtown. The service here is impeccable! Craig and all the others in the Concierge Lounge go over and above to make your stay a great experience. The facilities--rooms, hallways, lobbies, etc are immaculate. I love this hotel. The view of the city is beautiful. I travel weekly for work and it takes a lot to impress me about a hotel, but this one is outstanding.
It was an excellent experience with an excellent staff.
ByPetey 50
11 June 2017
Excellent experience the staff was first class, Thank you.
Kansas City Kansas City here we come!
Bychrissa
11 June 2017
Truly loved every minute staying at this hotel. From the moment we arrived we were greeting with outstanding service and who can beat a large pitcher of fresh lemonade waiting for you on hot day!
John, Brooke, Mike, Rob, Jeremy, Russ, Adam, etc were terrific. Loved sitting on the Terrace ..
Food was delicious... Goat cheese/avocado Omelette was my favorite. Bar was newly refurbished..
Staff was so fun - after finding Russ was from Motown area we broke out in singing and dancing to Marvin Gaye's "Hitch Hike" So funny
So we are back home and still have smiles on our faces thinking of the fun we had at this hotel.
Horrible hotel.
ByMEEL
10 June 2017
The owners have ruined the hotel with cheap new finishes. This was at one time one of the best most luxurious hotels in the region. Sadly, no more. No more wonderful amenities- cheap soap, shampoo, tissues, etc. No On Demand movies. Terrible rough sheets and pillows. Painted over original rich wood finishes with stark white paint. Cheap flooring in rooms. Simply awful!
Great Location for Business and Pleasure
Bytony2010
09 June 2017
I was at the InterContinental on the Plaza for several days for a conference. The meeting rooms were fantastic. The newly remodeled sleeping rooms were great, and the staff was top notch. This hotel has made some serious improvements in staffing and facilities over the past several years. It was a great stay!
Great staff
ByTyler
09 June 2017
The staff were friendly and willing to help all the time. The restaurant could be faster and more organized. The pool waitress was phenomenal.
Great Stay in KC
ByIowa58
09 June 2017
The InterContinental is a great place to stay when in the Country Club Plaza area of Kansas City. They recently remodeled creating a more modern appearance, which I wished they had kept their "old wood" more elegant/rich look, but the place is wonderful. The staff is excellent and the pool is great as long as it's not too busy.
Perfect Stay on the Plaza
Bydlo88
08 June 2017
Passing through KC, we planned an overnight stop at the Intercontinental Hotel near the Plaza. We thoroughly enjoyed our stay at this establishment. We were recognized for Platinum Elite status and upgraded to Concierge Level. I would definitely pay the extra for this in the future, as it was super-convenient to grab a drink and a snack in the evening and eat breakfast just down the hall from our room. The location of this hotel was perfect for strolling through the plaza and walking to Loose Park. The pool area is nice and was relaxing, though water was still a bit cold. The parking is extremely convenient; well worth the $18 parking fee. The room was adequate; nicely decorated and the bed was very comfortable. Tip: Since the bathroom does not have a fan and the mirror steams up during showers, it would have been nice to have a mirror in the room, as well, for applying make-up, etc.
Overall, we were extremely pleased with the courtesy of every staff member and the fantastic stay that we had here!