 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Beautiful suite and atmosphere
Bycsc85008
17 May 2019
We visited San Diego last weekend and stayed at IC. The hotel and its immediate surrounding area is beautiful and relaxing. The managers and staff at the front desk were wonderful and helpful. They made an effort to say greet our pet when we arrived, this was a very nice thing for him to do.
We encountered a few issues during out stay – 1. The hotel key to get out of the parking garage never worked. 2. We were having issues with our TV’s Casting feature. The person who came to help us identified himself as a Lead IT Engineer, however, he didn’t seem very knowledgeable in how to resolve the issue, so instead of escalating or asking for additional help, he kept changing the TV channels and turn the TV on/off hoping the problem would go away. This went on for about a good half an hour or so. As an IT professional myself, I was not very impressed with the level of expertise demonstrated by this gentleman. This was a huge waste of my time.
After I expressed my concerns to the front desk director, he was able to come up and fix the issue in about 5 minutes. Overall, minus the TV and parking issue, we had a wonderful stay and would return in the future.