 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Thermostat didn't work and pipes rattled all night in wall
ByChris
09 December 2019
The thermostat didn't work properly and the fan just ran stale air all night without heating the room up. Temp was fine for sleeping, but chilly if not under the covers. The pipes in the wall rattled like crazy when the room upstairs (I assume) flushed their toilet. Were told we'd have a balcony, and there was no balcony in room 201. We've stayed a few times before, but this one was disappointing. Bar area is still awesome as always!
Perfect location for Thanksgiving
ByChris
06 December 2019
The cost may be high but this is the perfect location to enjoy the Plaza at Thanksgiving. The accommodations, staff, security and convenience were all on point.
The hotel is a bit understaffed, but the crew working their went out of their way for the guests time and again.
Nutcracker Ball
Byethereal
04 December 2019
The valet staff, floral design and decorating staff, catering manager and PSAV made the Nutcracker Ball an outstanding event this year.
Fine evening to kick off the holidays
ByTweettweet
04 December 2019
Everything was tops;
Food - great
Beverages - great
View - great
Service - over the top
Thanks for a wonderful Thanksgiving.
Service greatly lacking
ByJlaw
04 December 2019
I noticed my card had not been charged in several days and called to ask when that would occur and they told me not until my stay. So I moved the money and set it aside and then they charged me the following day giving me a fee at the bank. They did not honor my request for a crib. I called down at 730 they told me 15 minutes and at 1130 I still did not have one. I called down the next morning only to be ignored.. never did get an answer. There was hair on the toilet paper roll and all over the bathroom and shampoo bottles were only half full. We normally like it here but will shop around next time.
Beautiful Hotel in a great location
ByRaidersfan1982
03 December 2019
This is a beautiful hotel that's within walking distance of all the shopping and dining experiences available on the plaza. We enjoyed the live jazz (which is offered 6 days/week) in the lobby area right next to the full service bar and restaurant.
Holiday Stay
ByJackel66
03 December 2019
We always stay here for the holiday. Always a great experience.
Great service and location
ByJsbush73
02 December 2019
The KC Plaza Intercontinental Hotel is ideally located and staffed with a friendly, courteous and helpful staff. Slight improvements to the lobby bar could be made to service (especially if you are out on the balcony - and while we're outside, clean the balcony, remove cobwebs, replace - and dim - the lights, cover the furniture in inclement weather and when affordable find more comfortable even smaller furniture and couches would be nice).
Disappointed
ByWilliam
02 December 2019
I was told I could use my IHG credit card free night stay - and then it was not honored due to vacancy change.
One of the best IHG Hotels
Bybthomas
02 December 2019
My wife and I travel quite a bit and have stayed at quite a few IHG properties. None of the properties is as well run by an over accommodating staff and great atmosphere. This is a top notch hotel. We do not stay anywhere else in Kansas City due to all the benefits and amenities this hotel and exceptional staff provide during out stay.
Still outstanding
ByFish
30 November 2019
We stayed at the hotel for a Staycation and it was a great experience through and through. Very close to the shops and restaurants on the Plaza.
Great service!
ByE915
29 November 2019
The person who greeted me as I parked my care to check-in remembered me from prior visits and he asked about my son! What a way to say... you are welcome here!
My check-in was smooth, the room was clean and comfortable, and the check-out was Just as smooth.
What could have made my stay better? Staying for at least one more day.