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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    99%
    Recommend This Property

    Overall Experience

    4.9

    based on 1455 reviews
    99%
    Recommend This Property

    Ratings Breakdown

    1455reviews

    • 5 Stars
      1327
    • 4 Stars
      95
    • 3 Stars
      16
    • 2 Stars
      7
    • 1 Stars
      10

    New loyal customer

    By

    January 13, 2020

    club

    I have been a loyal customer to both Hiltn and Marritt but from now on I will use Staybridge. Hopefully other Staybridge hotels will be as great as this one. I have nothing but praise for everything, the staff, the tasteful decor, the amenities, my room, the bed and pillows, cleaning service, etc. The staff, especially, were extremely warm and welcoming. You can tell they love their jobs and being there. The food was excellent. The comfort of the bed and pillows were top notch. It felt like home. Everyday I looked forward to arriving to my room. The only thing that bothered me was that I couldn't figure out some of the switches on the walls. There were switches everywhere and nothing would happen when I'd play with about half of them. I wish there were instructions somewhere. I could have asked the staff but with the switches that I could figure out worked for all the lights and bathroom vent fan.

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    Great stay

    By

    January 11, 2020

    club

    The entire staff is what really sets this hotel apart. Friendly, courteous and helpful - they always took time to smile and make us feel welcome.
    Good bed (a little high, but manageable), quiet room, super clean!

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    Great Hotel

    By

    January 09, 2020

    club

    My wife and I had a really nice stay, the room was nice and clean and the staff was friendly

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    Excellent hôtel bien situé à Albany

    By

    January 06, 2020

    club

    Bonne chambre d'hôtel avec cuisinette, parfait pour un voyage en famille avec des enfants. On a adoré le repas du soir et le petit-déjeuner. On s'est baigné dans le jacuzzi, super, puis on a profité du feu extérieur, génial!

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    Enjoyable Experience

    By

    January 05, 2020

    club

    Our experience at the Staybridge Suites in Albany, NY was a very pleasant one. We were happy with the attentiveness and friendliness of the staff from the front desk person who took our telephone reservation to the one who completed our check-out. Even though we stayed at a busy time with all the rooms full, we were treated as valued guests by all the staff. The staff was happy to answer questions or supply needed items. The place was decorated to give everyone a feeling of holiday peace and joy. Our family is looking forward to returning to this facility.

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    Great hotel

    By

    January 05, 2020

    This is a Very new hotel. It was Very comfortable. It was quite clean. Staff was wonderful. All around excellent!

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    Great Location

    By

    January 05, 2020

    We always stay at this hotel for its convenient location off 87 and its proximity to restaurants and shops on Wolf Rd. The staff couldn't be friendlier and more helpful! One of the front desk staff even remembered my name (we stayed there twice in a week)!!!

    The breakfast buffet has various options including fresh fruit, yogurt, baked goods, and great fresh coffees. It also offers hot dishes (eggs, sausage, potatoes) but they're always too dry. That would be my only complaint about this great hotel.

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    Terrific stay

    By

    January 03, 2020

    club

    I often travel upstate to visit family and this was easily the best stay I’ve had in the Capital region. Great room, service, all the way through.

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    Great Christmas Eve stay

    By

    January 02, 2020

    platinumelite

    We had a morning flight and gave this place a try. What an awesome choice as it exceeded our expectations. Very clean and comfortable hotel!

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    Great stay!

    By

    January 02, 2020

    We came for a few nights to meet family and do a "christmas"
    This place exceeded our expectations. We traveled with 8 kids, the pool and hot tub were perfect. The rooms were perfect. The staff was perfect. Very friendly and always saying hi. We will definitely be back.

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    Nice experience

    By

    January 02, 2020

    club

    I travel for work and stay here when I am in the Albany area. This trip was for leisure and my family was with me. The hotel was outstanding, from the moment we entered things were excellent. This is one of the best hotel experiences I have had.

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    Excellent hotel, will be back!

    By

    January 02, 2020

    club

    The staff at this hotel is amazing! Super friendly and helpful. One staff member, Frank, was always greeting us and making us feel very welcome. He even apologized for things that were out of his control! Another staff person was in the restaurant area. I wish I had caught her name but she worked breakfast and was awesome! There were people everywhere, plowing through the food. She kept restocking, even while people were stopping her with requests. I heard people complaining about the food, but once this woman came out things started getting replenished and people were happier. She does a great job!
    The rooms were comfortable, though I’m glad my young kids slept on the pull out couch. I wouldn’t have lasted on that! The bathroom was tight. The towels weren’t very soft but they did the job. This was the first time I stayed at such an energy saving hotel and found your efforts to be impressive.
    The pool area was warm - great for the parents sitting and watching their kids.
    We meet family in Albany every year and now we have a hotel to return to. Thank you!

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