Rated 4.1 out of 5 by 606
Rated 5.0 out of 5.0 by swgood Great Girls Get Away
We take a girls "24 hour" trip every year. The Intercontinental was a wonderful place to stay on the Plaza. The view was terrific and we were able to walk to all of our activities that day. The staff was extremely friendly and competent. The rooms clean and updated, but the hotel still kept the "old style" charm it had when it was built. It used to be such a treat to stay at the Alameda Plaza back in the day. The Intercontinental still keeps that experience.
The only complaint we had was being booked in a room next to the elevator shaft. We could easily hear the elevator coming and going all night. The room temperature was, also, a little high. However, no one ever turned the thermostat down.
Overall, an excellent time on the Plaza and I would highly recommend staying at the Intercontinental if you are in the area.
25 February 2015
Rated 3.0 out of 5.0 by mokkw394 Below Expectation
My wife and daughter stayed there while my wife visited the daughter. Reservation was in my name (unable at last minute to go). Ratings and comments are based on phone conversations during the stay and discussions after.
Pros: Very convenient to UMKC; staff were friendly and generally very responsive and accommodating; lunch in restaurant was quite good; property is nice overall.
Cons: Check-in clerk failed to ask about Platinum Club amenity, said internet was free, but failed to provide access code, didn't tell my wife about concierge lounge information or to code room cards for lounge access; bathroom sink basin was discolored and shower curtain had obvious mold on it; room refrigerator wasn't cooling; my wife reported the garage was not secure against unauthorized entry and that entry to room to floors could be gained through the garage.
Bottom line: (1) initial impressions matter; (2) a sense of security matters, especially when it's your wife and daughter; (3) this was our first experience with the Intercontinental flag, and, frankly, I expected better.
25 February 2015
Rated 5.0 out of 5.0 by Ortiz 642 This is a typical stay at Intercontinental KC
More often than not the experience at this hotel is superior to all other hotel chains.
From the valet to concierge, the staff throughout the whole property is kind, courteous, and goes out of their way to ensure a comfortable stay at the hotel.
While I travel enough to know what consitency to expect, I am delighted to stay at this location time and time again.
23 February 2015