 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Perfect location and wonderful rooms
ByBobolink
23 October 2021
Exactly what I was looking for: lovely hotel within walking distance to the Plaza, the Fountain and the Nelson Art Gallery! One of the nicest holidays I’ve had!
KC Trip
Bybbmemaw
20 October 2021
Great room and location near The Plaza in Kansas City. Beautiful views from our balcony. Parking was easy, restaurant was good.
Intercontinental not the same
ByRoetta
18 October 2021
I have stayed at this hotel many times over the years and it was not the same quality visit
Great place
ByAllan713
17 October 2021
The room was clean and I really like it’s proximity to the plaza.
Great experience!
ByMs. Brown
16 October 2021
We enjoyed our stay. The bed was very comfortable, the staff extremely gracious, the lounge was very nice and our dinner was terrific! Plus we were able to bring our sweet Labrador with us. :-)
Expensive
ByMel2
14 October 2021
Overall the stay was nice. Staff friendly. Restaurant food great and staff was excellent. However for the price of the room, the hotel could have been cleaner. Entryway had drinks spilled on ground, hallway leading to elevator not clean, and elevators were not tidy.
The room did not wow us, based on price point.
Downhill fast
ByPatty
14 October 2021
Not the same hotel it’s been going downhill for the last few years I don’t see the hotel staying open if they don’t change
Not worth the money
ByKCvisitor
13 October 2021
Lots to improve.
Hotel is old and in need of some refurbishing. Spiders in gym. Peeling walls in rooms and drainage issues in bathtubs.
All around not a pleasant experience.
Expensive but low quality
ByRedheadedcook
13 October 2021
Stayed for a wedding. Arrived early, room not ready, fair enough. They said they would call when my room was ready, but they did not. We waited several hours and eventually just asked ourselves. The bedroom itself was nice. The bed though had two top sheets instead of a fitted sheet. Very odd. The bathroom was not good at all. Very old and worn down. Not well cleaned. The toilet looks like it belongs in a public highschool restroom. Location was excellent.
Second honeymoon surprise stay
ByBaby
12 October 2021
My husband completely surprised me with a wonderful memorable stay at the Intercontinental. We stayed in KC 35 years ago for our honeymoon but never experienced anything as wonderful or luxurious as this stay. I recommend a stay at the Intercontinental for everyone visiting KC
Horrible experience
ByBarry
12 October 2021
Entire experience was not good; property was dirty, rooms not clean and staff not professional.
Perfect Setting!
ByRealEstate101
10 October 2021
The location couldn’t be better. Great accommodations, food, and staff.