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InterContinental New York Times Square

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Hotel Reviews for InterContinental New York Times Square
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 3309 reviews
81%
Recommend This Property

Ratings Breakdown

3309reviews

  • 5 Stars
    1892
  • 4 Stars
    698
  • 3 Stars
    328
  • 2 Stars
    175
  • 1 Stars
    216

Not a good stay

By

18 October 2019

platinumelite

I arrived at 3pm and I asked for an upgrade. I was informed that it wasn’t available but a great room was reserved for me. I took that as at least I’ll have a good view. But no, I got the worst view in the hotel looking at a brick wall. I had 2 reservations and the staff didn’t even bother to figure out I had 2 night and didn’t bother to look at my preferences. If I asked for an upgrade at least make sure I have a good clean room. My room was full of black mold throughout the shower which indicated to me that the room was just filthy. Found hair in the bathroom and I was just not happy with how dirty it felt. I have a 9 month old baby and I just couldn’t feel home so I kept her off the floors. In the end this was not a good experience and I will never stay at this property again. I rather stay At a different chain. Front desk staff was cold and robotic. On the positive note the bellman & doorman we’re friendly and helpful.

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