 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
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accommodating
Bynicki swain
23 September 2016
very nice stay would of like more prompted valet service, along with room service
Intercontinental - 9/17/16 and 9/18/16
By
22 September 2016
Beautiful (but older) hotel with much charm and elegance. Our only complaint was that the mattress and pillows in Suite 804 were worn and didn't contribute to a restful night's sleep. Other than that....the stay was terrific. Location, staff, amenities, etc. are all top notch.
Excellent visist
ByAlisongina
20 September 2016
Good Intercontinental hotel with all the usual facilities. Nicely furnished and good location
Fantastic Stay
BySteverish
14 September 2016
I would recommend to anyone looking for a leisure vacation stay.
50th Wedding Anniversary
Byanniversary50
14 September 2016
Excellent staff and hotel! We enjoyed our stay immensely. Created wonderful memories.
weekend wedding
Bybdc1
13 September 2016
It was a great weekend where many of our out of town friends stayed and enjoyed all the hotel amenities and the Plaza area.
thanks to everyone for making it a great experience.
Ecological Service
BySkippy57
12 September 2016
Towels were removed every day. I would suggest arrangements for doing that only when requested.
Also, soap was removed and replaced each day. Suggest doing that only when requested.
Thank you.
Great people, memorable stay
ByJR in Texas
10 September 2016
We arrived tired after an 8-hr drive. Everyone - from the valet who parked our car to the receptionist who checked us in (and gave us a great room) to the staff in the concierge lounge - was very friendly and positive, and seemed genuinely interested in making our stay enjoyable. We had a wonderful view of the Plaza, and enjoyed wine and hors d'oeuvres that evening in the concierge lounge. Breakfast the next morning was relaxing and delicious (especially the salmon and capers). Our only regret was that we had only one night to stay! We will definitely come back next time we are in Kansas City!
Great views and location for weekend getaway
ByMatthew the Iowan
08 September 2016
Below is an email I wrote to IHG which encompasses my review, but I also want to mention IHG did respond to my email very graciously and followed up with the hotel on the issues mentioned.
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My wife and I overall enjoyed the hotel, especially the live music at the Oak Room and the service/hosts provided at the club lounge thanks to my Platinum Ambassador status. Since that club lounge experience was such a treat, and honestly my first time taking advantage of my new Ambassador status, I really hate to complain, but I think I have to as it regards the experience outside that. Literally from the moment we stepped into our room, things were to be desired. There was a coat left behind on the chair in our living room (not sure if it belonged to the previous guest or staff) with keys, phone, everything. An immediate call to the front desk explaining the coat that wasn't ours got me the response of "well we have only you two on the reservation for that room." Stunned, I had to repeat, "Yes I know, and we don't have a third person in our group, I'm just calling to tell you that coat isn't ours." At that point someone was sent up to take it away. Then we noticed there wasn't shampoo for the shower, and a call to the front desk took care of that. Then our room wasn't cleaned the second day when we returned at 6pm. Staff later cleaned the room, but it was because I called again. Then when it came around 12 noon on day of checkout, several times staff would knock on our door to see if we were ready--while we were in bed, while one of us was in the bathroom, etc. etc. I had to inform them that my Ambassador status that I have from paying annual dues gets me 4pm checkout--which was news to them, because front desk staff never told them. I started to wonder if I needed to carry around my Ambassador pamphlet I got in the mail and have it at the ready at all times.
Each problem was corrected by staff, but all of it was an unfortunate distraction from an otherwise nice property at a great location.
Very nice hotel
ByRenaOK
07 September 2016
This was our first trip to Kansas City and to this hotel and it was just perfect. The hotel has lovely interiors and the exterior grounds are nice, too. The outside dining option was wonderful in the morning.
Nice stay
Bybluesprop
06 September 2016
Intercontinental on the Plaza is hard to beat. Concierge level is a great amenity. Candice at the front desk was a pleasure.
KC training trip.
ByMP 58
04 September 2016
Great stay. I really enjoyed my five day stay. Great location.