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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1224 reviews
92%
Recommend This Property

Ratings Breakdown

1224reviews

  • 5 Stars
    850
  • 4 Stars
    242
  • 3 Stars
    53
  • 2 Stars
    39
  • 1 Stars
    40

YYC 10/6-9 review

By

December 25, 2021

As a hospitality service provider, you should be aware that many people, including me, are working hard to catch up on the slowdown during the COVID lockdown.
My regular working hours are between 12 & 14 hours a day, including Saturdays. Unfortunately, this is the world we are all in now.
This property is the worst IHG property by far I have ever been to, and you should not put IHG in such a place.
I booked my trip to Calgary from OCT 6 - OCT 13, but I could not stay longer than three nights.
The room was dirty (bathroom full of hair), noise (full of kids), and cooking with powerful Indian spices every night.
On Friday evening, when I got into the hotel, I talked to the reception and told him that I was leaving the following day SAT before 1200P and would be out of the room.
He acknowledged my request, but it looks like the night shift did not inform me the guy came in the following morning, and housekeeping knocked on the door, and I told her that I would be out of the room before 1200P.
The reception called me twice to know when I was leaving, which I did my part and told the night shift the day before and housekeeping.
I was out of the room before 1200P, and I was angry before I did my part, but my day was ruined because of the lack of communication between shifts.

The guy at the reception was not professional and not trained enough to handle such a situation. He and the team member for the night before caused and he kept on saying how fully booked the property, and I should have talked to him better, and he used some offensive words like knowing your place and better for you.
I was not sleeping well, working long hours for weeks, and he should have handled this situation better,
I have been with IHG for years, but this complaint is the last one I have ever written because I moved my business to a different chain, and the room is so clean, and the local staff for sure know what they are doing.

And I don't need a point, and I just wrote this down to make my case and let you know you are losing ground in this industry.

All the best

A

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Amazing stay

By

December 14, 2021

club

Great hotel!!
Comfort was unbelievable in the room.

Staff were friendly and helpful

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Great value

By

December 11, 2021

Room was clean. Bed comfy. Not too expensive. Only negative is the lobby needs a Reno. Stay is not effected.

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Excellent!!

By

December 11, 2021

club

Stay at this hotel for 2 months and the staff were friendly and helpful, rooms were comfortable and we will be back.

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Big rooms and comfortable bed

By

December 06, 2021

All good experience staying on this hotel for 6 days

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Nice place

By

December 06, 2021

No complaints. Nice big room. Very quiet and clean. Staff was nice. Would book again.

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Wonderful service!

By

November 18, 2021

The manager went above and beyond to make sure all of our needs and wants were taken care of. She assisted us with the use of the pool and followed all health guidelines, we were so happy with her service /assistance. She also allowed for a checkout time that better suited our schedule, this all helped make our stay so enjoyable and memorable. This was the best hotel stay we have ever had!

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Comfortable Bed

By

November 17, 2021

I really appreciate the pet-friendly atmosphere. I requested a main floor suite for easy morning bathroom trips for my dog, and I was given a suite right beside the exit door, it was excellent! Very handy. Also I was very impressed with the Covid protocols that were in effect at the hotel during my stay there. Overall a very pleasant and relaxing stay. Thank you Staybridge Suites!

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Great weekend getaway

By

November 17, 2021

Our family stayed at the hotel for a weekend getaway. Great room, full breakfast and nice pool. Front desk staff were amazing

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Clean and friendly

By

November 08, 2021

club

Had a pleasant stay, rooms are well equipped and clean

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Best Value in Calgary

By

November 08, 2021

club

this property is nicely located close to the airport along with a short drive to downtown. There are shopping locations and many resturant options in the area making this a very good place to stay for business and pleasure

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Great service. Relaxing atmosphere

By

November 02, 2021

The service is very good. Clean atmosphere, health

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