 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Always a pleasure to stay at Intercontinental!
Bywildflowerose
27 May 2022
This was my first time at the San Diego Intercontinental, but I have stayed at one in other cities. San Diego Intercontinental lives up to the brand reputation of pampering guests with the best on everything.
Spacious room and wonderful harbor view
ByTransmitter
26 May 2022
The hotel is conveniently located in the front of the harbor, close to many activities and with great amenities.
Nice place, great location, poor attention to detail
ByG0053
25 May 2022
The hotel looked great and is in a great location. Too bad the room was not properly prepared and inspected for our stay. Not enough towels and no soap upon arrival is not what I expect from a high end hotel.
The worst part about the room was the shower was broken, and was not fixed before our arrival. The staff did fix the problem within 30 minutes, but they did not apologize or offer me anything to make up for the problem.
The staff was friendly but the level of customer service did not meet my standards for a high end hotel.
As a global traveller this place sets the bar
ByPhilN
23 May 2022
superb stay, has always been a favorite and will continue to be in the future.
Great stay
ByMike
18 May 2022
Great location, clean motern and updated rooms. Surrounding area is clean and feels safe. Large grass park next to the hotel which had food trucks on the weekend. Self-parking is available, which is a must for me as I don't trust strangers with my car.
Great Facility but Some Staff Could Use Additional Training
BySt00
18 May 2022
The facilities were beautiful. Overall staff were great but we were racially profiled and had extra charges on our account.
Great location, first class hotel
ByNoCalLisa
17 May 2022
Enjoyed the location of the hotel, pool and concierge level services. Highly recommend it.
great end to holiday
ByRichy11111111111111111111
16 May 2022
We stayed here for 1 night prior to coming home. I changed my booking to here after seeing the hotel whilst visiting San Diego.
I could not find one fault with the hotel, location and views were stunning and the pool was magnificent. As a place to unwind it was an amazing stay
You wont want to leave!
A property with exceptional staff
Byjdlaw21
13 May 2022
We are locals that wanted a nice staycation for Mother's day weekend. The location is great but what made the stay exceptional is the staff. Natalie was exceptional and interacted with hotel guests at the pool and restaurant. I have never experienced a more engaging and passionate person dedicated to guest satisfaction. She was an absolute delight and truly hope the hotel management recognizes what an exceptional team member they have.
The only negative of our stay is that we were deeply disappointed with the hotel pool being so small and that they do not have a hot tub.
Great Stay
ByMarksoutherncalifornia
13 May 2022
We had a great weekend stay! Beautiful room and view! And, our pup enjoyed herself, too!
Family Getaway
Byam7796
09 May 2022
The hotel is situated in a prime location in San Diego. Overall services were good. The restaurant serving late lunch at two o'clock took 45 mins. to prepare. I believe they are running out of staff to do the job. There were not many food selections for breakfast at the club lounge. Overall, we had a pleasant stay. Thank you!
Beautiful Hotel, Accommodating Staff and Exceptional Amenities
ByMattoe07
09 May 2022
I would full recomend this hotel. The hotel itself is very well maintained, the rooms were clean, my bathroom was spotless. The staff was extremely friendly! Was there for business and the conference rooms were spacious, clean and had a very good vibe for a meeting! I also used the fitness center and it was updated with spin bikes, weights, treadmills and more! The view was amazing too, as you are looking out over the water! It was a convenient walk to a cute coffee shop, Broadway Pier, and the Maritime Museum.
The only negative has NOTHING to do with the amazing hotel, but with the location. It's unfortunate that the homeless population and surrounding areas showcased disparity.
I would recommend this hotel as I felt safe, comfortable and enjoyed it!